Gail Blakeway
Halesowen,United Kingdom
Summary
Motivated Team Manager with 37 years experience in a banking environment. Demonstrating confident leadership skills, integrity and adherence to processed, procedures and policy regulations. Demonstrates calm under pressure and excels in time efficiency, ensuring outstanding customer service and precise decision-making.
Proficient in quality assurance controls and knowledgeable in HR policies with a proven track record in mentoring, coaching, and training development with a focus on performance and attendance management. Committed to fostering a productive fair work environment and enhancing team performance.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
37
37
years of professional experience
5
5
years of post-secondary education
Work history
Team Manager
Lloyds Banking Group
Birmingham, West Midlands
07.1988 - 09.2025
- Conducted regular performance 1-2-1 reviews to identify areas of improvement with team members.
- Fostered a positive work environment through effective communication and conflict resolution tactics.
- Addressed customer complaints promptly, ensuring customer satisfaction and retention. Last 8 years I was a Team Manager in Customer Services, supporting colleagues to deliver right customer outcomes.
- Delegated responsibilities efficiently amongst team members.
- Facilitated weekly meetings to discuss progress on projects, deadlines, objectives and concerns.
- Ensured adherence to company policies, resulting in fewer discrepancies and conflicts.
- Formulated comprehensive improvement action plans that target specific areas of performance and attendance concerns.
- Achieved higher team efficiency with regular training and mentoring sessions.
- Boosted morale by recognising and rewarding exceptional work with regular in the moment feedback.
- Coordinated with various departments for seamless workflow.
- Provided consistent leadership to maintain high levels of team performance and satisfaction.
- Prioritised workload effectively, resulting in timely completion of tasks.
- Cultivated strong rapport with team members, fostering a cohesive and collaborative workplace environment. Working on site twice weekly across two different sites and utilising Microsoft Teams.
Education
Ordinary Level - English Language, Mathematics, English Literature, Computer Studies, History, Home Economics
Leasowes High School
Halesowen, Dudley 09.1983 - 06.1986
National Certificate in Business and Finance - Business Studies
Halesowen College
Halesowen 09.1986 - 06.1988
RSA - Word Processing Level 1 & 2
Dudley College of Technology
Dudley 09.1996 - 02.1997
Level 1 (assistant) and Level 2 - Swimming Teacher
Swim England
Wolverhampton 11.2025 - 03.2026
Skills
- Calm under pressure
- Time efficiency
- Quality Assurance controls
- Knowledge of HR policies
- Team Leadership skills
- Mentoring and coaching
- Training and development
- Outstanding customer service
- Decision making precision
- Attendance management
Affiliations
- Cooking and Baking
- Swimming
- Yoga
- Walking
Timeline
Level 1 (assistant) and Level 2 - Swimming Teacher
Swim England
11.2025 - 03.2026
RSA - Word Processing Level 1 & 2
Dudley College of Technology
09.1996 - 02.1997
Team Manager
Lloyds Banking Group
07.1988 - 09.2025
National Certificate in Business and Finance - Business Studies
Halesowen College
09.1986 - 06.1988
Ordinary Level - English Language, Mathematics, English Literature, Computer Studies, History, Home Economics
Leasowes High School
09.1983 - 06.1986