Fiona Elizabeth Irvine
Kemnay,Aberdeenshire
Summary
All my working life has revolved around caring for the elderly, from care homes and agencies to administering in care homes to my current role as Care Team Co-Ordinator, I am married with one daughter and recently became a grandmother again I enjoy the outdoors and walking my dog, spending quality time with family, I have a full and clean driving license, I am conscientious caring and motivated person and enjoy working as part of a team to achieve great results. I have good communication and computer skills Dedicated Care Team Co-Ordinator with a strong background in elderly care. Coordinates community care, ensuring personalised care plans and conducting regular reviews for optimal client outcomes. Engages in team supervision and recruitment, fostering a collaborative environment to achieve high-quality care. Compassionate professional committed to enhancing the quality of life for vulnerable individuals. Utilizes strong organizational and communication skills to build relationships and navigate complex care needs. Drives positive outcomes through effective teamwork and a focus on client satisfaction. Results-oriented Care Team Co-Ordinator focused on delivering exceptional care to the elderly. Implements comprehensive care planning and staff supervision to enhance service delivery. Leverages strong decision-making and interpersonal skills to build trust and ensure compliance with regulatory standards.
Overview
27
27
years of professional experience
Work History
Care Team Co-Ordinator
Aberdeenshire council Health and social care partnership
05.2014 - Current
- Co-ordinate the community care to the elderly.
- Carry out 6 monthly reviews.
- Care planning.
- Staff supervisions and team meetings
- Recruitment & HR
- GP & MDT meetings
Care Assistant
Pitmurchie care home
Torphins
05.1999 - 12.2021
- Caring for the elderly
Home Administrator
Four Seasons Health Care
02.2013 - 05.2014
- Minute taking.
- Invoices
- Banking and petty cash
- Purchase ledger.
- Personal allowances
- Typing, filing and general admin
- Managed client communications by answering phones and corresponding through email.
- Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members.
- Delivered high-quality customer service by addressing client enquiries, resolving issues, and maintaining satisfaction levels.
- Supported managers with proactive, efficient clerical support to maintain smooth-running operations.
Care Co-ordinator
Medico Nursing and Home Care
Aberdeen
07.2009 - 12.2012
- Client care plan assessments
- Client reviews
- Liaise with other professional organisations.
- Taking minutes of meetings
- As part of my role, I am responsible for recruiting, interviewing, obtaining references for and employing carers to meet the needs of clients
- Co-ordinating carers with clients
Senior care assistant
Muirhead Care Home
Muir of Fowlis, Alford
05.2002 - 07.2009
- Care to the elderly, this includes personal care, social activities, supervising mealtimes.
- Responsible for induction and supervision of new staff
- Attending assessment of client meetings
- Ordering of care products
Night community service
Aboyne
12.2006 - 06.2007
- Providing emergency on call services to the Deeside community.
- Liaise with G-Docs and hospitals and community nurses.
- Assist with in a hospital setting.
Education
Aberdeen College of Commerce - Personnel and social development, Typing and keyboard skills, Stock control and communication skills
Aberdeen College of Commerce
01.1989
O Levels - English & Arithmetic, Home Economics & Secretarial studies, Art & French
Ellon Academy
01.1987
SVQ L3 - Social Services and Healthcare
SVQ 4 - Management
Skills
- Patient care coordination
- Care planning
- Client assessment
- Team supervision
- Recruitment processes
- Regulatory compliance
- Electronic health records
- Care documentation
- Medical terminology
- Community resources
- Crisis intervention
- Client relationship management
- Patient interaction
- Conflict resolution
- Quality assurance
- Positive attitude
- Customer service excellence
- Multi-tasking ability
- Communication skills
- Customer Service
- Creative thinking
- Safeguarding vulnerable adults
- Patient confidentiality
- Organisational skills
- Health data management (HDM)
- Time-management
- Decision making
- Confidentiality
- Data entry and reporting
- Disability support
- Clear decision-making
- Medication Administration
- Care planning and rostering
- Active listening
- Self-awareness
- Team Leadership
- Effective communication
- Multitasking efficiency
- Patient assessment
- Compassionate care
- Care staff recruitment
- Client needs analysis
- Individual care and support plans
- Patient care database
- Supervisory management
- Relationship-building
- Product knowledge
- Multi-agency working
- Knowledge of cqc standards
- Mental health awareness
Hobbies and interests
- Attending the gym walking and cooking,
- Spending quality time with family and friends,
Timeline
Care Team Co-Ordinator
Aberdeenshire council Health and social care partnership
05.2014 - Current
Home Administrator
Four Seasons Health Care
02.2013 - 05.2014
Care Co-ordinator
Medico Nursing and Home Care
07.2009 - 12.2012
Night community service
12.2006 - 06.2007
Senior care assistant
Muirhead Care Home
05.2002 - 07.2009
Care Assistant
Pitmurchie care home
05.1999 - 12.2021
Aberdeen College of Commerce - Personnel and social development, Typing and keyboard skills, Stock control and communication skills
Aberdeen College of Commerce
O Levels - English & Arithmetic, Home Economics & Secretarial studies, Art & French
Ellon Academy