Gail Sherman
Stowmarket,United Kingdom
Summary
A highly organised and proactive administrative professional with over 20 years’ experience within NHS Primary Care. I have developed a comprehensive understanding of practice operations through a range of roles, progressing from Receptionist to Practice Operations Manager. I possess excellent communication skills, both written and verbal, and adapt my approach to suit a variety of audiences. I am a strong team player, while also confident in making decisions independently. I take pride in delivering an efficient, accurate, and professional service, with a positive ‘can-do’ approach.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
Work history
Practice Operations Manager
Debenham Surgery C/O Suffolk Primary Care
Debenham, Suffolk
2023.12 - 2026.03
- Assisted with administrative tasks and contributed to practice performance.
- Coordinated cross-functional teams, achieved project milestones on schedule.
- Analysed performance metrics, identified areas for improvement in operations management.
- Encouraged innovative thinking in the team, fostered an environment of growth and development.
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Created a collaborative work environment for positive team dynamics.
- Coordinated staff schedules and maintained adequate staffing levels.
- Facilitated workflow processes to ensure prompt handling of clinical correspondence.
- Aided in fulfilling reporting requirements and managing data.
Deputy Operations Manager
Debenham Surgery c/o Suffolk Primary Care
Debenham, Suffolk
2017.09 - 2023.11
- Trained new staff, equipping them with necessary skills and knowledge for their roles.
- Assisted in managing practice operations and staff coordination
- Supported implementation of administrative systems and processes
- Contributed to workflow optimisation and service improvement
- Reviewed operational reports regularly, spotting trends and areas of improvement.
- Facilitated cross-departmental collaborations for streamlined project executions.
- Ensured information Governance and CQC compliance with industry regulations, maintaining high standards of operations.
- Oversaw staff scheduling to ensure optimal coverage during peak periods.
- Handled Patient complaints
- Led team meetings for better communication and workflow.
Medical Administrator
Debenham Surgery
Debenham, Suffolk
2006.01 - 2017.08
- Managed claims administration for LES and DES processes.
- Processed clinical workflows and maintained documentation standards.
- Accurate clinical coding for patient records.
- Contributed to the implementation of new clinical software systems.
- Ensured confidentiality of sensitive data
- Managed templates and appointments efficiently.
- Produced reports and supported data management task
- Organised Flu clinics and other seasonal activities
Medical Receptionist
Debenham Surgery
Debenham, Suffolk
2005.06 - 2005.12
- Provided front-line patient support and appointment coordination
- Managed high volumes of calls and patient queries
- Maintained confidentiality and professionalism at all times
- Updated patient medical records
- Coordinated patient insurance paperwork.
- Scheduled patient appointments.
Education
O Level -
Westbourne High School
Ipswich, Suffolk 1979.09 - 1984.07
Skills
- Extensive knowledge of NHS Primary Care systems and processes
- Staff rota management and workforce coordination
- LES and DES claims administration
- Workflow processing and document management
- Clinical coding and data accuracy
- Reporting and data handling
- Excellent organisational and multitasking abilities
- Strong written and verbal communication skills
- Teamwork and independent decision-making
- Flexible and adaptable approach to work demands
Accomplishments
AMSPAR Qualification
- Strong foundation in medical terminology and healthcare administration
Affiliations
- Six years ago, I discovered a passion for line dancing, which I now take part in three times a week. I also enjoy country living, including countryside walks, gardening, and spending time outdoors. I recently purchased a greenhouse and am enjoying learning and developing my gardening skills. In addition, I value spending quality time with family and friends, and I enjoy travelling and experiencing new places.
Timeline
Practice Operations Manager
Debenham Surgery C/O Suffolk Primary Care
2023.12 - 2026.03
Deputy Operations Manager
Debenham Surgery c/o Suffolk Primary Care
2017.09 - 2023.11
Medical Administrator
Debenham Surgery
2006.01 - 2017.08
Medical Receptionist
Debenham Surgery
2005.06 - 2005.12
O Level -
Westbourne High School
1979.09 - 1984.07