Paula Taylor

I am a qualified Level 2 Gym Instructor, Level 3 Personal Trainer and Level 3 Pilates Instructor.

I have a number of clients on board, whom I train either as a face to face in the gym environment or hybrid where they have online plans and report back to me on a weekly basis.

I teach Pilates 4 hours a week, Mondays and Tuesday evenings at 5:30pm for 60 minutes sessions and a Thursday I hold a double session at 530pm and 630pm.

The class hold a maximum of 8 people and classes are now full with returning clients.

All exercises are developed with different levels of working which help to push people whom are advanced in their fitness levels.

• Improved client wellness by creating and implementing personalised training plans.
• Identified fitness goals for enhanced workout effectiveness.
• Increased client motivation with consistent feedback and encouragement.
• Developed customised nutritional plans to promote healthy eating habits.
• Instructed clients on proper exercise techniques, ensuring safety and preventing injury.
• Conducted thorough fitness assessments for tailored programme development.
• Maintained a positive training environment, helping clients stay focused and committed.
• Promoted healthier lifestyle choices with the provision of educational materials about nutrition and fitness.
• Facilitated successful weight loss journeys through balanced diet advice and regular physical activity routines.
• Established trustful relationships with clients to improve their commitment toward achieving health goals.
• Implemented stress management techniques into workout routines to enhance overall wellbeing.
• Adjusted exercise regimes according to individual's health changes or improvements over time.
• Created engaging group sessions incorporating a variety of fitness styles.
• Promoted physical endurance through high-intensity interval training workouts.
• Designed low-impact exercises for older adults seeking improved mobility.
• Trained clients to practise proper form, posture and technique.
• Developed nutrition plans to complement exercise.
• Consulted with clients to define goals and fitness capacity.
• Built clients confidence and ability through unrelenting motivation and dedication.
• Assessed client needs and current fitness levels to devise tailored strength and weight loss plans.
• Grew customer base through referrals based on customer satisfaction and results.
• Taught clients how to properly operate exercise equipment.
• Encouraged and motivated clients during training sessions to maximise strength.
• Managed diary to maximise client bookings.
• Utilised social media platforms to share fitness tips, showcase success stories and promote services.
• Communicated and enforced safety procedures.
• Planned fun exercise classes for varying ages, abilities and fitness levels.

I am the only Registered Pharmacy Technician working in my current practice without the support of a Pharmacist.

I manage approximately 250 prescription requests a day, these come from patients / healthcare professionals via email, online, telephone.

Approximately 50 clinical letters that have arrived from secondary care, these documenting in patients records, clinical records amending, medication prescribing and counselling.

I am responsible for pathology bloods to review and prescribe for with the GP for support (Qrisk, Lipids, Ferritin, B12, Folate, HBA1C).

Twice a week I hold open clinics, patients are invited to come along to see me to discuss any medication query they may have. It could be that the patient is struggling with their regime, struggling to tolerate their medication, medication education / shortage / compliance.

Other patients that are invited to come to my clinic are those that have attended their long term condition reviews and are in need of further treatment or discussions.

My specialist area is that of patient education around cholesterol, nutrition, lifestyle changes and exercise. I discuss patients with a higher risk of developing Cardiovascular Heart Disease. A joint decision is made on the clinical appropriateness of adding in cholesterol medication 'Statins'.

• Enhanced patient care by providing expert information and advice on prescription medication.
• Completed detailed pharmaceutical research to ensure up-to-date knowledge of new medications.
• Provided comprehensive consultations with patients for improved understanding of their medication regimes.
• Collaborated with healthcare professionals to provide optimal patient care.
• Improved medication safety for patients through comprehensive drug reviews and interventions.
• Established strong relationships with patients fostering trust and loyalty.
• Managed medication shortages for patients, making sure patients do not go without.
• Assisted in training junior staff members, contributing to an efficient work environment.
• Minimised errors in prescription handling through meticulous attention to detail.
• Improved patient satisfaction with thorough advice on over-the-counter treatments.
• Optimised workflow processes to enhance productivity within the team.
• Liaised closely with GPs and other healthcare providers, ensuring seamless patient care coordination.
• Undertook regular continuing professional development activities to maintain high professional standards.
• Kept accurate records of all dispensed items, adhering strictly to legal requirements.
• Administered Covid vaccinations during the pandemic
• Checked dosages carefully prior to dispensing prescriptions; ensured patient safety.
• Advised patients on potential side effects or interactions with other drugs; increased awareness.
• Participated in public health campaigns within the local community; promoted healthy lifestyle choices.
• Handled complaints tactfully and efficiently; maintained customer satisfaction levels.
• Educated patients on optimal dosage, methods of administration and drug compatibility
• Established clear and effective customer service policies to increase satisfaction and pharmacy loyalty.
• Maintained accurate and detailed records of all medications processed through pharmacy.
• Advised patients on pharmaceutical products and potential side effects for medications.
• Applied therapeutics knowledge and skills, enabling patients to receive safe and effective medication.
• Provided patients with pamphlets and verbal instructions about taking, handling and storing medications.
• Informed patients of best methods for managing chronic conditions and most appropriate ways for taking prescriptions.
• Adhered to strict data confidentiality practices to safeguard patient information.
• Utilised expert knowledge to clinically assess and treat patients in collaboration with multidisciplinary team.
• Conducted continual reviews through audit, observations and risk assessments.
• Interpreted and managed data in line with standard operating procedures and NICE guidelines.
• Educated patients about correct medication dosage and storage.
• Provided knowledgeable clinical advice to relieve and improve patients' everyday conditions.
• Trained and mentored high-performing pharmacy support technicians.
• Managed protocol services to ensure compliance with international guidelines.

