Samantha Wilson

• Sustained high levels of organisation with attention to detail.
• Coordinated team meetings to enhance communication and productivity.
• Handled confidential information, maintaining discretion and integrity.
• Drafted business letters and emails to facilitate clear communication.
• Established accuracy in medical coding by meticulously reviewing patient records.
• Kept patient information confidential following Data Protection Act guidelines.
• Performed daily checks on coded data against original documents to ensure integrity of information recorded.
• Assigned proper codes to medical procedures for insurance and accounting processing.
• Reviewed coded data and conducted spot checks to continuously improve processes.
• Achieved high accuracy and swift turnaround times for clinical coding services.
• Input data manually or by scanning documentation using office equipment.
• Transcribed dictation and notes from clinicians to create or update patient records.
• Effectively coordinated medical records for ease of accessibility.
• Improved patient experience by efficiently managing appointments and queries.
• Liaised effectively between hospital departments to improve workflow efficiency.
• Coordinated medical seminars and trainings for continuous learning opportunities.
• Documented patient encounter information, laboratory results, and correspondence for records.
• Compiled information for medical charts and reports.
• Transcribed medical information for patient or facility records.
• Completed and processed forms for insurance billing and special claims.
• Shared communications between medical staff and patients.
• Collected information from patients via face-to-face or telephone interviews.
• Maintained updated calendar of appointments and special dates for healthcare team.
• Used spreadsheet software to track important data and identify administrative trends.
• Updated patient charts using electronic medical records system.
• Handled all safeguarding administration tasks promptly, ensuring minimal disruption in daily operations.
• Developed a comprehensive understanding of safeguarding legislation for effective policy implementation.
• Managed sensitive information confidentially, upholding data protection regulations consistently.
• Delivered comprehensive reports on safeguarding activities to senior management regularly.
• Liaised with external agencies such as social services, police, and health services for collaborative efforts in child protection.
• Conducted thorough risk assessments to identify potential threats effectively.

• Greeted incoming customers and delivered friendly, knowledgeable assistance at reception.
• Scheduled patient appointments using System 1 booking and confirmation steps.
• Confirmed patient documentation and sign-in sheets before appointments.
• Executed opening and closing procedures for busy GP practice, maintaining workflow and patient service. Day procedures for busy GP practice.
• Allocated time and resources to minimise visitor waiting times, enhancing patient experience. Reduce waiting times for visitors.
• Answered and resolved enquiries from clients, vendors, and the public quickly, ensuring smooth operations.
• Front-desk team provided warm, professional front-of-house support to visitors daily.
• Kept reception area clean and organised to present positive company impression.
• Managed digital and manual filing systems for easy information retrieval.
• Produced high-volume repeat prescriptions for registered patients.
• Collected and distributed incoming mail while maintaining strict confidentiality requirements.
• Responded calmly and compassionately during emergency situations.

• Registered new patients efficiently to facilitate swift intake process.
• Collected and communicated patient information promptly to relevant medical professionals.
• Checked patient documentation and sign-in sheets before appointments.
• Communicated patient results following instructions from medical professionals.
• Ensured tidy reception and waiting areas to create a welcoming environment for patients.
• Maintained patient rights through discretion and confidentiality at all times.
• Updated patient records to stay compliant with practice policies.
• Executed opening and closing procedures for a high-volume GP practice.

• Onboarding of all Clinical and Clerical staff

• Overseeing and training of clerical support staff to accomplish challenging objectives.

• Partnered with management to implement processes and complete special projects.

• Overseeing and training clerical support staff to accomplish challenging objectives.

• Scheduled meetings, conferences and appointments.

• Sourced and ordered office supplies within allocated budget.

• Drafted contracts and purchase orders for team.

• Created expense reports with matching receipts.

• Organised master calendar of appointments, operational targets and projects.

• Arranged supplies, documents and spaces for meetings.

• Drafted documents and reports for management review.

• Coordinated events by managing budget, logistics and event support.

• Prepared professional business correspondence on behalf of senior staff and organisation.

• Prioritised incoming communications to filter out basic requests and minimise disruptions.

