Finley Maloney
Olney,Milton Keynes
Summary
Friendly and service-focused, equipped with strong communication skills and knack for problem-solving. Demonstrates excellent teamwork and customer service abilities, ensuring positive dining experience. Ready to bring energy and dedication to the waitering role.
Overview
5
5
years of post-secondary education
Work history
Waiter
The Bull Inn
Olney, Milton Keynes
2025.06 - 2025.09
- Relayed feedback from customers to management for continuous improvement.
- Explained dish components clearly to inform customers' decisions.
- Handled payment transactions to guarantee smooth customer checkout process.
- Delivered excellent customer service through friendly and polite interaction.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Accommodated special dietary requests, enhancing customer dining experience.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Prepared tables for guests and reset tables between customers.
Education
GCSEs - physical education
ousedale
Olney, Milton Keynes 2020.09 - 2025.06
Skills
- Bill calculation
- Patient and calm nature
- Handling difficult customers
- Friendly disposition
- Meal recommendation
- Special dietary requirements understanding
- Customer Service
- Positive attitude
- Food safety understanding
- Punctuality
Affiliations
- rugby
- other physical activities
Timeline
Waiter
The Bull Inn
2025.06 - 2025.09
GCSEs - physical education
ousedale
2020.09 - 2025.06