Aaliyah Joseph
London
Summary
Hardworking and passionate job seeker with strong organizational and teamwork skills, eager to work alongside future employers. Ready to help team achieve company goals and offer expertise on meeting and maintain high level client satisfaction.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Retail supervisor
Scribbler
Victoria
01.2024 - Current
- Collaborated closely with the store manager for planning promotional events successfully.
- Implemented visual merchandising strategies to improve product visibility.
- Ensured compliance with health and safety regulations for safer working environment.
- Handled high-pressure situations calmly resulting a peaceful work environment.
- Managed returns and exchanges efficiently improving customer trust in our return policy.
- Resolved customer complaints, bolstering brand reputation.
- Monitored stock levels to avoid overstocking or understocking issues.
- Increased store cleanliness with regular maintenance tasks.
- Coached team to deliver top-quality customer service and uphold brand values.
- Updated pricing and promotions to fulfil store goals.
- Performed risk assessments and security checks to comply with health and safety legislation.
- Processed deliveries and delegated unpacking, pricing and replenishment tasks to maximise efficiency.
- Motivated sales teams to achieve daily store targets. During the time as supervisor the store continuously increased by an average of 50% from last year sales.
- Improved theft prevention through upgraded store security monitoring.
- With a good eye to detail, I have managed to avoid taking counterfeit notes and effectively removed potential thieves and troublemakers from the store without causing too much of a scene to scare customers away.
- Enhanced skills on Edexcel to create spreadsheets for sorting documentations for refunds, employee discounts, paid outs and postage stamps. Moving these to a digital platform made it easier for staff to find and also helped reduce waste on paper.
Sales assistant
Scribbler
Victoria
10.2023 - 01.2024
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Conducted daily inventory checks to manage stock levels accurately.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Ensured stock replenishment in timely manner to maintain product availability.
- Monitored trends in consumer behaviour with keen attention to detail. For example, Scribbler's main products consists of cards, ranging from generic happy birthday cards to funny/rude or trendy pop culture cards. From friendly conversations, I was able to find out latest trends of images or phrases that could be used on the cards to increase sales.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours. Especially during seasonal times where the store was insanely packed. I was able to adjust quickly with my team as I was hired near to the Christmas period (second busiest period).
- Improved customer service by efficiently handling queries and complaints.
- Managed till operations smoothly, reducing waiting time for customers.
- Offered personalised shopping advice to enhance customer experiences.
Cashier
Bento Bab
London
06.2022 - 02.2023
- Operated cash registers, served food, and relayed messages efficiently and accurately during peak hours to reduce customer queues.
- Operated and recorded daily transactions using a POS system
- Maintained a friendly and welcoming environment for customers by providing a professional and helpful customer service
- Handled diverse customer queries (ranging from product, store and service information) and special diet request
- Regularly clean work areas ensuring the store maintained clean with the company standards as well as delivering an ideal first impression to new customers
- Bagged products with good care to maintain quality and presentation.
- Encouraged customers with to join in-store reward programs, promoting loyalty and increasing future sales.
Sales Assistant
Rasville Fashions
London
07.2015 - 09.2021
- Greeted customers and offered assistance in selecting products efficiently
- Provided a helpful service with a smile, gave helpful advice to suit and meet customer needs
- Continuously maintained a positive relationship with customers to build retention and loyalty.
- Used various skills of customer service, product knowledge and sale abilities to generate profit increases
- Stocked products and merchandise in an organised, visually appealing design to engage and draw in customers.
- Worked efficiently and quickly under an intense, fast paced environment ensuring all customers are met with high performance customer service.
Education
Certificate of Higher Education - LLB Law
Middlesex University
London 10.2020 - 05.2023
A-Levels - Sociology
City and Islington College
London08.2020
A-Levels - Business
City and Islington College
London08.2020
A-Levels - Politics
City and Islington College
London08.2020
GCSEs - Business (Award)
Highbury Fields School
London08.2018
GCSEs - Sociology
Highbury Fields School
London08.2018
GCSEs - Drama
Highbury Fields School
London08.2018
GCSEs - English Language
Highbury Fields School
London08.2018
GCSEs - English Literature
Highbury Fields School
London08.2018
GCSEs - Mathematics Option H
Highbury Fields School
London08.2018
GCSEs - Combined Science Option F
Highbury Fields School
London08.2018
GCSEs - Geography
Highbury Fields School
London08.2018
Skills
- Effective in working under pressure (I have learnt working in fast-paced and constant changing environments)
- Flexible and easy to adjust to change
- Excellent presentation and oral skills (I have learnt during my Lloyds Banking Group Junior Scholars Programme (2018-2019)
- Confident to work efficiently with peers and complete teamwork as both in leadership and as a peer (I was able to demonstrate these skills in the Lloyds Banking Group programme, a EPP (Emerging Project Programme) and a Guardian Newspaper programme
- Attention to detail
- Empathy
- Knowledge in Edexcel and Microsoft
- Security measures enforcement
- Profit maximisation methods
Timeline
Retail supervisor
Scribbler
01.2024 - Current
Sales assistant
Scribbler
10.2023 - 01.2024
Cashier
Bento Bab
06.2022 - 02.2023
Certificate of Higher Education - LLB Law
Middlesex University
10.2020 - 05.2023
Sales Assistant
Rasville Fashions
07.2015 - 09.2021
A-Levels - Sociology
City and Islington College
A-Levels - Business
City and Islington College
A-Levels - Politics
City and Islington College
GCSEs - Business (Award)
Highbury Fields School
GCSEs - Sociology
Highbury Fields School
GCSEs - Drama
Highbury Fields School
GCSEs - English Language
Highbury Fields School
GCSEs - English Literature
Highbury Fields School
GCSEs - Mathematics Option H
Highbury Fields School
GCSEs - Combined Science Option F
Highbury Fields School
GCSEs - Geography
Highbury Fields School
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