Fraser McKinlay
Kilmarnock
Summary
Dynamic professional with a strong focus on leadership and development, adept at enhancing customer experience and building lasting relationships. Demonstrates exceptional problem-solving and decision-making skills, ensuring operational efficiency and compliance. Proficient in expectation management, proactive communication, and team motivation, with a proven track record of chairing staff meetings to drive organisational success. Committed to leveraging product or service knowledge to achieve strategic goals while maintaining high standards of organisational skills and time management.
Overview
4
4
years of professional experience
18
18
years of post-secondary education
Work history
Customer Consultant
Virgin Money
Glasgow, Royal Exchange Square Branch
2023.10 - 2026.06
- Recognised for delivering exceptional customer service and building strong customer relationships
- Proven track record of meeting and exceeding targets set
- Subject matter expert in policies and procedures
- Skilled at coaching, mentoring and upskilling colleagues to improve performance
- Handle Customer Escalations effectively to improve overall satisfaction
Virgin Money Host - Part Time
Virgin Money
Glasgow, Head Office Branch
2022.06 - 2023.10
- Provided high-quality service in dynamic environments.
- Assisted team in achieving performance targets and meeting goals.
- Enhanced communication and problem-solving capabilities.
- Maintained professional standards consistently.
- Collaborated effectively within team settings.
Education
National 5 - English, Mathematics, Physics, Chemistry, French, Geography, Physical Education
Kilmarnock Academy
2015.08 - 2021.06
Highers - English, Mathematics, Chemistry, Biology, Geography, Admin & IT, Physical Education
Kilmarnock Academy
2015.08 - 2021.06
Advanced Higher - Chemistry
Kilmarnock Academy
2015.08 - 2021.06
Skills
- Leadership and development
- Customer experience and relationship building
- Expectation management
- Problem solving and decision making
- Operational efficiency and compliance
- Organisational skills and time management
- Product or service knowledge
- Proactive communication
- Chairing staff meetings
- Team motivation
References
Available upon request.
Timeline
Customer Consultant
Virgin Money
2023.10 - 2026.06
Virgin Money Host - Part Time
Virgin Money
2022.06 - 2023.10
National 5 - English, Mathematics, Physics, Chemistry, French, Geography, Physical Education
Kilmarnock Academy
2015.08 - 2021.06
Highers - English, Mathematics, Chemistry, Biology, Geography, Admin & IT, Physical Education
Kilmarnock Academy
2015.08 - 2021.06
Advanced Higher - Chemistry
Kilmarnock Academy
2015.08 - 2021.06