This is a very business practice with over 36K registered patients.

The pharmacy team had a daily task list of anything up to 500 per day, 150-200 clinical letters that needed medication prescribing according to the specifics of the consultant.

• Enhanced patient care by providing expert advice on prescription medications.
• Improved medication safety for patients through comprehensive drug reviews and interventions.
• Raised efficiency of the pharmacy department by developing effective pharmaceutical procedures.
• Fostered strong relationships with healthcare providers, contributing to cohesive team functioning.
• Provided high level clinical support to multidisciplinary teams, improving overall patient care.
• Developed customised patient medication plans to optimise health outcomes.
• Conducted insightful patient consultations, enhancing understanding of prescribed treatments.
• Educated patients and families about potential side effects of drugs, aiding informed decision-making.
• Communicated complex medical information effectively to patients, promoting improved adherence to therapy protocols.
• Led staff training sessions for improved knowledge and skills in pharmacology.
• Engaged in continuous professional development activities, staying updated on latest advancements in pharmacology.
• Assessed potential risks associated with polypharmacy in elderly patients; implemented necessary precautions.
• Coordinated closely with physicians on dosing adjustments for renal-impaired patients; enhanced treatment efficacy.
• Responded promptly to medicine related queries from both healthcare professionals and patients; fostered trust and confidence.
• Collaborated with other healthcare professionals on discharge planning; ensured smooth transition of care.
• Reviewed patient records to compare current and past medicine intake and history.
• Provided instructions and requirements to patients regarding medications.
• Provided patient consultation to address queries and concerns.
• Evaluated condition and health problems to verify medications prescribed met patient needs.
• Educated patients to maintain exercise and diet to support health lifestyle.
• Recorded medication plans and patient progress to maintain accurate information.
• Monitored patient status to assess risks and adverse side-effects.
• Informed patients regarding medicine ingredients and dosages to gauge allergic symptoms.
• Informed patients regarding preventative measures and procedures to maintain healthy habits.
• Empowered team to deliver optimal clinical outcomes for patients.
• Generated and updated policies and processes related to prescribing and prescription process.
• Referred patients to designated doctors and health professionals to meet health and wellness.
• Analysed and reduced costs by recommending generic medicines to patients.
• Closely monitored and responded to MHRA alerts.
• Provided knowledgeable clinical advice to relieve and improve patients' everyday conditions.
• Reviewed physician orders to assess prescription accuracy and safety.
• Assessed patients' medical histories to check medication suitability.
• Educated patients about correct medication dosage and storage.
• Advised patients on drug incompatibility and contraindications, minimising likelihood of ill effects.
• Labelled medication with dose and administration guidance.
• Trained and mentored high-performing pharmacy support technicians.

Managing (weekly) 10 local GP practices, alongside the management of my own team, working alongside the local Clinical Commissioning Group (CCG) to deliver patient safety and care to the residents of Hull & East Riding.

