Francesca Wyatt
Calne,Wiltshire
Summary
Creative and innovative professional with strong administrative background. Proactive and resourceful team player, committed to improving efficiency and productivity of administrative team. Experienced in training and mentoring administrative staff in variety of common tasks and projects.
Overview
7
7
years of professional experience
Work history
Administrator
Alltrust Services Limited
Salisbury, Wiltshire
2023.07 - 2026.03
- Training new staff within my team and supervising work to ensure it is being carried out correctly and effectively.
- Providing information by answering client questions and queries via email and telephone.
- Using Microsoft Excel and internal company systems to input important information into client accounts.
- Processing and chasing client valuations, escalating them to the Team Leader where applicable.
- Carrying out day-to-day admin duties such as filing, copying and scanning.
- Working under pressure and time management skills.
- Working well within a team and taking responsibility for my part within that team.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
Administrative Assistant
Riverview Portfolio Ltd
Calne, Wiltshire
2021.05 - 2023.07
- Acting as the first point of contact for clients via email and over the phone.
- Welcoming clients into the building and showing them to meetings.
- Managing the diary for one of the Company Directors.
- Directing clients to the appropriate department via telephone and email.
- Handling client confidential information correctly.
- Managing incoming and outgoing mail.
Care Assistant
Goatacre Manor Care Centre
Goatacre, Wiltshire
2020.05 - 2021.05
- General care duties for the elderly
- Knowledge of and adherence to strict health & safety protocols
- Sensitivity to patient’s needs, and professionalism in dealing with difficult and personal situations
- Medicine training
- Working towards an NVQ in Health & Social Care
Customer Service Advisor
The Co-Operative Food
Calne, Wiltshire
2019.05 - 2020.05
- Giving exemplary customer service even when faced with sometimes difficult situations
- Working under pressure and managing multiple responsibilities at once
- Team-focussed attitude to work
- Cash management & cashing up responsibilities
Spa Receptionist & Administrator
Bowood Hotel Spa & Golf Resort
Derry Hill, Wiltshire
2018.11 - 2019.07
- Sole management of the spa telephone lines, both inbound and outbound
- Liaising with members and customers via email, phone and face to face
- Providing a luxury, bespoke customer experience by way of excellent service and impeccable manner
- Management of the spa system database using Microsoft Suite
- Taking bookings, arranging therapist’s diaries, creating timetables
- Ensuring the days ran smoothly on the part of both therapists and customers by overseeing the strict schedule
- Working under pressure and time management skills
- Assisting the therapists by fulfilling any additional jobs they needed doing
- Working well within a team and taking responsibility for my part within that team
Education
A-Levels - Photography, ICT, Travel & Tourism
The John Bentley School & Sixth Form
Calne 9 2017 - 7 2019
GCSEs -
Sheldon School
Chippenham 9 2012 - 7 2017
Skills
- Microsoft office suite proficiency
- Attention to Detail
- Telephone etiquette
- Organisation and prioritisation
- Written and verbal communication
- Confidentiality maintenance
References
References available on request.
Hobbies & Interests
In my spare time I am a keen photographer and I run an Instagram page where I showcase my work. I love having a creative outlet as a hobby, and at my current job as a care assistant I bond with the residents by getting them to show me their photos from over the years. I think it’s incredibly valuable to get to know our older generations as people, and I think that working in care has made me an all-round more understanding, patient and curious person. I also like to spend time with my family and we have a very close relationship. We love dog walking and family quiz night together. Overall I’d say my main interest is other people: I love socialising and I thrive best both professionally and personally in environments where I can be close to others.
Timeline
Administrator
Alltrust Services Limited
2023.07 - 2026.03
Administrative Assistant
Riverview Portfolio Ltd
2021.05 - 2023.07
Care Assistant
Goatacre Manor Care Centre
2020.05 - 2021.05
Customer Service Advisor
The Co-Operative Food
2019.05 - 2020.05
Spa Receptionist & Administrator
Bowood Hotel Spa & Golf Resort
2018.11 - 2019.07
A-Levels - Photography, ICT, Travel & Tourism
The John Bentley School & Sixth Form
9 2017 - 7 2019
GCSEs -
Sheldon School
9 2012 - 7 2017