Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Frances Mbata

Wigan,United Kingdom

Summary

Organised college graduate with customer service experience, showcasing strong communication, problem-solving, and multitasking skills. Expert in managing inquiries and stock systems while supporting daily operations. Reliable and adaptable, ready to contribute effectively in an entry-level office role.

Overview

2
2
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Store colleague

Go Outdoors
Wigan
2025.07 - Current
  • Managed customer queues effectively, reducing wait times and improving the overall customer service experience.
  • Managed stock levels on the shop floor, restocking shelves to maintain optimal product availability for customers.
  • Provided guidance and support to new colleagues, helping them to integrate into the team and understand store procedures.

Customer assistant

Marks & Spencer
Wigan
2024.07 - 2024.12
  • Engaged with customers enthusiastically in a flexible manner to ensure customer satisfaction.
  • Processed cash and card payments during peak shopping hours, reducing customer wait times and enhancing shopping experience.
  • Replenished shelves, till areas and displays with the latest merchandise and signage to maintain product availability and visual appeal.

Education

GCSEs - Art, Maths ,English languauge , English Literature, RE, Combined science, Creative Imedia and Drama

St John Fisher Catholic High School
Wigan
2023.02 - 2024.08

A-Levels - Art, Graphic communication and Applied science

Winstanley College
Wigan
2024.09 - 2026.08

Skills

  • Cash handling
  • Customer service
  • Graphic design
  • Time management
  • Team collaboration

Certification

  • Completed a 7-month online program with Future Leaders

Timeline

Store colleague

Go Outdoors
2025.07 - Current

A-Levels - Art, Graphic communication and Applied science

Winstanley College
2024.09 - 2026.08

Customer assistant

Marks & Spencer
2024.07 - 2024.12

GCSEs - Art, Maths ,English languauge , English Literature, RE, Combined science, Creative Imedia and Drama

St John Fisher Catholic High School
2023.02 - 2024.08
Frances Mbata