Alice Melton
Annan,Dumfries and Galloway
Summary
Dedicated to delivering exceptional customer experiences and fostering positive relationships. Proficient in communication and problem-solving, ensuring customer satisfaction. Collaborative professional with a proven track record of fostering trust and strong relationships among colleagues. Recognised for providing reliable support and assistance to colleagues and back office support, enhancing overall team performance. Committed to creating a positive work environment that encourages open communication and teamwork. Eager to elevate branch performance by stepping into Deputy Manager position.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work history
Customer consultant
Virgin Money
Dumfries, Dumfries and Galloway
08.2014 - Current
- Cultivating robust connections with customers while addressing diverse queries and vulnerabilities, fostering enhanced customer satisfaction and experience.
- Coordinating with branch colleagues and company personnel to troubleshoot customer queries, strengthening networks.
- Contributing to onboarding of new colleagues.
- Processing inbound customer queries, providing information on queries, service or products.
- Adopting responsibilities to markedly improve customer experience and back office.
- Directing efforts towards achieving set targets, boosting overall team performance significantly.
- Managing multiple tasks simultaneously to improve efficiency in a demanding environment.
- Participating in regular training as well as personally keeping updated to maintain up-to-date knowledge on company products and policies.
- Adhering strictly to policies and procedures for continued company compliance.
- Embracing Virgin Money's Blueprint and committing to pursuing our purpose.
Sales assistant
Game LTD
Dumfries, Dumfries and Galloway
11.2011 - 08.2013
- Conducted daily inventory checks to manage stock levels accurately.
- Built strong relationships with regular customers for repeat business.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Assisted customers with product selection for optimal satisfaction.
- Trained new staff members, fostering a supportive working environment.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Managed till operations smoothly, reducing waiting time for customers.
- Updated product labelling and pricing to reflect discounts and offers.
- Daily cash reconciliation.
Education
SVQ Level 3 - Retail
SQA
Dumfries, Dumfries and Galloway 01.2013 - 08.2013
SVQ Level 3 - Retail
SQA
Dumfries, Dumfries and Galloway 01.2012 - 08.2012
Scottish Qualifications Certificate - School
Lockerbie Academy
01.2008 - 06.2009
Skills
- Conflict Resolution
- Resourcefulness
- Leadership skills
- Customer Service
- Knowledge of banking products
- Recruitment and training
- Branch operations
- Staff development
Timeline
Customer consultant
Virgin Money
08.2014 - Current
SVQ Level 3 - Retail
SQA
01.2013 - 08.2013
SVQ Level 3 - Retail
SQA
01.2012 - 08.2012
Sales assistant
Game LTD
11.2011 - 08.2013
Scottish Qualifications Certificate - School
Lockerbie Academy
01.2008 - 06.2009
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