Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Jack Taylor

Burnley,Lancashire

Summary

Empathetic and dedicated individual with anatural ability to connect and communicate, demonstrating strong listening skills and patience in challenging situations. Proven background in providing emotional support and practical assistance, ensuring clients feel valued and respected. Aiming to make ameaningful difference in a support worker role.

Overview

27
27
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Support care worker

National Care Group
Burnley, Lancashire
02.2019 - 12.2024
  • Promoted patient independence through encouragement and guidance in performing tasks.
  • Offered emotional support during challenging times, facilitating better-coping mechanisms.
  • Enhanced patient comfort by promptly responding to requests or concerns.
  • Assured proper nutrition by preparing meals as per the dietary requirements of each client.
  • Developed personalised care plans in consultation with health professionals tailoring service provision according to individual needs.
  • Maintained a clean, safe environment for patients' comfort and safety.
  • Calmly managed occasional outbursts or difficult behaviours from clients exhibiting excellent crisis management skills.
  • Established supportive relationships with patients, fostering trust and communication.
  • Conducted detailed observations and reported changes in client behaviour to healthcare professionals.
  • Helped organise engaging recreational activities to enhance the social skills of patients.
  • Facilitated social outings, promoting community integration and mental well-being.
  • Provided comprehensive care to patients by ensuring their physical and emotional needs were met.
  • Administered medication according to prescribed schedules, ensuring health maintenance.
  • Collaborated efficiently with multidisciplinary teams for optimal patient care planning.
  • Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
  • Monitored the physical and emotional well-being of individuals, reporting changes to care managers.
  • Built strong patient relationships through compassionate care and friendly rapport building.
  • Met the needs of clients with learning difficulties and handled challenging behaviours.
  • Assisted clients with daily activities to improve their quality of life.
  • Improved hygiene standards by assisting clients with personal grooming needs like bathing and dressing up.

Care worker

Lower Ridge Assisted Living Residence
Burnley, Lancashire
07.2011 - 02.2019
  • Assisted with personal care tasks such as bathing, dressing and toileting-maintained dignity and respect at all times.
  • Ensured medication administration for optimal health outcomes.
  • Coordinated with healthcare professionals, and ensured comprehensive patient care.
  • Established strong rapport with patients through effective communication skills resulting in an atmosphere of trust and respect.
  • Supported patients with mobility issues, and promoted independence.
  • Provided emotional support to patients, and improved mental well-being.
  • Assisted in meal preparation to ensure proper nutrition.
  • Facilitated social activities for the elderly, reducing feelings of isolation and loneliness among them.
  • Transported clients to appointments when necessary-punctuality guaranteed every single time without fail.
  • Responded promptly to emergencies, and ensured patient safety.
  • Enhanced patient comfort by providing personal care services, including bathing and grooming.
  • Managed household chores, and created a clean environment.
  • Administered prescribed medication on schedule.
  • Collaborated closely with families to understand the specific needs and preferences of each resident or service user; enhanced thequality of care delivered as a result.
  • Encouraged physical activity amongst sedentary patients; contributed to better overall health condition over time.
  • Assisted patients with daily living activities for increased independence.
  • Aided in bathing, dressing and continence support.
  • Provided personal hygiene assistance, consistently promoting comfort, dignity and respect.
  • Administered medication with rigorous planning and recordkeeping.
  • Planned, prepared and served meals for 30+ clients, strictly following prescribed dietary orders.
  • Implemented support plans into service users' daily activities.
  • Collaborated with external support providers to maintain good care continuity.
  • Counselled clients through difficult times using approved and compassionate strategies.

Warehouse team leader

True Shopping
Burnley, Lancashire
09.1997 - 07.2011
  • Implemented preventative maintenance schedule for warehouse machinery, reducing downtime.
  • Resolved interpersonal conflicts within the team to maintain a harmonious work environment.
  • Supervised packing and dispatch operations to achieve timely deliveries.
  • Drafted weekly reports on warehouse activities, aiding managerial decision-making.
  • Coached underperforming team members to improve their skills.
  • Assisted in monthly/annual stock takes to update inventory records accurately.
  • Enforced health and safety regulations, ensuring a safe workplace.
  • Monitored team performance to maintain high standards of workmanship.
  • Streamlined order-picking process, enhancing fulfilment speed.
  • Improved warehouse efficiency by streamlining stock management processes.
  • Reduced safety incidents with the implementation of strict safety protocols.
  • Maintained a clean and organised warehouse environment for efficient workflow.
  • Briefed team on productivity targets and process changes.
  • Enforced safety measures and proper use of PPE.
  • Delegated tasks and coordinated warehouse workflow to support continuous productivity.
  • Monitored warehouse safety and swiftly resolved hazards.
  • Operated forklifts and pallet jacks in alignment with safety protocols and with precision.
  • Coordinated team tasks to ensure smooth workflow.

Education

Ivy Bank High School
Burnley
09.1981 - 07.1986

Skills

  • Empathy and Compassion: Ability to understand and share the feelings of others, ensuring clients feel supported and valued
  • Communication Skills: Strong verbal and written communication to effectively interact with clients, families, and team members
  • Active Listening: Listening attentively to clients' needs and concerns to provide appropriate care and support
  • Patience: Demonstrating patience and understanding in challenging situations, helping clients feel calm and at ease
  • Personal Care Assistance: Experience providing assistance with daily living activities like bathing, dressing, and grooming
  • Health and Safety Knowledge: Knowledge of safety protocols, infection control, and emergency procedures to maintain a safe environment
  • Teamwork and Collaboration: Ability to work well within a team, collaborating with healthcare professionals and families to provide holistic care
  • Problem-Solving Skills: Ability to think critically and address challenges in a practical and supportive manner, ensuring clients' needs are met effectively

Certification

TBC

Timeline

Support care worker

National Care Group
02.2019 - 12.2024

Care worker

Lower Ridge Assisted Living Residence
07.2011 - 02.2019

Warehouse team leader

True Shopping
09.1997 - 07.2011

Ivy Bank High School
09.1981 - 07.1986

Similar Profiles

Create profile
Jack Taylor