Robert Ajisegbede
Norwich,Norfolk
Summary
Hardworking and proactive individual committed to improving customer service, loyalty and satisfaction. Applies resourceful and logical thinking approach to problem-solving that resolves complex issues swiftly. Approachable communicator, confident in providing superior levels of customer care.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Call centre agent
Angling direct
Norwich, Norfolk
06.2025 - Current
- Assisted customers by resolving inquiries and providing accurate information regarding products and services.
- Communicated effectively with team members to ensure seamless processing of customer requests and issues.
- Handled high volumes of incoming calls while maintaining professionalism and empathy towards customers.
- Documented customer interactions in system to ensure accurate record-keeping and follow-up actions.
- Fulfilled administrative duties such as filing, copying and faxing documents when required.
- Documented all phone interactions for record keeping and quality control purposes.
- Reduced customer wait times by adhering to call target timeframes.
- Improved customer satisfaction ratings through responsive query resolution.
Cinema worker
Vue Cinemas
Norwich, Norfolk
03.2025 - 06.2025
- Assisted customers with selecting and purchasing tickets for films.
- Maintained cleanliness and organisation of cinema facilities and amenities.
- Supported smooth operation of film screenings by coordinating seating arrangements.
- Provided information about film schedules and promotions to enhance customer experience.
- Delivered high-quality food service at the concession stand whilst maintaining hygiene standards.
- Maximised customer comfort, conducting theatre inspections to ensure meticulous standards of cleanliness and appearance.
Call agent
Yodel
Norwich, Norfolk
11.2024 - 03.2025
- Assisted customers by resolving queries and providing information on services offered.
- Managed high volume of incoming calls whilst ensuring quality standards were maintained.
- Documented customer interactions accurately to facilitate effective follow-up actions.
- Collaborated with team members to streamline processes for improved customer satisfaction.
CNC machine operator
Express glass warehouse
Chigwell, Essex
09.2023 - 08.2024
- Set up and operated CNC machinery to produce precision components according to specifications.
- Maintained quality control by inspecting finished products and identifying defects during production.
- Collaborated with team members to optimise workflows and ensure timely completion of tasks.
- Trained new operators on safe machine operation and effective troubleshooting techniques.
Cinema worker
Premier cinema's
Romford, Havering
02.2022 - 06.2023
- Assisted in providing excellent customer service whilst managing ticket sales and film scheduling.
- Maintained cleanliness and organisation of cinema facilities to ensure a pleasant environment for patrons.
- Supported concession stand operations by preparing and serving food and beverages to customers.
- Collaborated with team members to facilitate smooth workflow during busy screening times.
Customer assistant
HFD London
Enfield, City of London
02.2021 - 12.2021
- Assisted employees in navigating warehouse layout to enhance productivity.
- Provided information on product features and benefits to facilitate informed sorting decisions.
- Maintained cleanliness and organisation of displays to ensure appealing presentation of merchandise.
-
Education
GCSEs - Maths, English, triple science, history, music
Davenant foundation school
Loughton, Essex 09.2016 - 06.2021
Level 3 Btec extended diploma - Mechanical Engineering
Leyton sixth form college
London 09.2021 - 06.2023
Skills
- Keyboard typing speed
- Knowledge of crm software
- Ticket system management
- Sales persuasion
- Polite phone etiquette
- Sales techniques understanding
- Strong empathy display
- Familiarity with cloud-based systems
- Goal orientated approach
- Outbound calling experience
- Data entry proficiency
- Understanding tone of voice
- Positional negotiation
- Customer relationship
- Engineering evaluations
- Electrical engineering
- Engineering management
- Mechanical engineering design
- Engineering drawings
- Dynamic team player
- Adaptive team player
- Excellent time keeping
Languages
English
Native
n
Beginner
Certification
Level 3 Btec Engineering
Grades 5-8 in all GCSE
Affiliations
Watch Making, Pc Building, Interior design, Collector, OS Enthusiast
Timeline
Call centre agent
Angling direct
06.2025 - Current
Cinema worker
Vue Cinemas
03.2025 - 06.2025
Call agent
Yodel
11.2024 - 03.2025
CNC machine operator
Express glass warehouse
09.2023 - 08.2024
Cinema worker
Premier cinema's
02.2022 - 06.2023
Level 3 Btec extended diploma - Mechanical Engineering
Leyton sixth form college
09.2021 - 06.2023
Customer assistant
HFD London
02.2021 - 12.2021
GCSEs - Maths, English, triple science, history, music
Davenant foundation school
09.2016 - 06.2021