Gabriele Vasiliauskaite
Plymouth
Summary
Hardworking and proactive individual committed to improving customer service, loyalty and satisfaction. Applies resourceful and logical thinking approach to problem-solving that resolves complex issues swiftly. Approachable communicator, confident in providing superior levels of customer care.
Overview
2
2
years of professional experience
Work history
Call centre agent
Telebizz
Plymouth
2023.08 - Current
- Facilitated positive customer experiences with attentive service.
- Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
- Initiated upselling techniques during calls; generating additional revenue for the company.
- Ensured maximum efficiency by adhering to call centre schedules and targets strictly.
Education
Bachelor of Science - Psychology
University of Plymouth
Plymouth 2024.09 -
Skills
- Sales techniques understanding
- Data entry proficiency
- Polite phone etiquette
- Customer Service
- Conflict Resolution
- Data protection compliance
Languages
Lithuanian
Native
Timeline
Bachelor of Science - Psychology
University of Plymouth
2024.09 -
Call centre agent
Telebizz
2023.08 - Current