I have many years of experience in working with children, in a church setting and more recently in a learning centre. I find delight and joy to see each child achieve, progress and overcome each challenge they may face.
I have have skills in being able to create an environment of love, care and fun whilst maintaining a good level of discipline.
I lead a team of staff at a learning centre so I have good skills and experience in being able to encourage and support staff to fulfil their role, with excellence.
I serve as the DSL in a learning centre which demands a high level of responsibility in dealing with the welfare and safety of children and vulnerable adults.
As a fully trained Paediatric first aider, I am well able to deal with all types of possible injuries.
Being raised in a military family will help me relate to and understand the military children in your setting, and to help with challenges and emotions they may experience.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Supervisor
Vine Learning Centre
Swindon, Wiltshire
03.2022 - Current
To oversee and manage the education of children in my care
To supervise and manage staff
To support parents in their task of home education
Responsible for the welfare and safeguarding of all children and staff in the Learning Centre
Responsible for health and safety on site
Fully trained in Paediatric first aid
Customer advisor
Thames Water
Swindon
02.2005 - 08.2013
Built positive customer rapport through friendly, professional communication.
Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Managed high-volume customer queries simultaneously through effective multitasking.
Assisted customers with varying questions using product knowledge and service expertise.
Customer Advisor
NATIONWIDE BUILDING SOCIETY
Swindon, Wiltshire
03.2002 - 10.2004
Carried out day-to-day duties accurately and efficiently.
Managed high-volume customer queries simultaneously through effective multitasking.
Assisted customers with varying questions using product knowledge and service expertise.
Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Participated in regular training to maintain up-to-date knowledge on company products and policies.
Education
GCSEs - English, Maths, Science, History, Textiles, French, Music
The Dorcan Academy
Swindon
09.1998 - 07.2000
Skills
Highly experienced in working with children from a range of different backgrounds, levels of abilities, and special needs
Fully trained in Paediatric first aid
Designated Safeguarding Lead (DSL) in my current position, so very adept in dealing with safeguarding concerns and acting upon them
Good management skills
Good organisational skills
Great leadership qualities
Able to build up a good rapport with children and adults
Great communication skills
Affiliations
Reading
Knitting
Walking
Certification
Certificate of completion of the Professional Training Course at CEE (Christian Education Europe)
Certificate of completion of the Paediatric First Aid Training Course
Certificate of completion of the "Identifying Safeguarding Concerns and Making Referrals Course"
Accomplishments
After serving as a classroom monitor for a year, I was promoted to the supervisory position after the headteacher saw my leadership qualities and rapport with staff, children and parents.
References
References available upon request.
Timeline
Supervisor
Vine Learning Centre
03.2022 - Current
Customer advisor
Thames Water
02.2005 - 08.2013
Customer Advisor
NATIONWIDE BUILDING SOCIETY
03.2002 - 10.2004
GCSEs - English, Maths, Science, History, Textiles, French, Music