Fiona Gauld
Macduff,United Kingdom
Summary
A dedicated professional with an extensive background in public relations and effective communication skills. Caring, compassionate and empathetic person who maintains composure under pressure while ensuring attention to detail in order to deliver exceptional and professional service to those in need. Proficient in IT, problem-solving, team building, and leadership, with a flexible approach and resourcefulness.
Overview
35
35
years of professional experience
Work history
Care Team Co-ordinator
Aberdeenshire Council
Banff
2004.10 - Current
- Establish strong relationships with clients and their families through clear communication channels and provide emotional support during difficult times.
- Create individualised care plans, ensuring personalised attention to each client.
- Liaise with healthcare professionals and external providers for more comprehensive service delivery.
- Ensure compliance with health and safety regulations including infection control to maintain safe working environments for clients and staff.
- Facilitate recruitment and training of staff members to elevate service standards and enhance customer satisfaction.
- Facilitate enhanced team collaboration through structured team meetings and daily feedback.
- Coordinate daily operations, and optimising workflow processes.
- Identify ongoing training needs through regular assessment of staff skills.
- Ensure efficient use of resources to maintain or reduce cost.
Homecarer
Aberdeenshire Council
Portsoy/Turriff
2002.01 - 2005.01
- Demonstrated empathy towards clients and family members during difficult times, offering emotional support when needed.
- Used manual handling techniques and lifting aids to position disable or frail clients in safe, comfortable postures and to move them safely around their home.
- Ensured client comfort by providing direct personal care, including bathing and dressing.
- Maintained a clean and safe home environment for clients to promote their wellbeing.
- Handled emergency situations calmly; contacting relevant medical teams efficiently when necessary.
- Maintained strict levels of confidentiality regarding personal information and medical records; adhering strictly to data protection regulations.
Bar person/front of house
Commercial Hotel
Portsoy
2000.03 - 2001.12
- Demonstrated flexibility in shift patterns to cover busy periods or staff absences.
- Assisted in training new staff members, fostering a team-oriented atmosphere.
- Managed customer complaints efficiently, ensuring customer satisfaction at all times.
- Adapted to fast-paced environment to meet high demand periods successfully.
- Maintained stock levels to ensure continuous operation during peak times.
- Followed hygiene standards for safer and healthier surroundings.
- Improved customer experience with prompt and efficient service.
- Ensured excellent customer service by maintaining a welcoming and friendly environment.
- Worked collaboratively in a team, improving overall work efficiency.
Waitress
Boyne Hotel
Portsoy
1998.02 - 2000.02
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Collaborated with kitchen staff to ensure order accuracy.
- Improved customer satisfaction by providing efficient and friendly service.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Utilised professional communication skills to resolve customer complaints.
- Maintained clean and organised dining area for customer comfort.
Bar/front of house
Commercial Hotel
Portsoy
1991.03 - 1998.11
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered exceptional customer service, resulting in repeat business.
- Demonstrated professionalism and patience whilst dealing with difficult customers.
- Exhibited excellent multitasking skills under high-pressure situations resulting in efficient service delivery.
- Handled cash transactions accurately preventing discrepancies in daily takings.
- Maintained hygiene standards in all areas, elevating overall guest satisfaction levels.
Education
SVQ Level 3 - Health and Social Care
SQA
SVQ Level 4 - Health and Social Care management units
SQA
Skills
- Public relations
- Effective communication skills
- Compassionate and empathetic
- Composure under pressure
- Attention to detail
- IT literate
- Problem solving
- Team building
- Leadership
- Resourcefulness
- Flexible
- Clean driving license
Timeline
Care Team Co-ordinator
Aberdeenshire Council
2004.10 - Current
Homecarer
Aberdeenshire Council
2002.01 - 2005.01
Bar person/front of house
Commercial Hotel
2000.03 - 2001.12
Waitress
Boyne Hotel
1998.02 - 2000.02
Bar/front of house
Commercial Hotel
1991.03 - 1998.11
SVQ Level 3 - Health and Social Care
SQA
SVQ Level 4 - Health and Social Care management units
SQA