Kai Humphrey
Cardiff,Rhondda Cynon Taf
Summary
I am high-energetic student eager to learn and contribute empathy and companionship through understanding to client relationships. Caring and communicative with excellent problem-solving and conflict-resolution skills. I also deliver maximum or to the best possible safety and wellbeing measures/duties at all times according to the relevant guidelines and policies outlined in the field required.
Overview
7
7
years of professional experience
Work History
Support Care Worker
Randstand
Lochgilphead , Argyll and Bute
2023.05 - Current
- Improved physical and mental wellbeing of service users through patient-centred care planning.
- Worked closely with activity coordinators to communicate changing patient needs, optimising continued care and support.
- Followed strict safeguarding regulations to ensure safe, secure handling of service users.
- Administered oral medication as required in line with stringent drug control regulations.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Collaborated with clients to clean house and prepare meals with person-centred care approach.
- Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability.
Cashier/ Salesperson
Sunoco/ Exxon/ Texaco/ Jetpep
Pittsburgh , Allegheny County
2016.05 - 2018.12
- Expanded client bases by offering exceptional customer service and telecommunication skills.
- Guaranteed customer satisfaction, offering various options to suit customer needs and aspirations.
- Responded to sales and quotation enquiries accurately and efficiently to achieve established sales metrics.
- Improved sales potential, developing and updating product knowledge through [Frequency] training.
- Managed customer feedback, using objection handling skills to resolve issues to mutually satisfying conclusions.
- Coached and mentored 3 to 5 new hires to consistently exceed monthly sales quota by up to 70%.
Education
Bachelor of Science - Criminology, Criminal Justice and Sociology
University of South Wales
Pontypridd 10/2019 - 07/2022
Bachelor of Science - Criminology
La Roche University
Pittsburgh 01/2016 - 12/2018
Skills
- Compassionate care
- Exceptional communicator
- Self-motivated
- Motivational leadership
- Risk assessments
- Safeguarding knowledge
- Schedule management
- Community integration
- Activities of Daily Living
- Conflict management
- Service needs assessment
- Team building
- Problem-solving
- Time management
- Leadership
Languages
Swahili
Native
A1
English
Master or proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Support Care Worker
Randstand
2023.05 - Current
Cashier/ Salesperson
Sunoco/ Exxon/ Texaco/ Jetpep
2016.05 - 2018.12
Bachelor of Science - Criminology, Criminal Justice and Sociology
University of South Wales
10/2019 - 07/2022
Bachelor of Science - Criminology
La Roche University
01/2016 - 12/2018
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