Freja Watson

• Planned and efficiently organised activities, details and timelines for large- and small-scale events.
• Coordinated photographers, videographers and musicians for seamless wedding ceremonies and receptions.
• Directed subcontractors in floral design, photography needs and audio-visual equipment coordination.
• Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
• Liaised with clients to determine event requirements and constraints, outlining package options to meet needs and exceed expectations.
• Ensured timely delivery of materials and assets on event days, liaising with vendors and delivery personnel to ensure efficient setup.
• Managed support staff and vendor coordination to facilitate logistics during event.
• Responded to complaints and queries via email, resolving issues and leaving customers happy
• Managed team to implement priority tasks and deadlines.

I currently work as a self-employed professional dancer over a wide platform of work including film, tv, events, music videos and live performances.

• Developed professional relationships with different dance professionals, choreographers and performers by actively listening and effectively communicating.
• Performed live on stage during musical productions and television programs.
• Attended many professional rehearsals always displaying dedication and professionalism by being punctual and polite.
• Continually networking with new people in person and via email/phone/social media to create my own work opportunities, displaying tenacity, initiative, an outgoing approach and great communication skills.
• Promoting myself and skills online via social media marketing

• Encouraged customer loyalty by delivering unparalleled service throughout dining experiences.
• Cultivated positive guest relations by orchestrating speedy seatings.
• Monitored front entrance for new guests while assisting servers by taking and delivering drinks orders.
• Monitored guests for intoxication, immediately reporting concerns to management.
• Assisted elderly, disabled and pregnant women requiring priority and attention.
• Gained appreciation by recognising guests upon exit and thanking them for attending.
• Presented professional appearance, maintaining personal hygiene to ensure presentation standards.

• Managed in-person and telephone guest enquiries, customer service requests, reservation bookings and preferences, communicating changes to restaurant staff using ResDiary.
• Monitored dining room and guest flow to maximise table usage, minimising waiting times.
• Monitored front entrance for new guests while assisting servers by taking and delivering drinks orders.
• Produced and finalised bills and provided receipts to customers.
• Maintained strict attention to safety and hygiene to safeguard guest wellbeing which was paramount during the Covid track-and-trace period.
• Greeted guests and escorted to tables, minimising wait times.
• Encouraged customer loyalty by delivering unparalleled service throughout dining experiences.
• Resolved guest disputes to maintain customer satisfaction.
• Promoted process improvement by communicating guest feedback to management and chefs.
• Processed reservations and take-away orders by phone, answered customer questions and provided accurate waiting times.
• Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.

• Trained people aged 2.5 to 17 in dance.
• Collaborated with lead teacher to facilitate fun and enjoyable dance classes.
• Taught students how to move safely and listen to their bodies.
• Encouraged dancers to develop stage presence and performance skills.
• Gave constructive feedback on students' class performance.
• Engaged young people with passion and enthusiasm for different dancing styles.
• Coached dance students in 1:1 sessions.
• Liaised with children's parents to book in 1:1 private coaching sessions for competitions. Replying to texts and emails to book appointments.
• Hiring and booking studios to facilitate private coaching sessions.
• Managing and collecting payments from classes.
• Motivated students to develop self-confidence and improve session engagement.