Summary
Overview
Work history
Education
Skills
Languages
Certification
Affiliations
Timeline
Generic

Robert Ajisegbede

Norwich,Norfolk

Summary

Hardworking and proactive individual committed to improving customer service, loyalty and satisfaction. Applies resourceful and logical thinking approach to problem-solving that resolves complex issues swiftly. Approachable communicator, confident in providing superior levels of customer care.

Overview

5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Call centre agent

Angling direct
Norwich, Norfolk
06.2025 - Current
  • Assisted customers by resolving inquiries and providing accurate information regarding products and services.
  • Communicated effectively with team members to ensure seamless processing of customer requests and issues.
  • Handled high volumes of incoming calls while maintaining professionalism and empathy towards customers.
  • Documented customer interactions in system to ensure accurate record-keeping and follow-up actions.
  • Fulfilled administrative duties such as filing, copying and faxing documents when required.
  • Documented all phone interactions for record keeping and quality control purposes.
  • Reduced customer wait times by adhering to call target timeframes.
  • Improved customer satisfaction ratings through responsive query resolution.

Cinema worker

Vue Cinemas
Norwich, Norfolk
03.2025 - 06.2025
  • Assisted customers with selecting and purchasing tickets for films.
  • Maintained cleanliness and organisation of cinema facilities and amenities.
  • Supported smooth operation of film screenings by coordinating seating arrangements.
  • Provided information about film schedules and promotions to enhance customer experience.
  • Delivered high-quality food service at the concession stand whilst maintaining hygiene standards.
  • Maximised customer comfort, conducting theatre inspections to ensure meticulous standards of cleanliness and appearance.

Call agent

Yodel
Norwich, Norfolk
11.2024 - 03.2025
  • Assisted customers by resolving queries and providing information on services offered.
  • Managed high volume of incoming calls whilst ensuring quality standards were maintained.
  • Documented customer interactions accurately to facilitate effective follow-up actions.
  • Collaborated with team members to streamline processes for improved customer satisfaction.

CNC machine operator

Express glass warehouse
Chigwell, Essex
09.2023 - 08.2024
  • Set up and operated CNC machinery to produce precision components according to specifications.
  • Maintained quality control by inspecting finished products and identifying defects during production.
  • Collaborated with team members to optimise workflows and ensure timely completion of tasks.
  • Trained new operators on safe machine operation and effective troubleshooting techniques.

Cinema worker

Premier cinema's
Romford, Havering
02.2022 - 06.2023
  • Assisted in providing excellent customer service whilst managing ticket sales and film scheduling.
  • Maintained cleanliness and organisation of cinema facilities to ensure a pleasant environment for patrons.
  • Supported concession stand operations by preparing and serving food and beverages to customers.
  • Collaborated with team members to facilitate smooth workflow during busy screening times.

Customer assistant

HFD London
Enfield, City of London
02.2021 - 12.2021
  • Assisted employees in navigating warehouse layout to enhance productivity.
  • Provided information on product features and benefits to facilitate informed sorting decisions.
  • Maintained cleanliness and organisation of displays to ensure appealing presentation of merchandise.

Education

GCSEs - Maths, English, triple science, history, music

Davenant foundation school
Loughton, Essex
09.2016 - 06.2021

Level 3 Btec extended diploma - Mechanical Engineering

Leyton sixth form college
London
09.2021 - 06.2023

Skills

  • Keyboard typing speed
  • Knowledge of crm software
  • Ticket system management
  • Sales persuasion
  • Polite phone etiquette
  • Sales techniques understanding
  • Strong empathy display
  • Familiarity with cloud-based systems
  • Goal orientated approach
  • Outbound calling experience
  • Data entry proficiency
  • Understanding tone of voice
  • Positional negotiation
  • Customer relationship
  • Engineering evaluations
  • Electrical engineering
  • Engineering management
  • Mechanical engineering design
  • Engineering drawings
  • Dynamic team player
  • Adaptive team player
  • Excellent time keeping

Languages

English
Native
n
Beginner

Certification

Level 3 Btec Engineering

Grades 5-8 in all GCSE

Affiliations

Watch Making, Pc Building, Interior design, Collector, OS Enthusiast

Timeline

Call centre agent

Angling direct
06.2025 - Current

Cinema worker

Vue Cinemas
03.2025 - 06.2025

Call agent

Yodel
11.2024 - 03.2025

CNC machine operator

Express glass warehouse
09.2023 - 08.2024

Cinema worker

Premier cinema's
02.2022 - 06.2023

Level 3 Btec extended diploma - Mechanical Engineering

Leyton sixth form college
09.2021 - 06.2023

Customer assistant

HFD London
02.2021 - 12.2021

GCSEs - Maths, English, triple science, history, music

Davenant foundation school
09.2016 - 06.2021

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