FRANCESCA MIRTO
London
Summary
Motivated professional experienced in customer-facing and administrative roles. Fostered positive client relationships by utilising exceptional interpersonal skills and facilitating effective communication between engineers, contractors, and clients to resolve facilities issues. Enhanced team productivity and operational efficiency through strong organisational abilities and multitasking capabilities.
Overview
8
8
years of professional experience
Work History
Front-of-House Receptionist
Proception (Permanent at 90 Whitfield Street)
London
12.2025 - Current
- Welcoming visitors and managing guest check-ins, ensuring a professional and positive first impression.
- Oversaw front-of-house and back-of-house operations, ensuring consistent delivery of high standards in customer service.
- Coordinated telephone and email communications with tenants, visitors, and external contacts to ensure timely and effective information flow.
- Acting as a key point of contact between tenants and site engineers - supporting building facilities operations and reporting maintenance concerns promptly, while keeping all reports up to date on the Derwent Helpdesk.
- Compiled and updated end-of-month reports and administrative records for accurate tracking and reporting.
Administrative Assistant
Entertainment Talent Agency
London
09.2024 - 09.2025
- Diary and calendar management, scheduling, and meeting rooms set up.
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Communicated with clients via email and telephone to maintain satisfaction and engagement.
- Assisted with general office and administrative tasks to support team effectiveness.
- Organised incoming and outgoing post, deliveries, and orders to ensure timely processing.
- Distributed self-tape requests to meet production deadlines.
Telemarketing Agent
RSVP Media
Bedford / London
08.2020 - 01.2024
- Managed high volumes of inbound and outbound customer calls, ensuring customer satisfaction and effective communication.
- Delivered exceptional customer service across multiple campaigns and sectors, contributing to positive customer experiences.
- Promoted products and services, consistently meeting campaign objectives and targets through tailored sales approaches.
- Built rapport with customers and identified their needs through effective questioning and listening skills.
- Adapted sales strategy based on personal profiles and customer needs.
- Followed company scripts to cover key points and overcome objections.
- Maintained accurate records and updated customer information on internal systems.
- Participated in training sessions to stay abreast of new products and services, enabling effective customer support.
Receptionist and Leisure Attendant
Y Spa at Wyboston Lakes Resort
Bedfordshire
04.2018 - 08.2020
- Managed reception duties, including bookings, enquiries, check-ins, and payments to ensure smooth operations.
- Welcomed and assisted guests to create positive first impressions and enhance guest experience.
- Handled customer queries and resolved issues to maintain satisfaction and loyalty.
- Worked collaboratively with colleagues across departments to meet guest needs.
- Ensured spa and leisure facilities were clean, safe, and maintained to a high standard.
Education
BACHELOR OF ARTS - DRAMA & THEATRE STUDIES
University of West London
London07-2024
A LEVELS - Performing Arts Studies & English
Mark Rutherford School
Bedford2016
GCSE'S -
Mark Rutherford School
Bedford2014
Timeline
Front-of-House Receptionist
Proception (Permanent at 90 Whitfield Street)
12.2025 - Current
Administrative Assistant
Entertainment Talent Agency
09.2024 - 09.2025
Telemarketing Agent
RSVP Media
08.2020 - 01.2024
Receptionist and Leisure Attendant
Y Spa at Wyboston Lakes Resort
04.2018 - 08.2020
BACHELOR OF ARTS - DRAMA & THEATRE STUDIES
University of West London
A LEVELS - Performing Arts Studies & English
Mark Rutherford School
GCSE'S -
Mark Rutherford School