Francesca Aversa
Finsbury Park,United Kingdom
Summary
A versatile professional with a rich and diverse background, having successfully navigated various industries, including hospitality, retail, customer service, office administration, and marketing. My career journey has been marked by adaptability and a continuous quest for growth and excellence. My ability to adapt and excel in different fields is a testament to my versatility and commitment to professional growth. I take pride in my exceptional problem-solving skills, which have enabled me to overcome challenges and find innovative solutions in every role I've undertaken. Furthermore, my strong communication skills have been instrumental in building rapport with colleagues and clients alike, fostering collaboration, and achieving mutual goals. With a passion for growth and a dedication to delivering exceptional results, I am ready to embrace new challenges and make a meaningful impact wherever my professional journey takes me.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
University of Warwick - Warwick Business School
London
2023.09 - Current
- Directing visitors appropriately, ensuring they reach their intended destination within the facility
- Upholding security protocols by diligently following established procedures, monitoring the visitor logbook, and issuing visitor badges to enhance safety within the premises
- Handling outgoing mail, including drafting correspondence and ensuring the secure packaging of parcels
- Monitoring and managing office supplies, proactively placing orders when necessary to ensure uninterrupted operations
- Page 1 of 3 -Utilizing a diverse range of software tools, including Microsoft Word
- Outlook, PowerPoint, Excel, and MVC (My Vertical City), to facilitate effective communication and office operations.
Digital Marketing Intern
Futurservice
Rome, Latium
2023.04 - 2023.08
- Implementing industry best practices for social media marketing across different platforms
- Crafting and scheduling engaging content that resonates with our target audience to enhance brand visibility and engagement
- Employing strategies to enhance the performance of our business website, with the primary goal of increasing online traffic and engagement
- This includes optimizing content, improving user experience, and monitoring web analytics
- Leveraging my creative skills to design and structure content for social media posts and website updates, making them visually appealing and impactful
- I utilize design tools and techniques to captivate our audience
- Using design software like Canva to create visually appealing logos that represent our brand effectively and leave a lasting impression.
Food and Beverage Manager
The Prince of Greenwich
London
2022.01 - 2022.08
- Hiring, training, and supervising restaurant staff, including servers, cooks, and other support personnel
- Managing staff schedules and optimizing workforce distribution to ensure that our restaurant operates efficiently, providing a delightful dining experience for our guests while minimizing operational costs
- Ensuring that guests receive exceptional service by maintaining a welcoming and customer-focused atmosphere
- Overseeing day-to-day restaurant operations, including opening and closing procedures
- Developing and implementing marketing strategies to attract customers and increase revenue
- Maintaining detailed records related to financial transactions, inventory, staff performance, and customer feedback.
Food and Beverage Manager
The Green Cafe
London
2019.03 - 2019.12
- The Rubens at the Palace - part of the Red Carnation Hotel
Head Waiter
ELISABETTA FRANCHI
2018.02 - 2019.03
Retail Assistant
2017.04 - 2018.05
- Greet and welcome customers as they enter the store, offering assistance and personalized service
- Provide in-depth product knowledge and recommendations, highlighting the features, benefits, and exclusivity of luxury brand products
- Monitor and restock inventory, organizing products to maintain a neat and luxurious appearance
- Suggest complementary products or accessories to enhance the customer's purchase
- Collaborate with the visual merchandising team to ensure that store displays are enticing and in line with the brand's aesthetic.
Food And Beverage Supervisor
Carluccio's
2015.09 - 2017.01
Education
Bachelor's degree - Business Administration and Management
University of Greenwich
2024
Higher National Diploma - Accounting and Finance
Carlo e Nello
2015
Skills
- Hospitality Management
- Digital Marketing Media
- Organization and efficiency
- Customer service
- Digital Marketing Communications
- Administrative support
- Microsoft Office
Certification
Microsoft Excel 2013 Certification
Certified Personal Fitness Trainer -
Health Fitness Instructor (CPFT-)
Food and Safety level 2
Languages
English
Fluent
Italian
Native
Spanish
Intermediate
Timeline
Front Desk Receptionist
University of Warwick - Warwick Business School
2023.09 - Current
Digital Marketing Intern
Futurservice
2023.04 - 2023.08
Food and Beverage Manager
The Prince of Greenwich
2022.01 - 2022.08
Food and Beverage Manager
The Green Cafe
2019.03 - 2019.12
Head Waiter
ELISABETTA FRANCHI
2018.02 - 2019.03
Retail Assistant
2017.04 - 2018.05
Food And Beverage Supervisor
Carluccio's
2015.09 - 2017.01
Bachelor's degree - Business Administration and Management
University of Greenwich
Higher National Diploma - Accounting and Finance
Carlo e Nello
Microsoft Excel 2013 Certification
Certified Personal Fitness Trainer -
Health Fitness Instructor (CPFT-)
Food and Safety level 2
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