Joanne Haberfield
Lutterworth
Summary
Accomplished professional with extensive expertise in retail operations and profit maximisation, adept at maintaining operational standards to enhance sales performance and shop profitability. Demonstrates proven success in volunteer and team leadership, effectively directing, training, and motivating large teams to ensure efficient operation and team building. Skilled in financial and administrative management, responsible for secure cash handling, till operations, and compliance with strict policies. Possesses expert knowledge in stock control and merchandising, including order management, stock preparation, rotation, visual merchandising, and maintaining high shop floor density. Experienced in compliance and risk management through conducting risk assessments and enforcing store security alongside Health & Safety regulations. Committed to delivering excellent customer service while promoting the organisation's brand reputation.
Overview
27
27
years of professional experience
1
1
Certification
Work history
Deputy Manager
Waitrose Supermarket
Lutterworth
01.2000 - 01.2022
- Assumed Full Operational Management of a large, high-volume supermarket for extended periods in the Store Manager's absence, demonstrating capability to run all aspects of the business.
- Managed and Directed a Vast Team of Staff, overseeing training, task delegation, and performance to ensure efficient running of the store, directly translating to the training and management of volunteers.
- Executed Daily Financial Administration, including accurate till reconciliation, secure cash handling, and handling all complex financial reporting, ensuring strict policy compliance.
- Controlled Stock and Inventory, managing orders, overseeing stock reception, rotation, and ensuring high shop floor density to maximise product sales and minimise waste.
- Ensured Legal and Operational Compliance by regularly undertaking store risk assessments (as certified by internal business licenses) and upholding rigorous standards for security, Health & Safety, and internal policy.
Various Roles (Retail Assistant/Supervisor)
Waitrose Supermarket
Lutterworth
01.1995 - 01.2000
- Progression through foundational retail roles, gaining comprehensive knowledge of shop floor operations, customer service, and stock processing prior to promotion into senior management.
Skills
- Retail Operations & Profit Maximisation: Expertise in maintaining operational standards to maximise sales performance and shop profitability
- Volunteer & Team Leadership: Proven success in directing, training, and motivating large teams (staff/volunteers) to ensure efficient operation and team building
- Financial & Administrative Management: Daily responsibility for secure cash handling, cashing up, till operations, and associated administration in compliance with strict policies
- Stock Control & Merchandising: Expert knowledge of order management, stock reception/preparation, rotation, visual merchandising, and ensuring high shop floor density
- Compliance & Risk Management: Extensive experience in conducting risk assessments and enforcing store security, Health & Safety regulations, and compliance with retail and trading law
- Customer Service & Brand Promotion: Dedicated to demonstrating excellent customer service, handling complaints efficiently, and promoting the good name of the organisation
Certification
- Internal Management & Leadership Programmes: Extensive training covering staff development, coaching, and operational management.
- Financial & Retail Administration Certifications: Focused professional development ensuring expert knowledge in cash control, loss prevention, and retail law adherence.
- Business License for Risk Assessments: Certified internal training demonstrating competence in undertaking regular premises inspections and reporting issues related to store security and Health & Safety regulations.
Timeline
Deputy Manager
Waitrose Supermarket
01.2000 - 01.2022
Various Roles (Retail Assistant/Supervisor)
Waitrose Supermarket
01.1995 - 01.2000