Francesca Roberti
London,UK
Summary
Dedicated professional with expertise in person-centred care and emotional support, complemented by excellent communication and active listening skills. Proficient in mental health awareness and safeguarding, crisis awareness, and de-escalation support, ensuring calm under pressure. Demonstrates strong teamwork and multidisciplinary collaboration abilities, alongside effective time management and organisational skills. Bilingual in English and Italian, with proven leadership capabilities and a commitment to problem-solving. Aspires to leverage these competencies towards advancing career goals within the healthcare sector.
Overview
16
16
years of professional experience
Work history
Mental Health Placement
Mental Health Hospital
Archway, UK
2026.01 - Current
- Supported patients with a range of mental health conditions in an inpatient setting
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Supported the team by demonstrating respect and willingness to help
- Assisted with daily care, promoting dignity, independence, and wellbeing
- Built therapeutic relationships through active listening and empathy
- Observed and supported de-escalation techniques
- Worked within a multidisciplinary team
- Carried out day-to-day duties accurately and efficiently.
- Educated families on mental illness management strategies promoting home-based care.
Self-Employed
Reiki Practitioner
2020.08 - 2025.09
- - Provided holistic wellbeing sessions
- - Built strong client relationships
- - Managed bookings, payments, and records
- Delivered reiki sessions, promoting deep relaxation and healing.
- Implemented reiki healing techniques to promote tranquillity.
- Provided reiki sessions for enhanced emotional balance and stress reduction.
- Improved energy flow through administering Reiki treatments.
Duty Manager
YHA (Youth Hostels Association)
London, UK
2014.01 - 2020.04
- Managed daily operations of a busy hostel
- Supervised staff and handled customer queries
- Responsible for safety and emergency procedures
- Demonstrated leadership and decision-making
- Oversaw stock checks and reordering, ensuring product availability at all times.
- Supported marketing campaigns, increasing brand visibility within the local community.
- Managed front-of-house operations to maintain a high level of service.
- Drafted detailed reports on daily operations, aiding senior management in decision-making process.
- Handled complaints professionally, leading to improved customer retention rates.
- Handled cash transactions accurately for financial integrity.
Hotel Supervisor
Millenium Hotel Knightbridge
London, UK
2010.08 - 2014.01
- - Supervised team members
- - Ensured high standards of customer service
- - Assisted in training and shift coordination
- Improved guest satisfaction by implementing new concierge services.
- Managed hotel restaurant operations, elevated dining experience.
- Maintained compliance with health and safety regulations within the premises.
- Investigated negative reviews and took corrective action enhancing future guest experiences.
- Responded promptly to customer complaints ensuring swift resolution and customer retention.
- Prioritised guests' needs, elevated overall satisfaction levels.
- Ensured pristine room conditions to enhance guest comfort.
Education
BSc (Hons) - Mental Health Nursing
BSc (Hons) - Criminology and Criminal Justice
University of East London
1 2020 - 1 2021
Skills
- Person-centred care & emotional support
- Excellent communication & active listening
- Mental health awareness & safeguarding
- Crisis awareness & de-escalation support
- Teamwork & multidisciplinary collaboration
- Time management & organisation
- Leadership & responsibility
- Bilingual: English & Italian
- Problem-solving
- Communication skills
- Calm under pressure
References
Available upon request
Additional information
- - Enhanced DBS
- - Full UK Driving Licence
- - Right to work in the UK
- - Flexible availability
References
References available upon request.
Timeline
Mental Health Placement
Mental Health Hospital
2026.01 - Current
Self-Employed
Reiki Practitioner
2020.08 - 2025.09
Duty Manager
YHA (Youth Hostels Association)
2014.01 - 2020.04
Hotel Supervisor
Millenium Hotel Knightbridge
2010.08 - 2014.01
BSc (Hons) - Criminology and Criminal Justice
University of East London
1 2020 - 1 2021