Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Ayesha Ahmed

Wakefield ,West Yorkshire

Summary

A dedicated individual with experience in customer service, education, and hospitality who can demonstrate strong skills in classroom management, special needs support, and literacy strategies. Proficient in online learning platforms and early years and older teaching, aiding me to excel in communication skills, complaint resolution, and customer retention strategies. I am great at using digital ordering systems and ensuring food safety compliance. Furthermore, I am committed to fostering independence and promoting critical thinking among students while maintaining a polite demeanour and proactive engagement with customers. Whilst I am still an undergraduate first year university student, my experience in 3 of the largest industries makes me a reliable source in multiple areas from handling high call volumes to cleaning tables, my skills are very broad. Additionally, with my skills, I can boost customer satisfaction, resolve customer issues with grace fostering me with useful skills ill need in my pursue for a career in the legal field

Overview

3
3
years of professional experience

Work history

Call centre agent

Nazahkuth Ali Khan
Wakefield, West Yorkshire
05.2023 - Current
  • Handle both inbound and outbound calls, providing information about the charity's mission, programs, and services to potential donors and supporters as I worked for a charity
  • Managed over 200 customer calls per day, including donations, increasing revenue
  • Build strong relationships with existing and potential donors, ensuring they are informed and engaged in supporting the charity's cause regularly.
  • Processed donations, pledges, and payment transactions efficiently while maintaining accurate records of interactions and donor details both on paper and electronically
  • Addressed donor inquiries and concerns professionally, providing resolutions and ensuring they have a positive experience with the organization.
  • Promote charity campaigns and fundraising initiatives, encouraging donor participation and contributions to support orphaned children in need.
  • Meet and exceed individual and team performance targets for call volume, donation goals, and customer satisfaction.
  • Collaborate with team members to improve call centre operations and enhance donor engagement strategies.
  • Educate potential and existing supporters about the impact of their contributions and how their support benefits the need.
  • Provide exceptional customer service by actively listening to donor needs, addressing questions, and offering personalized recommendations.
  • Maintain up-to-date knowledge of charity programs, events, and promotions to effectively communicate with donors and answer queries.
  • Maintain a compassionate and professional demeanor while discussing sensitive topics related to the charity's mission
  • Participate in team meetings and training sessions to continuously improve communication skills
  • Initiated upselling techniques during calls; generating additional revenue for the company.
  • Used persuasive selling techniques to promote company products and services successfully.
  • Assisted in training new staff members, fostering a supportive work environment.
  • Handled high call volumes with accuracy and efficiency for optimum productivity.
  • Used outstanding problem-solving and communication skills to appease dissatisfied customers.

Teacher

Hannah Aslam
Wakefield, West Yorkshire
10.2021 - 01.2024
  • Taught Islamic studies, Arabic language, and prayer practices to a classroom of 20 students, fostering a comprehensive understanding of Islamic principles.
  • Developed and implemented lesson plans that engaged students and met goals in line with Islamic teachings and curriculum standards.
  • Facilitated learning how to read, write and speak the Arabic language and comprehension skills for students of various levels.
  • Conducted regular prayers and religious rituals with students, ensuring the practice of proper prayer techniques and understanding of their significance.
  • Encouraged thinking and discussion around Islamic history and values to enhance students' connection to their faith.
  • Managed classroom dynamics, maintaining discipline, promoting respectful behaviour, and creating a positive, inclusive learning environment.
  • Adapted teaching methods to accommodate different learning styles as I have also worked with children with learning difficulties. This taught me about patience and understanding which ensured that each student received personalized support and guidance.
  • Assessed student progress through tests, and one-on-one interactions, providing feedback and addressing areas of improvement.
  • Collaborated with fellow teachers to improve overall and enhance student engagement.
  • I incorporated interactive resources and games into lessons to make learning more engaging and relevant to students' everyday lives.
  • Promoted Islamic moral values, ethics, and social responsibility, ensuring students developed a strong sense of community.
  • Communicated regularly with parents to discuss student progress, any concerns, and offer guidance on Islamic teachings at home
  • Organised events such as summer fairs and Islamic gatherings showing student talents beyond learning.

Waitress

Zameer Ahmed
Horbury, Wakefield
12.2022 - 06.2023
  • Provided exceptional customer service in a fast-paced, family-owned restaurant, ensuring a welcoming and positive dining experience for all guests.
  • Took customer orders accurately and efficiently, delivering food and drinks promptly while ensuring customer satisfaction.
  • Assisted in managing customer inquiries, including menu recommendations and accommodating dietary preferences..
  • Maintained a clean and organized dining area, ensuring tables were properly set and the restaurant environment was pleasant for guests.
  • Collaborated with kitchen staff to ensure smooth service and timely delivery of orders.
  • Handled cash and processed payments, ensuring accurate transactions and managing receipts.
  • Delivered personalized service to regular customers, encouraging repeat business.
  • Managed multiple tables, prioritizing tasks to ensure all customers received prompt and attentive service.
  • Ensured compliance with health and safety regulations, maintaining cleanliness and hygiene standards throughout the restaurant.
  • Worked as part of a team to foster an efficient work environment, contributing to the success of the restaurant.
  • Accommodated special event needs, providing customised services for parties.
  • Demonstrated excellent multitasking abilities for timely delivery of orders.

Education

Certificate of Higher Education - Law

The University of Law
Leeds
09.2024 -

A-Levels - Law. English Literature, Psychology

Wakefield College
Wakefield
09.2022 - 06.2024

GCSEs - English Lit, Lang, History, RS, French, Science, Math

Trinity Academy Cathedral
Wakefield
09.2017 - 06.2022

Skills

Skills experience has equipped me with:

Teacher:

  • Customer service proficiency
  • Lesson planning
  • Classroom management
  • Special needs support
  • Parent-Teacher communication
  • Child development knowledge
  • Safeguarding procedures
  • Critical thinking promotion
  • Fostering independence
  • Public speaking
  • Critical thinker

Call Centre Agent:

  • Telephone etiquette
  • Product knowledge
  • Complaint resolution
  • Time management
  • Sales techniques understanding
  • Voice clarity and enunciation
  • Strong empathy display
  • Excellent patience
  • Polite demeanour
  • Proactive engagement
  • Sales techniques
  • Practical problem solver
  • Excellent communication

Waitress:

  • Food safety understanding
  • Hygiene regulations compliance
  • Hospitality-Focused mindset
  • Effective up-selling techniques
  • Multidisciplinary teamwork

Affiliations

  • Reading
  • Photography
  • Socializing
  • Gardening

Accomplishments

  • Duke of Edinburgh Bronze
  • Student counsellor and head of year consistently throughout high school
  • Heart Start course for CPR training
  • Safeguarding course for teaching and safety
  • Completed a 5 year Islamic Course covering multiple areas of Islam ranging from a deep study into the Arabic language and its grammar into deep analysing into Islamic history and literature which is equivalent to a Bachelors degree
  • Squire Patton Boggs - You belong in law programme of experience in an international law firm



Timeline

Certificate of Higher Education - Law

The University of Law
09.2024 -

Call centre agent

Nazahkuth Ali Khan
05.2023 - Current

Waitress

Zameer Ahmed
12.2022 - 06.2023

A-Levels - Law. English Literature, Psychology

Wakefield College
09.2022 - 06.2024

Teacher

Hannah Aslam
10.2021 - 01.2024

GCSEs - English Lit, Lang, History, RS, French, Science, Math

Trinity Academy Cathedral
09.2017 - 06.2022

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