Iara Manuel
Kennington Park,United Kingdom
Summary
Dynamic professional with expertise in customer service excellence and visual merchandising, adept at product styling and brand presentation. Proficient in cash handling and POS systems, with a strong ability to upsell through comprehensive product knowledge. Demonstrates exceptional team collaboration, problem-solving skills, and flexibility, complemented by effective time management and multilingual communication abilities.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work history
Freelance Event Planner
Pes Nochao
11.2023 - 05.2025
- Organised and styled events with a focus on detail, aesthetics, and guest satisfaction
- Liaised with vendors and coordinated logistics to ensure successful event delivery
- Enhanced skills in time management, customer service, and creative presentation
Hotel Receptionist
Millennium Gloucester Hotel
London
09.2020 - 03.2022
- Welcomed and assisted guests in a 4-star hotel environment, ensuring excellent first impressions
- Managed bookings, special requests, and payments with professionalism
- Delivered exceptional guest service while multitasking during high-pressure situations
- Maintained administrative accuracy and collaborated with housekeeping and management teams
Visual Merchandiser / Sales Assistant
H&M
London
01.2018 - 05.2020
- Executed high-impact visual displays in line with seasonal campaigns and brand guidelines
- Delivered attentive and knowledgeable service to customers, ensuring a personalised shopping experience
- Monitored inventory levels and worked with stock teams to maintain merchandising standards
- Collaborated with department leads to meet weekly sales targets
- Handled customer concerns professionally and supported daily operational tasks on the shop floor
Education
Bachelor of Arts - Tourism Management
Victoria Centre
London 09.2016 - 06.2018
Bachelor of Arts - Tourism Management
Victoria Centre
London 09.2014 - 06.2015
Skills
- Customer service excellence
- Visual merchandising
- Product styling & brand presentation
- Cash handling and POS systems
- Upselling
- Team collaboration
- Problem solving and flexibility
- Time management
- Multilingual communication
Additional Information
Available for flexible hours, and peak retail seasons, quick learner and committed to delivering elevated customer experiences and team success.
Languages
Portuguese
Native
English
Fluent
Spanish
Beginner
References
References available upon request.
Timeline
Freelance Event Planner
Pes Nochao
11.2023 - 05.2025
Hotel Receptionist
Millennium Gloucester Hotel
09.2020 - 03.2022
Visual Merchandiser / Sales Assistant
H&M
01.2018 - 05.2020
Bachelor of Arts - Tourism Management
Victoria Centre
09.2016 - 06.2018
Bachelor of Arts - Tourism Management
Victoria Centre
09.2014 - 06.2015
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