Shahrukh Kewal
Croydon,United Kingdom
Summary
Experienced professional with a focus on customer service and satisfaction. Capable of resolving issues promptly and fostering positive client relationships through strong communication and problem-solving skills. Committed to enhancing customer experiences by providing tailored support and maintaining high service standards.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Work history
Service Desk Advisor / Customer Support Specialist
AXA
Redhill
2023.06 - 2025.05
- Handled a high volume of calls daily for faster issue resolution.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Logged customer complaints accurately and expedited corrective actions effectively.
- Enhanced brand loyalty, provided excellent service at all times.
- Strengthened client relationships with clear communication and problem-solving skills.
- Investigated customer issues to find an acceptable conclusion and prevent recurrence.
- Secured company assets by implementing robust anti-fraud strategies.
Customer Advisor
M&S (Marks and Spencer)
Croydon
2021.12 - 2022.01
- During my time at M&S, I quickly adapted to various roles. I gained experience in sales, stock management, and customer enquiries across different departments. This opportunity allowed me to enhance my teamwork skills, collaborate with diverse groups, and develop innovative ideas.
- Oversaw maintenance activities for retail properties, following strict quality standards.
Customer Advisor
GLL/Better Gym
City of London
2018.12 - 2021.12
- Managed large volumes of incoming calls for efficient customer service operations.
- Delivered personalised service to each client, fostering trust and loyalty.
- Set up sports facilities for various games and events.
- Provided first aid assistance when required, ensuring prompt response in emergencies.
- Supported colleagues during complex cases, promoting teamwork.
Till operator & chef
Kokoro
City of London
2016.03 - 2018.10
- Coordinated prep work, streamlined the cooking process.
- Provided exceptional customer service to promote the restaurant's reputation.
- Handled cash, debit and credit card payments for smooth transactions.
- Balanced cash drawer at the end of shifts, ensuring accuracy in accounts.
Sales assistant
WHSmith
City of London
2014.09 - 2016.09
- Demonstrated strong attention to detail during cash handling tasks, ensuring accuracy at all times.
- Adhered strictly to company policies regarding payment processing and security protocols.
- Offered product recommendations based on customer needs and preferences.
- Promoted loyalty schemes to customers, enhancing brand loyalty.
- Dealt with returns, ensuring customer satisfaction.
- Trained new staff members, enhancing team performance.
- Trained new staff members; enhanced workforce competencies.
Education
Biological Science -
Kingston University
2018.09 - 2022.04
Public Services -
Shirley High 6th Form
2012.01 - 2014.01
GCSE - English, Maths, Science, Food Tech, IT, DOE (Bronze), RS, Work Related learning, French
Shirley High School Performing Art College
2008.09 - 2012.05
Skills
- Highly Organized
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Azure
- Communication Skills
- Complex Problem Solving
- CompTIA Security SY0-701
- Salesforce platform
Websites
Languages
English
Native
Urdu
Elementary
Arabic
Elementary
Personal Information
- Date of birth: 10/23/95
- Nationality: British
Hobbies
- Gym
- Swimming
- Bouldering
- Cooking
References
References available upon request.
Timeline
Service Desk Advisor / Customer Support Specialist
AXA
2023.06 - 2025.05
Customer Advisor
M&S (Marks and Spencer)
2021.12 - 2022.01
Customer Advisor
GLL/Better Gym
2018.12 - 2021.12
Biological Science -
Kingston University
2018.09 - 2022.04
Till operator & chef
Kokoro
2016.03 - 2018.10
Sales assistant
WHSmith
2014.09 - 2016.09
Public Services -
Shirley High 6th Form
2012.01 - 2014.01
GCSE - English, Maths, Science, Food Tech, IT, DOE (Bronze), RS, Work Related learning, French
Shirley High School Performing Art College
2008.09 - 2012.05