FOUAD MOUDALLAL
London
Summary
Organized and dependable team worker, successful at managing multiple priorities with a positive attitude. Personable, polite and well-presented with excellent IT skills which I am keen to develop further.
Overview
8
8
years of professional experience
Work History
IT Data Analyst
Hat Trick Productions Ltd.
02.2017 - 08.2022
- Managing Firewalls and Security
- Providing training to staff (Particularly Freelancers) and creating/amending guide documentation.
- Coordinated statistical data analysis, design and information flow
- Acute understanding of request priorities when multitasking incidents, engaging with staff member and providing feedback.
- Exposure to Fortigate firewalls, amending policies and understanding of networking and security provisions.
- Set up virtual environments for remote users Via Microsoft Remote Desktop, VMware, Azure
- Managed Intune
- Managed/Set up entirety of SharePoint and managed all sites.
- On-boarding and off-boarding users in high freelance turnover environment via Powershell
- Monitoring and administering security to users, in adherence to company policies.
- Excellent knowledge of MacOS, iOS, Windows 7-10 and Server 2010-2019.
- Proficient in Office365, federation services, domain controllers, on-prem exchange.
- Designed and administered SharePoint sites, including company Intranet.
- Set up on premise and virtual servers and switches.
- Patching networks and Telecom systems via PoE
- Set up secure Fortinet VPN connections.
- Active Directory/Office 465 Synchronization
Microsoft Trainee
Microsoft
02.2016 - 05.2016
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers.
- Attended training courses to build understanding of processes, techniques, and industry.
- Shadowed senior team members to learn all related jobs and tasks.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Sales Agent
Zenith Housing Ltd.
10.2014 - 12.2015
- Selling Secure window frames, safety doors and associated products
- Door to door sales and via calls.
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
Hospitality Worker
Michael Wisher Agency
05.2014 - 06.2015
- Event Support - High Profile Events
- Identified and resolved customer complaints concerning food or lodging.
- Established unique service goals to each venue to provide constant and excellent service.
- Acknowledged outstanding staff performance to boost morale.
Education
Business And IT National Diploma -
Richmond Upon Thames College
London, EnglandInfrastructure Technician Level 3 - Computing
QA Apprenticeships/ BCS
London, England08.2019
Skills
- Data Collection Management
- Networking and Architecture
- Mobile and Operating Systems
- Cloud Services
- Virtualization
- Office 365
- Reporting
- Automation
Languages
Arabic
Native language
Timeline
IT Data Analyst
Hat Trick Productions Ltd.
02.2017 - 08.2022
Microsoft Trainee
Microsoft
02.2016 - 05.2016
Sales Agent
Zenith Housing Ltd.
10.2014 - 12.2015
Hospitality Worker
Michael Wisher Agency
05.2014 - 06.2015
Business And IT National Diploma -
Richmond Upon Thames College
Infrastructure Technician Level 3 - Computing
QA Apprenticeships/ BCS
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