Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Joyce Rufaro Redpath

Tipto,West midlands

Summary

I am a highly skilled and hardworking support worker who is compassionate and empathetic. Working to support people has always been a passion of mine and have been doing this for 22 years. I am competent in maintaining client confidentiality, safeguarding and practising person-centred approach in delivering highest quality care whilst promoting independence, privacy, dignity and respecting client's choice. I understand the importance of collaborative working with other professionals in delivering effective care. I prioritise my clients by putting their needs first, demonstrating active listening, excellent communication skills, problem-solving and organisational abilities.

Overview

15
15
years of professional experience
4
4
years of post-secondary education

Work History

Support care worker

Home Instead Warwick and Heartlands
Barford, Warwickshire
12.2020 - Current
  • Provided comprehensive care to client by ensuring their physical and emotional needs were met.
  • Delivering high quality care to clients in their own homes
  • Facilitating social outings including food and clothes shopping to enhance their social skills.
  • Supporting clients on holidays ad vacations fo their choice.
  • Assured proper nutrition by preparing meals as per dietary requirements of each individual client.
  • Improved hygiene standards by assisting clients with personal grooming needs like bathing and dressing up.
  • Maintained a clean, safe environment for patients' comfort and safety.
  • Responding rapidly during emergencies ensuring timely medical intervention.
  • Enhanced patient comfort by promptly responding to requests or concerns.
  • Assisted clients with daily activities for improved quality of life.
  • Promoted patient independence through encouragement and guidance in performing tasks.
  • Booking and escorting clients to their medical appointments.
  • Ordering and administering medication according to prescribed schedules, ensuring health maintenance.
  • Offering emotional support during challenging times andfacilitating better coping mechanisms.
  • Monitoring physical and emotional wellbeing of clients, reporting changes to care managers and relevant health professionals.
  • Following strict safeguarding protocols to ensure safe, secure handling of clients.
  • Built strong client relationships through compassionate care and friendly rapport building through person centred care.


Health care assistant

DGOH NHS foundation- Russels hall Hospital
Dudley, West Midlands
10.2009 - 11.2020
  • Assisted patients with personal hygiene including oral care to ensure hygiene needs are met.
  • Assisted with feeding to ensure their nutritional needs are met.
  • Practise effective communication with patients, colleagues, family and other professionals to ensure patients health needs are met.
  • Checking patient's vital observations and escalating any concerns to the Staff Nurses.
  • Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
  • Maintained patients dignity and respected their choices.
  • Supported clinical staff to complete health assessments.
  • Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
  • Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
  • Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.

Education

Diploma in Health Care Studies - Health

Birmingham City University
Birmingham
09.2014 - 07.2017

Diploma of Higher Education - Health

Dudley College
Dudley
09.2013 - 07.2014

NVQ Level 2 - Health

City & Guilds
Hampshire

Skills

  • Reliability
  • Excellent communication skills
  • Compassionate empathy
  • Active listening
  • Good time management
  • Good problem solving and organisational skills
  • Cultural competence and sensitivity towards diversity
  • Adapt easily to changes
  • Keen to learn new things and good at receiving constructive criticism
  • Good at exercising reflection in my role as a support worker
  • I am good at using my own initiative and equally comfortable being a team player
  • I work well under pressure and I am a good advocate for the clients I work with
  • I am kind, caring, friendly, considerate and patient
  • I have a passion for working with the elderly



Affiliations

  • Cooking
  • Reading
  • Going for walks
  • Travelling
  • Spending time with family
  • Shopping
  • Knitting

References

References available upon request.

Timeline

Support care worker

Home Instead Warwick and Heartlands
12.2020 - Current

Diploma in Health Care Studies - Health

Birmingham City University
09.2014 - 07.2017

Diploma of Higher Education - Health

Dudley College
09.2013 - 07.2014

Health care assistant

DGOH NHS foundation- Russels hall Hospital
10.2009 - 11.2020

NVQ Level 2 - Health

City & Guilds

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Joyce Rufaro Redpath