Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Dylan Sharp

Wolverhampton

Summary

Hard-working professional with a strong focus on effective communication, confidentiality, and collaborative teamwork. Demonstrated expertise in complaint resolution, staff training, and conflict management, ensuring seamless operations and a positive workplace culture. Highly adaptable, with proven ability to manage multiple priorities, deliver accurate data entry, and implement solutions that drive organisational efficiency and continuous improvement with a strong drive to learn above all else.

Overview

3
3
years of professional experience

Work history

Consumer Telephone Interviewer

Iff Research
Remote Learning
11.2022 - 07.2024
  • Managed high volume of outbound calls efficiently without compromising quality of service.
  • Utilised time management skills proficiently to ensure all assigned tasks were completed within given deadlines.
  • Implemented a polite but assertive approach when dealing with uncooperative respondents, managing tricky situations effectively.
  • Verified accuracy of information gathered with careful cross-checking procedures.
  • Maintained strict confidentiality of sensitive information, ensuring privacy protection.

Bartender

Greene King PLC
Baginton, Warwickshire
07.2024 - 08.2025
  • Collaborated with team members to provide seamless service during busy periods.
  • Trained new staff members effectively, ensuring top-notch service standards were maintained.
  • Resolved customer complaints promptly to maintain good relationships.
  • Oversaw bar recordkeeping and stocktaking for organised and profitable operations.

Education

Bachelor of Arts - Politics

Coventry University
Coventry
09.2022 -

A-Levels & GCSE -

Stuart Bathurst Catholic High School of Performing Arts
Wednesbury, Sandwell
09.2020 - 08.2022

Skills

  • Confidentiality maintenance
  • Team collaboration
  • Staff training
  • Complaint resolution
  • Adaptability
  • Conflict resolution
  • Data entry proficiency
  • Multitasking

Affiliations

  • Online long form film review writing on Letterboxd
  • Creating online video essays on many topics including film, music and politics

Timeline

Bartender

Greene King PLC
07.2024 - 08.2025

Consumer Telephone Interviewer

Iff Research
11.2022 - 07.2024

Bachelor of Arts - Politics

Coventry University
09.2022 -

A-Levels & GCSE -

Stuart Bathurst Catholic High School of Performing Arts
09.2020 - 08.2022

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Dylan Sharp