FRANCINE MABONZO

• Improved physical and mental wellbeing of service users through patient-centred care planning.
• Worked closely with activity coordinators to communicate changing patient needs, optimising continued care and support.
• Administered oral medication as required in line with stringent drug control regulations.
• Tailored care and support to individual needs for bespoke, personalised service.
• Built strong patient relationships through compassionate care and friendly rapport building.
• Followed strict safeguarding regulations to ensure safe, secure handling of service users.
• Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability.
• Ensured ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.

Helped service users to continuously achieve their personal goals and aspirations.

• Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.

• Upheld exceptional hygiene levels, maintaining spotlessly clean salon environments for optimised customer comfort.
• Performed pedicures and manicures, meeting daily appointment targets.
• Provided faultless service throughout beauty treatments for optimum levels of customer satisfaction.
• Maintained thorough knowledge of treatment procedures and products to offer customers expert service.
• Built and nurtured loyal customer relationships, promoting referrals to increase salon customer bases.
• Designed long-term personalised care plans for clients with varying beauty and aesthetic needs.

Advised clients on particular products and treatments based on customer preferences, skin types and current offers.

• Answered clients' queries and requests by phone and email.
• Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
• Sterilised and maintained beauty tools and technologies to increase equipment lifespan and cut supply costs.
• Attended training to deliver range of professional treatments offered by salon.

• Maintained advanced beauty industry knowledge to apply trends and techniques to in-store customer experiences.
• Provided customers with tailored skincare advice according to their issues and goals, offering detailed product advice to secure sales.
• Employed creative visual merchandising techniques to generate traffic in-store, promoting products and brands according to requirements.
• Enhanced treatments with aromatherapy techniques.
• Demonstrated make-up applications tailored to client needs.
• Completed facials to boost client health and wellbeing.
• Massaged clients to release stress and target deep tissue.
• Maintained thorough knowledge of treatment procedures and products to offer customers expert service.
• Offered reflexology to minimise pain and encourage balance.
• Upheld exceptional hygiene levels, maintaining spotlessly clean salon environments for optimised customer comfort.
• Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.

• Performed pedicures and manicures, meeting daily appointment targets.
• Provided faultless service throughout beauty treatments for optimum levels of customer satisfaction.
• Handled or escalated client complaints in line with brand guidelines.
• Lifted and tinted eyelashes, consistently exceeding customers' expectations.
• Answered clients' queries and requests by phone and email.
• Input bookings into computer system at reception.
• Sterilised and maintained beauty tools and technologies to increase equipment lifespan and cut supply costs.
• Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.