Finley Woodland
Ramsgate,Kent
Summary
Experienced leader and seasoned customer service rep. Detail minded, efficient communicator and self-motivated. I’m looking for a rewarding but challenging role that will give me the ability to work hard and develop new skills and or knowledge, while also applying my current skills to my work. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Waking Watch
Serveco
Ramsgate
07.2022 - 09.2022
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend and holiday shifts.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Checked bin chutes regularly to ensure no possible fire risks
- Liaised with Thanet District council and residents to ensure the buildings were safe(Staner court and Harbour towers)
- Taught independent skills and teamwork in tough situations were communicating was key.
Precision
Colchester
02.2022 - 04.2022
- Consistently achieved goals and surpassed expectations
- Developed the ability to sell to customers and received positive feedback
- Worked with colleagues and developed a strategy to sell products
- Consistent high achiever in my field
- Travelled throughout Essex and was able to efficiently keep customers
Administrator/lifter
TNT
Ramsgate
01.2015 - 01.2022
- Key responsibilities
- Consistently met goals and surpassed expectations
- Supervised the administration department
- Worked within the finance department, ensuring everything ran smoothly
- Organized documents in a matter of dates, importance and relevance
- Communicated with customers consistently and received great feedback from customers and colleagues
- Maintained GDPR was followed and kept safely, securely
- Lifted heavy equipment and developed the knowledge of lifting safely and according to health and safety regulations
Carer
Beams, Ready
Ramsgate
06.2017 - 12.2021
- Responsibilities
- Cared for many disabled children and disabled adults
- Consistently met the needs of children and their families
- Assisted in maintaining children were educated and kept busy in daily activities
- Ensured children and adults stayed social and had a more active life
- Border
Morgan Jones
Ramsgate
12.2020 - 05.2021
- Key responsibilities
- Supervised and helped develop a strong team of 8
- Liaised with my counterparts, my team and HMRC/border force
- Ensured Haulers had the correct documents to cross the border
- Assisted security in maintaining the grounds
- Achieved KPI’S in terms of helping my team ensure goals were met in a timely fashion
- Received regular positive feedback from my team and higher-ups on my ability to lead
supervisor
12.2020 - 04.2021
- Certificate issued by SAMS for my attendance for the induction at Manston airport regarding health and safety, traffic management and customs checks at the land border
- First aid training, Trained by health care professionals, I learnt to successfully perform first aid in case of any emergencies amongst my colleagues or hauliers that I was attending to
- Fire prevention, Throughout my role as a, , working closely with the fire services I was able to learn how to prevent fires in terms of what to do if they appear or how to follow the correct measures to ensure they don’t start
- Skills: Administration, verbal communication, written communication, ICT, Customer service, Sales, detail-minded, self-motivated, communication, engineering, leading, supervising, management, languages, Microsoft programs, time management.
Operator
Sunsoa
Ramsgate
09.2019 - 12.2019
- Key responsibilities
- Worked on projects within a team setting
- Developed my ability to communicate efficiently
- Gained valuable knowledge in health and safety regulations
- Assisted in basic administration work and customer service
- Became Insightful in the field of security, running a large site and becoming a valuable member of the team.
Education
GCSE -
St George’s CofE Secondary School
01.2012 - 01.2018
A-level - undefined
Skills
Certifications and LicensesSafety and management
Neighborhood watch development
Firewatch expert
Management
Customer service skills
Customer service specialist
Effective customer service
Exceptional customer service
Customer service experience
Customer service-focused
Critical Thinking
Self-Motivated
Timeline
Waking Watch
Serveco
07.2022 - 09.2022
Precision
02.2022 - 04.2022
Morgan Jones
12.2020 - 05.2021
supervisor
12.2020 - 04.2021
Operator
Sunsoa
09.2019 - 12.2019
Carer
Beams, Ready
06.2017 - 12.2021
Administrator/lifter
TNT
01.2015 - 01.2022
GCSE -
St George’s CofE Secondary School
01.2012 - 01.2018