Pedro Cassua
London
Summary
Motivated Beverage Manager with several years of progressive experience in high-profile venues. Energetic self-starter and team builder with a proven track record in managing large-scale events and leading teams of up to 50 staff. Successfully navigates high-stress situations. Extensive experience at Hurlingham Club (since 2018) in Event Operations for prestigious events like the Giorgio Armani Classic Tennis, F1 Grand Prix, Guy Fawkes, Fete Champetre, and many more.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Events Assistant Beverage Manager
The Hurlingham Club
London, England
2022.01 - Current
- Managed payroll, inventory, and high-volume orders to ensure operational efficiency.
- Supervised contracted employees while planning rotas to optimise service levels and reduce costs.
- Enhanced team training and staff development initiatives for improved performance.
- Engaged with customers, delivering exceptional service consistently.
- Participated in post-event debrief, leading to improved future planning.
Bar Supervisor
The Hurlingham Club
Greater London, England
2018.09 - 2022.01
- Supervised events including weddings, anniversaries, awards ceremonies, and charity balls.
- Ensured beverage service adhered to company standards.
- Managed over 30 staff members during events to meet club expectations.
- Delivered exceptional customer service by addressing concerns and answering queries.
- Supported Operating Manager in daily operational functions.
Bar supervisor
Big Easy Bar.B.Q & Crabshack
England
2018.01 - 2018.09
- Supervised team members to ensure excellent service delivery.
- Upsold food and beverages to maximise sales opportunities.
- Maintained stock levels for optimal inventory management.
- Prepared cocktails with precision to ensure quality and consistency.
- Trained new bartenders and provided ongoing coaching.
F&B Supervisor
Kings Way Hall Hotel
66 Great Queen St, Bloomsbury, London WC2B 5BX
2016.01 - 2018.01
- Responsible for leading banquet staff in serving guests during Conference and banquet functions.
- Handle tasks of inspecting banquet areas at end of function to ensure that all equipment is returned to its proper area and all areas are clean.
- Support management in hiring, training, scheduling, evaluating, counselling, and coaching banquet staff.
- Maintain consistent, polished, and professional appearance of F&B staff.
- Improved team efficiency by implementing new scheduling practices.
Education
Bachelor of Business Administration - Hospitality Management
St Patrick International College
London 2018.09 - 2021.07
Bachelor of Business Administration - Human Resources Management
Polytechnic Institute of Guarda
2010.09 - 2014.06
Secondary Education Exam - Electronics, Automation andComputing Course
Mariana Seixas Professional School
2006.09 - 2009.07
Skills
- Client service orientation
- Hospitality operations management
- Time efficiency skills
- Event organization and coordination
- Interpersonal skills
- Food and beverage management
- Leadership abilities
- Respectful behaviour
- WSET Level 1 and 2
Certification
- WSET Level 1 and 2
- Food Safety Level 1 and 2
- Licensing and Social Responsibility (England & Wales)
- Food Allergens
- Customer Service
- Coffee
- Bar Stock Control
- Cellar Management
- Service that Sells
- Health and Safety Level 1 and 2
- PCI Data Security Standards
Accomplishments
- Sara Jayne Stanes Award 2023
Languages
English
Fluent
Portuguese
Native
Spanish
Upper intermediate
Italian
Beginner
Affiliations
- Travel
- Photography
- Videography
- Sports
- History
Timeline
Events Assistant Beverage Manager
The Hurlingham Club
2022.01 - Current
Bar Supervisor
The Hurlingham Club
2018.09 - 2022.01
Bachelor of Business Administration - Hospitality Management
St Patrick International College
2018.09 - 2021.07
Bar supervisor
Big Easy Bar.B.Q & Crabshack
2018.01 - 2018.09
F&B Supervisor
Kings Way Hall Hotel
2016.01 - 2018.01
Bachelor of Business Administration - Human Resources Management
Polytechnic Institute of Guarda
2010.09 - 2014.06
Secondary Education Exam - Electronics, Automation andComputing Course
Mariana Seixas Professional School
2006.09 - 2009.07