YIANAKIS IOANNOU

• Assisted with administrative tasks, improving overall functionality of office.
• Handled appointment scheduling to ensure smooth daily operations.
• Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
• Enhanced customer satisfaction by efficiently managing all front desk enquiries.
• Maintained organised reception area for professional business environment.
• Administered mail distribution process, ensuring each department received its correspondence in timely manner.
• Prepared meeting rooms before and after use, maintaining neat appearance at all times.

• Coordinated luggage handling to provide convenience for guests.
• Fostered positive relationships with guests through friendly interactions, fostering repeat business.
• Assisted in event organisation, ensuring successful functions at establishment.

Maintained cleanliness of reception area for a welcoming environment

• Provided assistance with transportation arrangements thus offering convenience for guests travelling outside establishment.
• Solved guest complaints with efficiency and professionalism, resulting in improved relations.
• Responded promptly to online queries leading to increased bookings.
• Answered guest calls and resolved queries promptly and politely.
• Delivered first class customer care through polite, professional service.