JIBRIL IBRAHIM
London
Summary
An ambitious and analytical graduate with a 2:1 degree from Queen Mary University of London, eager to build a career in finance and business strategy. Adept at problem-solving, data interpretation, and financial analysis, I thrive in structured training environments where I can develop my commercial awareness and technical expertise. My strong communication skills, ability to work collaboratively, and keen eye for detail and accuracy make me an ideal candidate for a graduate finance programme. Passionate about learning, I am keen to gain professional qualifications (ACA, ACCA, or CIMA) and contribute to McDonald’s success by driving financial efficiency and business growth.
Overview
8
8
years of professional experience
Work History
Concierge
Rendall & Rittner
08.2022 - Current
- Updated the front desk's concierge book daily so that guests had access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Explained security policies and procedures to guests and residents to ensure that everyone was informed.
- Accurately maintained organised, updated files in digital and physical formats.
- Respected individuals' privacy by adhering to strict data confidentiality policies.
- Demonstrated empathy when interacting with members of public.
- Reported incidents quickly and accurately following internal procedures.
- Provided accurate information to help resolve queries and concerns.
- Maintained strict impartiality and confidentiality.
Customer Service Representative
Property Management Recruitment
11.2021 - 08.2022
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Updated account information after customer calls for well-maintained data accuracy.
- Recorded and processed customer data accurately, employing attention to detail to ensure error-free information.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
Door Supervisor
SIA
05.2019 - 07.2020
- Provided security for residential and corporate venues to ensure patron safety.
- Monitored customer behaviour within venue, upholding a positive, safe environment in line with SIA licence laws.
- Trained and supervised 15 new Guards, instilling industry best practices for service consistency.
Sales Representative
Hayran and Co
05.2017 - 08.2018
- Developed and delivered engaging sales presentations to convey product benefits.
- Helped resolve client problems quickly with superior customer service.
- Increased sales by 27% during 3rd quarter of 2017
- Maximised business potential by providing excellent customer service and ensuring 72% client retention.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Submitted and tracked orders.
- Presented latest merchandise to prospective buyers.
- Adapted sales techniques to specific clients and promoted products based on individualised client needs.
Education
Bachelor of Arts - Politics and International Relations
Queen Mary University of London
London, United Kingdom07-2022
Certificate of Higher Education - Access to HE
Newham College
GCSEs - GCSEs
Morpeth School
Skills
- Analytical thinking
- Numeracy & data interpretation
- Attention to detail
- Problem-solving
- Teamwork & collaboration
- Communication (written & verbal)
- Microsoft Office (Excel, Word, PowerPoint)
- Adaptability & willingness to learn
Affiliations
- Jogging and Fitness
- Visiting Museums and Art Galleries
- Reading Historical and Financial Literature
- Traveling and Exploring New Cultures
- Volunteering in Community Projects
- Participating in Debate Clubs
References
Available upon request.
Timeline
Concierge
Rendall & Rittner
08.2022 - Current
Customer Service Representative
Property Management Recruitment
11.2021 - 08.2022
Door Supervisor
SIA
05.2019 - 07.2020
Sales Representative
Hayran and Co
05.2017 - 08.2018
Bachelor of Arts - Politics and International Relations
Queen Mary University of London
Certificate of Higher Education - Access to HE
Newham College
GCSEs - GCSEs
Morpeth School
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