Manoj Chowdary Kanikanti
Coventry ,united Kingdom
Summary
Experienced professional with over 4 years of expertise in academic administration, student support, and event coordination. Proven ability to manage operations, deliver high-quality customer service, and streamline communication processes to enhance student experiences. Adept at working collaboratively with academic and professional teams, providing efficient solutions to student queries, and ensuring compliance with policies. Strong organisational skills and attention to detail, ensuring seamless delivery and continuous improvement.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Programmes Officer
University of Warwick
Coventry, West Midlands
04.2023 - Current
- Acted as first point of contact for student queries, guiding enrolment, module registration, assessments, and academic policies.
- Provided administrative support for programme governance, including preparing agendas, recording minutes, and actioning outcomes for Student Staff Liaison Committee (SSLC) and PAIS management committees.
- Acted as first point of contact for student and academic enquiries, offering guidance on enrolment, module registration, assessments, and academic policies.
- Maintained and updated student records using university systems such as Tabula and SITS, ensuring accuracy, GDPR compliance, and timely reporting.
- Coordinated student evaluations, monitored engagement and progression, and generated reports to support programme enhancement and student success.
- Organised and supported departmental events, including induction sessions, student experience initiatives, recruitment activities, and graduation ceremonies.
- Assisted academic staff in managing course materials, assessment processes, and student learning resources to ensure smooth programme delivery.
- Processed Mitigating Circumstances claims, liaised with students for supporting information, and recorded panel decisions for academic review.
- Supported student mobility programmes, coordinating application processes and assisting students with study abroad and exchange placements.
Customer service advisor
DHL Express
Castle Donington, Leicestershire
09.2022 - 03.2023
- Delivered friendly and expert customer service, building strong relationships with clients and ensuring seamless communication throughout the service process.
- Provided clear and accurate advice on shipping, customs, and tracking, ensuring clients were well-informed and satisfied.
- Investigated and resolved customer inquiries and issues efficiently, demonstrating strong problem-solving skills and commitment to customer satisfaction.
- Streamlined customer communication, reducing response times and ensuring accurate information was delivered on time.
- Utilised interpersonal and conflict-resolution skills to address concerns, ensuring continued satisfaction and fostering positive client relationships
Activities Officer
Univeristy of Leicester
Leicester, Leicestershire
06.2021 - 07.2022
- Represented a diverse student body by ensuring inclusive, accessible, and high-quality services within the faculty, enhancing student experiences and academic support.
- Acted as the first point of contact for student and academic queries, guiding enrolment, program progression, and academic policies.
- Provided comprehensive support to over 200 student groups and academic committees, ensuring compliance with policies and smooth operations.
- Coordinated student engagement activities, academic workshops, and large-scale events such as Fresher’s Fair, induction sessions, and graduation ceremonies.
- Ensured compliance with university policies, and efficiently managed student records, program resources, and assessment processes.
- Collaborated with university staff and external partners to facilitate student group activities, training programs, and career development services.
- Acted as a liaison between students, academic staff, and university administration, ensuring student feedback was incorporated into program improvements.
Education
Master of Science - International Managemenet
Universty of Leicester
Leicester 09.2020 - 09.2022
Bachelor of Science - Electrical and communication Engineering
SRM Institute of Science and Technology
Chennai India 07.2015 - 12.2019
Skills
- Programme Management:
I have coordinated multiple projects and events, managing tasks, schedules, and resources to ensure seamless delivery and successful outcomes My experience in overseeing large-scale student activities has honed my ability to manage complex programme operations effectively - Communication Skills:
Throughout my career, I have communicated with diverse groups, including students, staff, and external partners, providing clear and effective advice I regularly served as the first point of contact for all student queries, ensuring accurate information and timely responses - Customer Service:
My experience in customer service involved offering comprehensive guidance to over 200 student groups and handling a range of student concerns efficiently I provided prompt support, always maintaining a focus on customer satisfaction and issue resolution - Time Management:
I effectively balanced multiple responsibilities by prioritising tasks and managing workloads in fast-paced environments Whether overseeing programme operations or organising large student events, I consistently met deadlines and ensured smooth execution
- Problem-Solving:
I resolved complex issues, such as programme-related queries, student concerns, and administrative challenges, by analysing the situation and offering effective solutions My ability to manage and resolve student concerns ensured minimal disruption to programme activities - Attention to Detail:
In my role, I ensured the accuracy of student records, programme materials, and event logistics, maintaining high standards across all administrative processes I meticulously reviewed reports and feedback to guarantee precise and actionable outcomes - Event Coordination:
I successfully organised and supported large-scale events, such as Fresher's Fairs and graduation ceremonies, from start to finish My role involved managing logistics, coordinating staff, and ensuring events run smoothly, reflecting my strong organisational and planning skills - Teamwork and Collaboration:
I have collaborated effectively with a variety of teams, including academic staff, students, and external partners, to achieve programme goals By working closely with diverse colleagues, I contributed to the success of programme initiatives and supported a positive and collaborative work environment
Affiliations
- I have a strong interest in geopolitics and enjoy organizing events like charity and community activities. In my free time, I love watching movies,
References
References available upon request.
Timeline
Programmes Officer
University of Warwick
04.2023 - Current
Customer service advisor
DHL Express
09.2022 - 03.2023
Activities Officer
Univeristy of Leicester
06.2021 - 07.2022
Master of Science - International Managemenet
Universty of Leicester
09.2020 - 09.2022
Bachelor of Science - Electrical and communication Engineering
SRM Institute of Science and Technology
07.2015 - 12.2019
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