• Achieved risk reduction by implementing effective audit strategies.
• Enhanced patient care by providing expert advice on prescription medications.
• Improved medication safety for patients through comprehensive drug reviews and interventions.
• Raised efficiency of the pharmacy department by developing effective pharmaceutical procedures.
• Managed detailed audits to ensure regulatory compliance.
• Ensured high-quality financial reports with thorough data analysis.
• Streamlined audit processes, improved operational efficiency.
• Developed innovative auditing techniques for better results.
• Facilitated training sessions to GP receptionists and other healthcare providers to enhance team skills.
• Conducted regular financial assessments with precision and accuracy according to the local CCG
• Communicated audit findings effectively, promoted understanding amongst stakeholders.
• Maintained up-to-date knowledge of industry practices, ensured best service delivery.
• Prepared concise audit reports, facilitated informed decision making in the company's management board meetings.
• Executed risk-based audits which resulted in increased business performance visibility.
• Interpreted and analysed data, provided valuable insights into the company's financial health of prescribing data
• Fostered strong relationships with healthcare providers, contributing to cohesive team functioning.
• Provided high level clinical support to multidisciplinary teams, improving overall patient care.
• Ensured accurate prescription processing, reducing incidence of medication errors.
• Developed customised patient medication plans to optimise health outcomes.
• Conducted insightful patient consultations, enhancing understanding of prescribed treatments.
• Educated patients and families about potential side effects of drugs, aiding informed decision-making.
• Led staff training sessions for improved knowledge and skills in pharmacology.
• Implemented innovative strategies for more efficient drug distribution processes within the hospital setting.
• Managed inventory of controlled substances strictly adhering to regulations, ensuring legal compliance at all times. / Destruction of Controlled Drugs.
• Engaged in continuous professional development activities, staying updated on latest advancements in pharmacology.
• Assessed potential risks associated with polypharmacy in elderly patients; implemented necessary precautions.
• Coordinated closely with physicians on dosing adjustments for renal-impaired patients; enhanced treatment efficacy.
• Responded promptly to medicine related queries from both healthcare professionals and patients; fostered trust and confidence.
• Collaborated with other healthcare professionals on discharge planning; ensured smooth transition of care.
• Reviewed patient records to compare current and past medicine intake and history.
• Provided instructions and requirements to patients regarding medications.
• Provided patient consultation to address queries and concerns.
• Evaluated condition and health problems to verify medications prescribed met patient needs.
• Educated patients to maintain exercise and diet to support health lifestyle.
• Recorded medication plans and patient progress to maintain accurate information.
• Provided information regarding contradicting medicines to avoid during current condition.
• Monitored patient status to assess risks and adverse side-effects.
• Informed patients regarding medicine ingredients and dosages to gauge allergic symptoms.
• Identified untreated health issues to determine appropriate medication therapy.
• Empowered team to deliver optimal clinical outcomes for patients.
• Generated and updated policies and processes related to prescribing and prescription process.
• Designed clinical pharmacy programs to comply with policies and regulations.
• Referred patients to designated doctors and health professionals to meet health and wellness.
• Analysed and reduced costs by recommending generic medicines to patients.
• Closely monitored and responded to MHRA alerts.
• Maintained clear audit trails in line with NICE guidelines policies and procedures.
• Provided knowledgeable clinical advice to relieve and improve patients' everyday conditions.
• Kept up-to-date prescription records for reliable reference.
• Improved organisation and supply management policies for pharmacy medicines and materials.
• Trained and mentored high-performing pharmacy support technicians.

I worked for Nuffield for over 10 years and can honestly say I loved this role. The reason for leaving was the commuting between Leeds / York and Hull 3-5 days a week.

I was responsible for the day to day running of the pharmacy and would refer to the RMO (in house GP) whenever I needed clinical support.

On average there would be a daily intake of 25 patients whom would be booked in for surgery. I would complete a medication reconciliation upon arrival and prior to surgery and return to counsel them prior to leaving regarding their discharge medication.

