Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Accomplishments
References
Timeline
Babysitter
Fiona Rungasamy

Fiona Rungasamy

Learning Centre Supervisor
Swindon,Wiltshire

Summary

  • I have many years of experience in working with children, in a church setting and more recently in a learning centre. I find delight and joy to see each child achieve, progress and overcome each challenge they may face.
  • I have have skills in being able to create an environment of love, care and fun whilst maintaining a good level of discipline.
  • I lead a team of staff at a learning centre so I have good skills and experience in being able to encourage and support staff to fulfil their role, with excellence.
  • I serve as the DSL in a learning centre which demands a high level of responsibility in dealing with the welfare and safety of children and vulnerable adults.
  • As a fully trained Paediatric first aider, I am well able to deal with all types of possible injuries.
  • Being raised in a military family will help me relate to and understand the military children in your setting, and to help with challenges and emotions they may experience.

Overview

23
23
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

Supervisor

Vine Learning Centre
Swindon, Wiltshire
03.2022 - Current
  • To oversee and manage the education of children in my care
  • To supervise and manage staff
  • To support parents in their task of home education
  • Responsible for the welfare and safeguarding of all children and staff in the Learning Centre
  • Responsible for health and safety on site
  • Fully trained in Paediatric first aid


Customer advisor

Thames Water
Swindon
02.2005 - 08.2013
  • Built positive customer rapport through friendly, professional communication.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Assisted customers with varying questions using product knowledge and service expertise.

Customer Advisor

NATIONWIDE BUILDING SOCIETY
Swindon, Wiltshire
03.2002 - 10.2004
  • Carried out day-to-day duties accurately and efficiently.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.

Education

GCSEs - English, Maths, Science, History, Textiles, French, Music

The Dorcan Academy
Swindon
09.1998 - 07.2000

Skills

  • Highly experienced in working with children from a range of different backgrounds, levels of abilities, and special needs
  • Fully trained in Paediatric first aid
  • Designated Safeguarding Lead (DSL) in my current position, so very adept in dealing with safeguarding concerns and acting upon them
  • Good management skills
  • Good organisational skills
  • Great leadership qualities
  • Able to build up a good rapport with children and adults
  • Great communication skills


Affiliations

  • Reading
  • Knitting
  • Walking

Certification

  • Certificate of completion of the Professional Training Course at CEE (Christian Education Europe)
  • Certificate of completion of the Paediatric First Aid Training Course
  • Certificate of completion of the "Identifying Safeguarding Concerns and Making Referrals Course"


Accomplishments

After serving as a classroom monitor for a year, I was promoted to the supervisory position after the headteacher saw my leadership qualities and rapport with staff, children and parents.

References

References available upon request.

Timeline

Supervisor

Vine Learning Centre
03.2022 - Current

Customer advisor

Thames Water
02.2005 - 08.2013

Customer Advisor

NATIONWIDE BUILDING SOCIETY
03.2002 - 10.2004

GCSEs - English, Maths, Science, History, Textiles, French, Music

The Dorcan Academy
09.1998 - 07.2000
Fiona RungasamyLearning Centre Supervisor