Summary
Overview
Work history
Education
Skills
Websites
Languages
Personal Information
Hobbies
References
Timeline
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Shahrukh Kewal

Shahrukh Kewal

Croydon,United Kingdom

Summary

Experienced professional with a focus on customer service and satisfaction. Capable of resolving issues promptly and fostering positive client relationships through strong communication and problem-solving skills. Committed to enhancing customer experiences by providing tailored support and maintaining high service standards.

Overview

11
11
years of professional experience
9
9
years of post-secondary education

Work history

Service Desk Advisor / Customer Support Specialist

AXA
Redhill
06.2023 - 05.2025
  • Handled a high volume of calls daily for faster issue resolution.
  • Improved customer satisfaction by promptly addressing queries and complaints.
  • Logged customer complaints accurately and expedited corrective actions effectively.
  • Enhanced brand loyalty, provided excellent service at all times.
  • Strengthened client relationships with clear communication and problem-solving skills.
  • Investigated customer issues to find an acceptable conclusion and prevent recurrence.
  • Secured company assets by implementing robust anti-fraud strategies.

Customer Advisor

M&S (Marks and Spencer)
Croydon
12.2021 - 01.2022
  • During my time at M&S, I quickly adapted to various roles. I gained experience in sales, stock management, and customer enquiries across different departments. This opportunity allowed me to enhance my teamwork skills, collaborate with diverse groups, and develop innovative ideas.
  • Oversaw maintenance activities for retail properties, following strict quality standards.

Customer Advisor

GLL/Better Gym
City of London
12.2018 - 12.2021
  • Managed large volumes of incoming calls for efficient customer service operations.
  • Delivered personalised service to each client, fostering trust and loyalty.
  • Set up sports facilities for various games and events.
  • Provided first aid assistance when required, ensuring prompt response in emergencies.
  • Supported colleagues during complex cases, promoting teamwork.

Till operator & chef

Kokoro
City of London
03.2016 - 10.2018
  • Coordinated prep work, streamlined the cooking process.
  • Provided exceptional customer service to promote the restaurant's reputation.
  • Handled cash, debit and credit card payments for smooth transactions.
  • Balanced cash drawer at the end of shifts, ensuring accuracy in accounts.

Sales assistant

WHSmith
City of London
09.2014 - 09.2016
  • Demonstrated strong attention to detail during cash handling tasks, ensuring accuracy at all times.
  • Adhered strictly to company policies regarding payment processing and security protocols.
  • Offered product recommendations based on customer needs and preferences.
  • Promoted loyalty schemes to customers, enhancing brand loyalty.
  • Dealt with returns, ensuring customer satisfaction.
  • Trained new staff members, enhancing team performance.
  • Trained new staff members; enhanced workforce competencies.

Education

Biological Science -

Kingston University
09.2018 - 04.2022

Public Services -

Shirley High 6th Form
01.2012 - 01.2014

GCSE - English, Maths, Science, Food Tech, IT, DOE (Bronze), RS, Work Related learning, French

Shirley High School Performing Art College
09.2008 - 05.2012

Skills

  • Highly Organized
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Azure
  • Communication Skills
  • Complex Problem Solving
  • CompTIA Security SY0-701
  • Salesforce platform

Websites

Languages

English
Native
Urdu
Elementary
Arabic
Elementary

Personal Information

  • Date of birth: 10/23/95
  • Nationality: British

Hobbies

  • Gym
  • Swimming
  • Bouldering
  • Cooking

References

References available upon request.

Timeline

Service Desk Advisor / Customer Support Specialist

AXA
06.2023 - 05.2025

Customer Advisor

M&S (Marks and Spencer)
12.2021 - 01.2022

Customer Advisor

GLL/Better Gym
12.2018 - 12.2021

Biological Science -

Kingston University
09.2018 - 04.2022

Till operator & chef

Kokoro
03.2016 - 10.2018

Sales assistant

WHSmith
09.2014 - 09.2016

Public Services -

Shirley High 6th Form
01.2012 - 01.2014

GCSE - English, Maths, Science, Food Tech, IT, DOE (Bronze), RS, Work Related learning, French

Shirley High School Performing Art College
09.2008 - 05.2012

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Shahrukh Kewal