Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Timeline
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Harmeet Singh Jassal

South Wigston,United Kingdom

Summary

Approachable, friendly and a resourceful individual striving to provide better service and better himself. A Troubleshooter paying attention to detail and attempting to resolve any issues before requesting/passing onto someone else. A great eye for detail, paying attention to health and safety assessments and ensuring standards are at the highest throughout. Always leading by example and paving the way.


Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work history

Duty Manager

Rendall & Rittner
Kensington & Chelsea
04.2025 - Current
  • Being the first point of contact for staff on a very busy site, managing 7 concierges, 2 security and assisting management daily.
  • Conducting staff trainings, troubleshooting guides, and ensuring staff are fully trained to assist residents/contractors with queries.
  • Adhering to the company's SOPs/Policies and meeting clients' requests.
  • Managing staff rota and agency staff daily. Ensuring all desks are manned 24/7. Arranging cover if required.
  • Overseeing stock checks and reordering, ensuring product availability at all times.
  • Being the problem solver/troubleshooter, from safety inspections, complaint handling and missing keys/parcels.
  • Assisting the management in leak investigations, CCTV staff/contractor investigations and being the notetaker in meetings. Fact-finding and gathering evidence.
  • Taking control and ownership of tasks outside my remit and completing them.
  • Ensure the highest standards throughout the development, from concierge desks, health and safety, to cleanliness throughout the development internally and externally.

Concierge

Harrods Estates Asset Management/ Rendall & Rittner
Kensington & Chelsea
11.2016 - 04.2025
  • Successfully communicating with numerous residents in various buildings, greeting them with a warm welcome from morning to evening.
  • Acting as first point of contact for all guests and residents for all necessities from managing taxis, flights, contractors, meeting rooms and cleaners according to residents' requests.
  • Was featured in a newsletter for assisting a resident in need during his medical reaction.

Sales Advisor

Topps Tiles
09.2012 - 11.2016
  • Ensuring health and safety standards remain above companies and customers expectations.
  • Retained customers by building rapport and delivering tailored product recommendations.
  • Delivered outstanding customer experiences through attentive care and faultless service. Happened to have served the mystery shopper twice in a row and got 100% twice.
  • Filling in for managers through conference calls and attending management meetings discussing sales figures and progression.
  • Successfully got a new client placing a very large order worth £13,000.

Education

BA Honours - Media Studies with Film Studies

University of East London
09.2008 - 07.2012

Skills

  • Communications
  • Management
  • Scheduling
  • Safety Standards
  • Evidence Gathering
  • Time Management Efficiency
  • Multitasking
  • Conflict Mediation
  • Calm Under Pressure

Accomplishments

  • Shodan/1st Dan Black Belt at age 16.
  • Shodan-First Dan Black Belt at age 19.
  • Karate instructor for 3 years.
  • Swam 1 mile.

Languages

English
Punjabi

Timeline

Duty Manager

Rendall & Rittner
04.2025 - Current

Concierge

Harrods Estates Asset Management/ Rendall & Rittner
11.2016 - 04.2025

Sales Advisor

Topps Tiles
09.2012 - 11.2016

BA Honours - Media Studies with Film Studies

University of East London
09.2008 - 07.2012

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Harmeet Singh Jassal