Wayne Meredith

As a Dairy Team Manager at Tesco Superstore, I am responsible for overseeing the smooth operation of the dairy department, ensuring it meets the store’s high standards of product availability, presentation, and customer service. My key responsibilities include managing a team of Customer Assistants and shift leaders, delegating tasks, and providing training and support to ensure efficient stock replenishment, stock rotation, and the proper handling of dairy products. I ensure that the department is well-organized, clean, and visually appealing to provide a positive shopping experience for customers.

In addition to managing daily operations, I monitor sales performance, track KPIs, and implement strategies to boost sales and achieve departmental goals. I work closely with store management to ensure we are aligned with broader store objectives and that we deliver excellent customer service while meeting operational targets.

I am also responsible for managing deliveries, ensuring that stock levels are accurate, and addressing any stock discrepancies. I maintain strict adherence to health and safety regulations to ensure that all dairy products are stored, displayed, and handled in compliance with industry standards.

Another key aspect of my role is the performance management of my team. I provide regular feedback, conduct performance reviews, and encourage development through ongoing training and coaching. I also control resourcing, ensuring the department is appropriately resourced during busy periods and within the budgets provided to me,

I am also responsible for ensuring that stock rotation is optimised to maintain product freshness and minimize waste. In addition, I take pride in ensuring the quality of fruit and vegetables in our store is consistently high, meeting Tesco's quality standards. I also work diligently to maintain Dotcom availability to ensure that online orders are fulfilled accurately and efficiently, meeting customer expectations.

Overall, my role as Dairy Team Manager at Tesco Superstore combines strong leadership, operational management, and a focus on delivering excellent customer service, all while maintaining a well-run, high-performing department and a big focus on assisting the store deliver its big 6 measures.

As a Nights Manager at Tesco, I was responsible for overseeing the store’s operations during the night shift, ensuring that everything ran smoothly and efficiently while maintaining the highest standards. I led and managed a team of colleagues, delegating tasks, providing support, and ensuring that all daily operational activities were completed on time, including stock replenishment, maintenance of store presentation.

I was accountable for managing deliveries, ensuring stock levels were accurate, and overseeing the store’s cleanliness and safety. I worked closely with other management teams to ensure a seamless transition between shifts and that the store was fully prepared for the opening of the next day.

My role required a strong ability to problem-solve, stay organized, and manage time effectively, all while working in a fast-paced environment. I focused on keeping the team motivated and productive, providing clear communication, and ensuring that all health and safety standards were met.

In addition to these operational responsibilities, I was accountable for resourcing the night shifts, ensuring we had the right number of team members to meet store needs. I also took charge of online training for new and existing staff, ensuring that colleagues were equipped with the knowledge and skills to succeed. I conducted absence review meetings to manage attendance effectively and addressed any issues related to performance or conduct.

Furthermore, I was responsible for handling investigations and disciplinary meetings, ensuring that any concerns were addressed fairly and in line with company policies. Performance management was a key focus of my role, where I provided ongoing feedback, coaching, and support to help colleagues improve and reach their full potential.

As a Shift Leader at Tesco Superstore, I was responsible for overseeing the daily operations of the store during my shifts, ensuring everything runs smoothly and efficiently. My main duties included managing and leading a team of Customer Assistants, delegating tasks such as restocking shelves, ensuring product availability, and assisting customers with inquiries. I was also responsible for maintaining high store standards, including cleanliness, visual merchandising, and stock rotation, while ensuring compliance with health and safety guidelines.

On a day-to-day basis, I supervised the team to ensure all tasks are completed efficiently and to the highest standard, balancing multiple responsibilities in a fast-paced environment. I worked closely with management to monitor performance against KPIs and store goals, implementing strategies to drive sales and improve customer satisfaction. Additionally, I was involved in opening and closing procedures, handling cash, and managing shift schedules to ensure adequate coverage throughout the day.

A key part of my role was fostering a positive and supportive team culture. I provided guidance, coaching, and motivation to colleagues, helping them grow in their roles and ensuring high levels of morale and productivity. By staying adaptable and responsive to changing store demands, I ensured that customers have a positive shopping experience while the store continues to operate efficiently and meet its objectives.

As a Shift Leader at Tesco Express, I was responsible for overseeing the smooth operation of the store during my shifts, ensuring high standards of customer service, and leading by example. My key responsibilities included managing a team of Customer Assistants, delegating tasks effectively, and ensuring that all store operations run efficiently, from stock replenishment to cash handling. I maintained a strong focus on meeting performance targets, ensuring the store remains well-stocked, and providing excellent customer service.

In addition to operational tasks, I played a pivotal role in fostering a positive and motivated team culture. I encouraged open communication, support my team in their personal development, and ensure they were equipped with the knowledge and skills to succeed. My ability to stay calm under pressure and make quick, effective decisions ensured that challenges were handled smoothly, maintaining a positive shopping experience for customers. With a keen eye for detail and a proactive approach, I worked to ensure the store is always compliant with health and safety regulations and maintained a welcoming atmosphere for both customers and colleagues. I was responsible for the opening and closure of the store.

As a Customer Assistant on the Dairy Department at Tesco, I consistently aimed to maintain high store standards by ensuring products are well-stocked, neatly organized, and correctly priced. I took pride in completing tasks at pace while maintaining efficiency, whether it’s restocking shelves, managing stock rotation, or assisting customers with their wants and needs. I focused on delivering a seamless shopping experience by working effectively with my team, ensuring tasks are completed on time and to the highest standards. I expanded my knowledge and experience by working overtime on various other departments, such as grocery, home shopping and checkouts. This was valuable to me as it allowed me to understand all aspects and processes around the store in more detail and allowed me to be a versatile colleague and support wherever I was needed.