Freddy Vida
Sandhurst,Bracknell Forest
Summary
Committed professional specializing in intricate problem solving and meticulous attention to detail. Exhibits unwavering reliability and thrives in collaborative team environments, consistently providing exceptional customer service under pressure.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work history
Customer service advisor
Halfords
Farnborough, Hampshire
06.2024 - Current
- Processed payments swiftly for improved customer experience.
- Assisted customers with enquiries to enhance their shopping experience.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Greeted each customer warmly, creating a friendly shopping environment.
- Maintained a clean working environment, upheld compliance with health and safety regulations.
- Removed and replaced worn and damaged components.
- Communicated with customers to explain required repairs or replacements.
- Met with customers to discuss products, services and costs.
Inventory Clerk
Belfore Inventories
London
02.2023 - 12.2023
- Conducted check-in and check-out reports for properties on behalf of Belfore.
- Reported updates and addressed inquiries regarding building inspections to the team.
- Assisted customers professionally, directing them to appropriate contacts for information.
- Ensured attention to detail to prevent extra charges for both company and customers.
Barista
Biju Bubble Tea Room
01.2022 - 02.2023
- Prepared and served beverages to customers while managing all store deliveries.
- Ensured compliance with food handling procedures to maintain safety standards.
- Maintained cleanliness and organisation of the store, preparing for daily operations.
- Collaborated with team members during busy periods improving workflow efficiency.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
Barista
Muffin Break
London
11.2021 - 01.2022
- Enhanced customer service skills in fast-paced work environment by efficiently taking orders and preparing beverages
- Maintained cleanliness of the café area whilst preparing orders.
- Provided a welcoming atmosphere to customers, promoting return visits.
Warehouse Operative
Tesco
03.2020 - 11.2021
- Enhanced teamwork skills through daily collaboration in selecting appropriate products from designated locations and delivering to correct storage areas.
- Maintained safety regulations by enforcing strict adherence to company policies.
- Reduced damages with careful handling and storage of fragile items.
- Replenished shelves as needed, helped maintain adequate stock levels at all times.
Education
University - Performing Arts
UCP
05.2020 - 09.2021
College - BTEC Level 3 Performing Arts (acting), Maths, English
Peterborough Regional College
GCSE's - Drama
St John Fisher Catholic High School
BCS Level 2 - ECDL Certificate in IT Application
BTEC First Award in Music - undefined
BTEC Science L2 - undefined
Skills
- Complex problem solving
- Attention to detail
- Reliability
- Team collaboration
- Ability to work under pressure
- Customer service excellence
- Multitasking efficiency
- Up-Selling products
Custom Section
2023-05-06, True
Personal Information
- Date of birth: 23/03/1999
- Gender: Male
- Nationality: Portuguese
- Availability: Available To Start Working - 6th May, Currently living in London, planning on moving towards Sandhurst
Hobbies and Interests
- Editing videos for social media
- Gaming
- Playing Sports (e.g., Football)
Languages
English
Fluent
Portuguese
Native
Affiliations
- Graphic Design
- Social Media
- Gaming - Competitively/Hobby
Timeline
Customer service advisor
Halfords
06.2024 - Current
Inventory Clerk
Belfore Inventories
02.2023 - 12.2023
Barista
Biju Bubble Tea Room
01.2022 - 02.2023
Barista
Muffin Break
11.2021 - 01.2022
University - Performing Arts
UCP
05.2020 - 09.2021
Warehouse Operative
Tesco
03.2020 - 11.2021
College - BTEC Level 3 Performing Arts (acting), Maths, English
Peterborough Regional College
GCSE's - Drama
St John Fisher Catholic High School
BCS Level 2 - ECDL Certificate in IT Application
BTEC First Award in Music - undefined
BTEC Science L2 - undefined
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