Fiona DuCassé
Bedfordshire
Summary
Warm, approachable and highly personable property professional with over 20 years’ experience working across small, medium and large managing agents. Known for an uplifting, positive approach and an ability to build trust quickly with clients, residents and colleagues alike. A highly skilled and intuitive tender writer, able to present complex management solutions with clarity, warmth and confidence across all areas of property management. Passionate about delivering an excellent customer journey, combining strong judgement with exceptional customer service skills to create reassuring, well-structured and engaging client experiences. Resilient, adaptable and proactive, ability to thrive through organisational change, mergers and integrations, and consistently produce polished, thoughtful work that supports strong client engagement and successful management outcomes.
Overview
22
22
years of professional experience
6003
6003
years of post-secondary education
Work history
Business Development Manager
Rendall and Rittner
London
10.2024 - 11.2025
- Responsible for securing new management instructions and delivering bespoke tenders and presentations for developments of varying scale and complexity.
- Collaborate closely with operational teams to align proposals with client expectations and ensure a seamless handover to management.
- Manage HubSpot CRM for leads, pipelines and opportunities.
- Presentations in person and online
- Involvement in marketing drives
Customer Acquisitions Manager
PBM Property Management
London
01.2023 - 09.2024
- Manage all new client enquiries through to management commencement.
- Prepare detailed, complex management tenders, presentations and marketing materials.
- Manage Pipedrive CRM for lead tracking and reporting.
- Line management of Customer Acquisitions Executive.
- Authored award entries that led to PBM being named Managing Agent of the Year 2023 (ARMA ACE Awards).
Business Development Manager
Block Management UK Ltd
Sudbury
12.2020 - 09.2022
- Secured new business from developers, investors and RMC clients.
- Negotiated management agreements, fees and terms.
- Managed Salesforce CRM and reporting of new business activity.
- Line-managed the Business Development Team (Integration and Marketing Managers).
- Produced blogs, articles and e-campaigns to support client engagement.
Business Development Manager
Residential Management Group (RMG)
Hoddesdon
08.2015 - 04.2020
- Achieved annual new business targets across southern England.
- Presented detailed management proposals and negotiated fees and contracts.
- Built strong client relationships with developers, RMCs and freeholders.
Property Manager
Residential Management Group (RMG)
Hoddesdon
02.2014 - 08.2015
- Managed a portfolio of residential blocks across Buckinghamshire and Berkshire. Ranging from large estates of houses to large apartment buildings.
- drafted service charge budgets, managed maintenance programmes and resident engagement.
- Attended AGM's and EGM's
- Major works experience
- Site visits and inspection reporting
- Handled complex management challenges inherited from previous property manager. Snagging issues, fire risk and financial deficits.
Property Manager / Founder
hub Residential Property Management Ltd
Harpenden
05.2011 - 10.2013
- Founded and ran an independent block management company.
- Managed all operations, business development and marketing.
- Delivered full block management services and oversaw budget control.
Senior Key Client Estimator
Peverel OM Ltd
Luton
08.2007 - 04.2011
- Managed a team of eight in the New Business Department.
- Delivered cost estimates and management proposals for key developer clients including Barratt and Crest Nicholson.
- Supported the transition from tender to live management.
Key Client Estimator / Estate Coordinator
Peverel OM Ltd
Luton
01.2004 - 01.2007
- Prepared management proposals for new developments and supported early-stage property setup.
- Assisted in the management of over 1,000 residential units across 45 sites.
Education
BSc (Hons) - Psychology
University of Luton
GNVQ Advanced - Health and Social Care
Luton Sixth Form College
8 GCSEs -
Cardinal Newman Secondary School
LutonSkills
Key Skills
People & Relationship Skills
Warm, approachable communication style
Builds trust quickly with clients and residents
Communication & Written Skills
Highly skilled tender writer
Clear communication across all areas of property management
Client Experience & Service Delivery
Customer-journey focused
Creates well-structured, reassuring client experiences
Leadership & Adaptability
Resilient and calm under pressure
Adaptable, positive and proactive
Property Management Expertise
20 years across small, medium and large managing agents
Broad block and estate management knowledge
Hobbies and Interests
Gardening (Japanese and exotic plants, roses), yoga and meditation, weight training, classic cars, family camping trips.
Additional information
- Date of Birth: 19 November 1981
- Driving Licence: Full, clean UK licence
Timeline
Business Development Manager
Rendall and Rittner
10.2024 - 11.2025
Customer Acquisitions Manager
PBM Property Management
01.2023 - 09.2024
Business Development Manager
Block Management UK Ltd
12.2020 - 09.2022
Business Development Manager
Residential Management Group (RMG)
08.2015 - 04.2020
Property Manager
Residential Management Group (RMG)
02.2014 - 08.2015
Property Manager / Founder
hub Residential Property Management Ltd
05.2011 - 10.2013
Senior Key Client Estimator
Peverel OM Ltd
08.2007 - 04.2011
Key Client Estimator / Estate Coordinator
Peverel OM Ltd
01.2004 - 01.2007
BSc (Hons) - Psychology
University of Luton
GNVQ Advanced - Health and Social Care
Luton Sixth Form College
8 GCSEs -
Cardinal Newman Secondary School