Fernando Hung Tin Mak
Manchester
Summary
Enthusiastic sales associate with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Catering assistant
Berkeley Scott
Manchester, Greater Manchester
04.2024 - Current
- Served food and beverages to dining guests with outstanding customer service.
- Addressed customer questions and concerns with knowledge of menu items, ingredients and allergens.
- Operated laundry, dry-cleaning and pressing equipment.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
Queen Elizabeth Hospital Summer Volunteer
Queen Elizabeth Hospital
Hong Kong, Hong Kong
08.2018 - 08.2018
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Tailored communication strategies to reach different audiences.
Retail Sales Associate
Tommy Hilfiger
Hong Kong, Hong Kong
12.2014 - 01.2015
- Completed all cleaning, stockings and ironing in assigned sales area.
- Greeted customers while quickly determined their needs.
- Engaged with customers in a fair, consistent manner.
- Maintained knowledge of products and features to provide recommendations to customers.
- Updated product labelling and pricing to reflect discounts and offers.
- Prioritised helping customers over completing other routine tasks in store.
Education
Foundation Degree in Science - International Foundation in Pharmacy Health and Life Sciences
University of East Anglia
Norwich, NFK 09.2017 - 06.2018
Bachelor of Science - Physiotherapy
Manchester Metropolitan University
Manchester, MAN 09.2018 - 08.2023
Skills
- Stock management
- Brand awareness
- Customer assistance
- Flexible schedule
- Product promotions
- Multi-tasking strength
- Fast learner
- Health & safety regulations
Languages
Chinese (Cantonese), English, Chinese (Mandarin)
Custom
Personal Information
Timeline
Catering assistant
Berkeley Scott
04.2024 - Current
Bachelor of Science - Physiotherapy
Manchester Metropolitan University
09.2018 - 08.2023
Queen Elizabeth Hospital Summer Volunteer
Queen Elizabeth Hospital
08.2018 - 08.2018
Foundation Degree in Science - International Foundation in Pharmacy Health and Life Sciences
University of East Anglia
09.2017 - 06.2018
Retail Sales Associate
Tommy Hilfiger
12.2014 - 01.2015
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