• Wrote business correspondence and technical letters.

• Documented conferences, meetings and appointments with verbatim reports.

• Organised and arranged secured collection and delivery of samples.

Streamlined company policies for improved staff productivity.

Drove innovation within the organisation with creative problem-solving strategies.

Maintained smooth operations through careful management of office workflow and administrative processes.

• Influenced positive organisational change with effective leadership techniques.
• Executed global communication, resulting in unified patient clinical care.
• Overseeing financial management practices, maintaining fiscal responsibility and boosting profitability.

• Organised practical training sessions to raise staff competency across services.
• Led regular team meetings and communication to strengthen team culture.
• Recruited medical and support staff to meet service delivery standards.
• Managed staffing schedules, ensuring optimal coverage during peak times.
• Enhanced practice efficiency by streamlining administrative processes.
• Developed comprehensive operational policies to ensure regulatory compliance.
• Facilitated successful audits through meticulous record-keeping and documentation.
• Recruited high-quality medical and support staff to enhance service delivery.
• Oversaw procurement of medical supplies for smooth day-to-day operations.
• Liaised effectively with medical professionals for seamless care coordination.
• Mitigated risks by enforcing strict health and safety protocols within the practice.
• Increased patient engagement with implementation of educational materials around the practice.
• Handled complaints professionally, resulting in increased patient satisfaction levels.
• Maintained optimum stock levels through careful inventory management.
• Participated in interviewing, hiring and orientation of new staff, securing top talent to meet practice needs.
• Coordinated regular staff meetings and performance reviews to meet practice objectives.
• Interacted with and addressed patients complaints, finding mutually beneficial solutions.
• Complied with and maintained knowledge of government legislation and regulations.
• Arranged duty and holiday rotations, liaising with staff to provide satisfactory coverage.
• Coordinated and approved annual leave and long service leave for non-medical staff.
• Communicated agreed practice policy to staff and introduced systems for support.
• Managed procurement of practice equipment, supplies and services, consistently meeting budget targets.
• Oversaw and developed efficient appointments system, reducing patient wait times.
• Monitored and evaluated performance of practice, suggesting improvements to save on operating cost.
• Resolved issues by recording and investigating complaints and recommending remedial actions.
• Maintained accounting systems for all income, expenses and allocations.
• Responded promptly to general enquiries and record requests from physicians to minimise patient service delays.
• Coordinated practice operations by arranging maintenance for equipment, minimising disruptions to service delivery.
• Collected and filed admission, discharge and coding reports to maintain thorough and accurate patient records.
• Conferred with suppliers of goods and services, security personnel and pharmaceutical representatives on behalf of practice.
• Oversaw daily service operations, ensuring strategic care planning aligned with patient needs.
• Evaluated performance reports to monitor practice progress.
• Set and monitored performance targets for optimised service-user care.
• Coordinated staff rotas to meet service requirements whilst remaining under budget.
• Collaborated with external providers to meet patient care continuity needs.
• Planned annual budgets to meet operational needs within financial targets.
• Collaborated with local authorities in safeguarding vulnerable patients.
• Applied changing health care legislation for full practice compliance.
• Actioned public health campaigns to educate patients on current issues.
• Implemented clear quality standards to maintain first-class patient provisions.
• Hired and Onboarded staff on procedures and policies.
• Assessed staff performance against objectives, compiling data on team activities for senior management review and identifying areas for improvement.
• Provide first point of contact for patients, relatives, GPs, Clinic's staff and other professional bodies for written and telephone enquiries
• Manage the clinical staff to ensure the appropriate cover is available for efficient running of the practice, operational and strategic responsibility of delivering exceptional customer service and patient safety and care.
• Organised and prioritised administrative workload using time management and multitasking skills.
• Played a key role in achieving practice accreditation by maintaining compliance with health regulations.
• Created staff rota to optimise personnel allocation for efficient practice operations., optimised personnel allocation for efficient operation.
• Managed stock control, ensured timely delivery of vaccines.
• Streamlined inventory management processes for efficient stock control.