Fredrick Evbuomwan
Marketer
Derby,Derbyshire
Summary
An 8-year versatile marketer equipped with a willing mind, desire to learn, ability to think, and capacity to understand. Comes inbred with a knack for sales and customer service.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Support Care Worker
Creative Care (East Midlands) LTD
Nottingham, United Kingdom
08.2022 - 11.2022
- Built strong patient relationships through compassionate care and friendly rapport.
- Tailored care and support to individual needs for bespoke, personalized service.
- Improved physical and mental wellbeing of service users through patient-centred care planning.
- Monitored the physical and emotional well-being of individuals, reporting changes to care managers.
Sales Team Lead & Customer Relationship Manager
Access Bank Plc
Benin City, Nigeria
05.2019 - 10.2020
- Monitored staff performance levels, implementing necessary changes to improve productivity and meet targets.
- Assessed feedback to maximize customer satisfaction and loyalty.
- Expertly led teams of five people to successfully achieve productivity KPIs.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Professionally handled difficult customer complaints and objections, to help maintain first-class customer service standards.
SME Account Manager & Customer Care Officer
Diamond Bank PLC
Benin City, Nigeria
01.2013 - 04.2019
- Addressed problems in a proactive and knowledgeable manner to maintain and enhance client satisfaction.
- Investigated low-performing accounts and adapted strategies to support sales and retention.
- Retained existing customer accounts through consistent engagement, upselling, cross-selling, and dormant account reactivation's.
- Delivered a high level of service to clients to maintain and extend relationships for future business opportunities.
- Cultivated long-term relationships with clients to accurately quote pricing and terms to achieve customer objectives.
- Grew customer base by identifying needs and delivering relevant product solutions that met client budgets and schedules.
- Helped improve brand loyalty by expediting the resolution of customer issues and complaints.
- Visited customer locations to determine needs, set up contracts, and provide training.
- Engaged customers in regular communications by acting as the assigned point of contact and/or being their ambassador.
- Added value to the bank and its customers through risk asset sales and management.
Education
Master of Science - International Business and Marketing
University of Derby
Derby, United Kingdom 02.2022 - 05.2023
Bachelor of Science - Geology
University of Benin
Edo State, Nigeria 11.2005 -
Skills
Hard Skills
- Passion and patience in servitude
- Value chain and cluster marketing
- Risk asset generation and management
- Problem-solving and guidance
- Portfolio management and diversification
- Direct sales
- Networking Abilities
Soft Skills
- Adamantine willpower
- Perseverant
- Versatile
- Assertive
- Relevant-competent
- Effective Listening
- Adaptable
- Teachable
Additional Information
Accomplishments
- Increased branch's profitability by 15% by over 200,000 GBP in risk asset sales over seven years.
- Contributed immensely to a liability's wallet target of above three million GBP in the first year of launch, through funds mobilization.
- Assisting the branch to reach break-even in five years through focused and deliberate sales.
- Converting at least 80% of prospects encountered by selling, upselling, and cross-selling.
- Reduced branch-account dormancy by 10% by re-establishing moribund customer relationships.
- I supervised two of the best sales agents bank wide.
Trainings Attended
- Basic Credit Analyses
- Introduction to Marketing and Selling
- A-Z of Marketing
- Marketing - The New Era
- Anti Money Laundering and Suspicious Transactions Reporting
- The SME Sector; Past and Present
INTEREST
- Watching TV shows for example Dragons Den
- Discussing or debating political issues
- Listening to self-help audiobooks or watching something insightful
- Reading and writing
Timeline
Support Care Worker
Creative Care (East Midlands) LTD
08.2022 - 11.2022
Master of Science - International Business and Marketing
University of Derby
02.2022 - 05.2023
Sales Team Lead & Customer Relationship Manager
Access Bank Plc
05.2019 - 10.2020
SME Account Manager & Customer Care Officer
Diamond Bank PLC
01.2013 - 04.2019
Bachelor of Science - Geology
University of Benin
11.2005 -
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