• Achieved improved patient understanding by accurately explaining prescription details and potential side effects.
• Provided exceptional customer service for increased client satisfaction.
• Ensured safe medication distribution with meticulous attention to detail.
• Organised inventory for effective stock management.
• Prepared prescriptions to ensure prompt customer service.
• Assisted pharmacists, enhancing efficiency in the pharmacy.
• Managed supplier relationships to secure timely delivery of medications.
• Dispensed medicines under supervision, ensuring adherence to legal and safety guidelines.
• Enhanced team collaboration by communicating effectively with colleagues and supervisors.
• Maintained clean work environment, promoting health and safety regulations compliance.
• Dealt with prescription queries, improving patient care quality.
• Completed administrative tasks diligently, increasing overall productivity in the pharmacy.
• Updated patient records meticulously, safeguarding against errors or misinformation.
• Liaised with healthcare providers for seamless coordination of prescriptions.
• Verified accuracy of prescriptions before dispensing, guaranteeing patient safety.
• Processed insurance claims for smooth transactions.
• Maintained knowledge of current pharmaceutical advancements through ongoing professional development.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Minimised wastage by tracking stock dates.
• Monitored inventory and purchased orders to maintain consistent stock.
• Processed repeat prescription requests for large patient base.
• Communicated with prescribers to verify medication dosages, repeat prescription authorisation and patient information.
• Maintained continued safe supply of medication in line with best practices.
• Counted pills, labeled bottles and compounded medications before dispensing prescriptions.
• Followed legal and professional standards, maintaining best possible compliance with applicable regulations.
• Priced medications, prepared billing information and facilitated transactions for non-prescription medicines.
• Counted, measured and compounded medications following standard procedures.
• Stored and rotated stock while upholding pharmacy policies.
• Offered best-possible medical advice to customers to improve health conditions.
• Analysed patient data to accurately forecast stock requirements.
• Reviewed and verified customer information and insurance provider information.
• Checked patient declaration signatures to maintain compliant records.
• Collected co-payments or full payments from customers.
• Endorsed high-volume prescription forms.
• Restocked automated medication dispensing equipment.
• Maintained patient confidentiality while handling sensitive medical information.
• Answered questions and offered advice to inform patients regarding prescription orders.
• Priced and labelled medications with high accuracy.
• Implemented quality control measures to uphold pharmacy standards and compliance.
• Oversaw inventory to achieve consistent supply levels.
• Facilitated prescription transfer processes for patient convenience.
• Provided bespoke service to patients, accurately meeting healthcare needs and promoting loyalty.
• Conducted medication reviews to ensure patient safety and adherence.
• Dispensed medication accurately against customer prescriptions.
• Educated patients in monitoring and maintaining good health.
• Cleaned equipment and containers between use to avoid cross-contamination.
• Consulted patients on current conditions and provided treatment advice.
• Printed prescription labels with accurate patient, contents and dosage advice.
• Kept accurate counts of medications, chemicals and supplies and updated records.
• Instructed on correct use of prescribed medications and warned of potential interactions or contraindications.
• Monitored and ordered pharmacy supplies to meet customer demand.
• Maintained detailed patient records with lists of medications and key personal details.

• Achieved improved patient understanding by accurately explaining prescription details and potential side effects.
• Provided exceptional customer service for increased client satisfaction.
• Ensured safe medication distribution with meticulous attention to detail.
• Organised inventory for effective stock management.
• Prepared prescriptions to ensure prompt customer service.
• Assisted pharmacists, enhancing efficiency in the pharmacy.
• Managed supplier relationships to secure timely delivery of medications.
• Dispensed medicines under supervision, ensuring adherence to legal and safety guidelines.
• Enhanced team collaboration by communicating effectively with colleagues and supervisors.
• Maintained clean work environment, promoting health and safety regulations compliance.
• Provided healthcare advice for minor ailments and conditions.
• Dealt with prescription queries, improving patient care quality.
• Completed administrative tasks diligently, increasing overall productivity in the pharmacy.
• Updated patient records meticulously, safeguarding against errors or misinformation.
• Liaised with healthcare providers for seamless coordination of prescriptions.
• Verified accuracy of prescriptions before dispensing, guaranteeing patient safety.
• Conducted over-the-counter sales, providing customers with necessary products quickly.
• Maintained knowledge of current pharmaceutical advancements through ongoing professional development.
• Managed cash register efficiently during busy periods ensuring swift customer service.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Maintained proper drug storage procedures, registries and records for controlled drugs.
• Minimised wastage by tracking stock dates.
• Monitored inventory and purchased orders to maintain consistent stock.
• Processed repeat prescription requests for large patient base.
• Communicated with prescribers to verify medication dosages, repeat prescription authorisation and patient information.
• Maintained continued safe supply of medication in line with best practices.
• Counted pills, labeled bottles and compounded medications before dispensing prescriptions.
• Followed legal and professional standards, maintaining best possible compliance with applicable regulations.
• Priced medications, prepared billing information and facilitated transactions for non-prescription medicines.
• Counted, measured and compounded medications following standard procedures.
• Stored and rotated stock while upholding pharmacy policies.
• Offered best-possible medical advice to customers to improve health conditions.
• Clarified unclear dosage instructions with authorising doctors.
• Engaged with GPs and local practices to drive service provisions.
• Checked patient declaration signatures to maintain compliant records.
• Collected co-payments or full payments from customers.
• Endorsed high-volume prescription forms.
• Maintained patient confidentiality while handling sensitive medical information.
• Answered questions and offered advice to inform patients regarding prescription orders.
• Implemented quality control measures to uphold pharmacy standards and compliance.
• Facilitated prescription transfer processes for patient convenience.