Summary
Overview
Work history
Education
Skills
Languages
Custom
Personal Information
Timeline
Generic

Fernando Hung Tin Mak

Manchester

Summary

Enthusiastic sales associate with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.

Overview

10
10
years of professional experience
6
6
years of post-secondary education

Work history

Catering assistant

Berkeley Scott
Manchester, Greater Manchester
2024.04 - Current
  • Served food and beverages to dining guests with outstanding customer service.
  • Addressed customer questions and concerns with knowledge of menu items, ingredients and allergens.
  • Operated laundry, dry-cleaning and pressing equipment.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.

Queen Elizabeth Hospital Summer Volunteer

Queen Elizabeth Hospital
Hong Kong, Hong Kong
2018.08 - 2018.08
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Tailored communication strategies to reach different audiences.

Retail Sales Associate

Tommy Hilfiger
Hong Kong, Hong Kong
2014.12 - 2015.01
  • Completed all cleaning, stockings and ironing in assigned sales area.
  • Greeted customers while quickly determined their needs.
  • Engaged with customers in a fair, consistent manner.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Prioritised helping customers over completing other routine tasks in store.

Education

Foundation Degree in Science - International Foundation in Pharmacy Health and Life Sciences

University of East Anglia
Norwich, NFK
2017.09 - 2018.06

Bachelor of Science - Physiotherapy

Manchester Metropolitan University
Manchester, MAN
2018.09 - 2023.08

Skills

  • Stock management
  • Brand awareness
  • Customer assistance
  • Flexible schedule
  • Product promotions
  • Multi-tasking strength
  • Fast learner
  • Health & safety regulations

Languages

Chinese (Cantonese), English, Chinese (Mandarin)

Custom

Personal Information

Timeline

Catering assistant

Berkeley Scott
2024.04 - Current

Bachelor of Science - Physiotherapy

Manchester Metropolitan University
2018.09 - 2023.08

Queen Elizabeth Hospital Summer Volunteer

Queen Elizabeth Hospital
2018.08 - 2018.08

Foundation Degree in Science - International Foundation in Pharmacy Health and Life Sciences

University of East Anglia
2017.09 - 2018.06

Retail Sales Associate

Tommy Hilfiger
2014.12 - 2015.01
Fernando Hung Tin Mak