FELIX SAMUEL NIETO HIDALGO

• Bar Supervisor
  ·Managed day-to-day bar operations, including opening and closing procedures, stock control, and inventory management.
  ·Oversee premium beverage service (craft cocktails, fine wines, and hot drinks), providing tailored recommendations based on guest preferences.
  ·Resolved customer complaints and managed floor incidents efficiently, successfully turned challenging situations into positive guest experiences.
  ·Reappointed to the role in year three at the request of management to reinforce operations and maintain service standards.
• Head Waiter
  ·Led and managed high-volume fine dining sections of more than 35 covers, maintaining strict service protocols and food allergy safety standards.
  ·Coordinated and executed private dining events (corporate dinners, birthday celebrations, and VIP events), adapting the service style to each party.
  ·Leveraged strong bar and beverage knowledge to deliver precise wine and cocktail pairings, enhancing the guest journey and driving upselling.

• Managed daily opening/closing procedures, stock counts (wet and consumables), and health & licensing compliance.
• Led a small team through rotating roles, improving morale, and maintaining service and sanitation standards.
• Supported beverage menu creation and covered bartender duties for high-volume shift workloads.
• Delivered personalized drink recommendations and promoted add-ons to boost revenue and guest satisfaction.

• Count inventory and orders across every area, including kitchen stock levels.
• Open and close operations, counting cash and inspecting premises by risk checks.
• Recruit staff, deliver training, and complete daily protocol follow-ups.

Manage bar and restaurant teams, delivering daily operations and service standards.

Took responsibility as kitchen team leader, leading grill section shifts.
Transitioned to bar after 6 months to maintain consistent service delivery.
Coordinated customer service by preparing drinks and serving at till.
Managed opening and closing routines and maintained venue hygiene.
Collaborated with different teams across the venue to support coverage.

Prepare and deliver drink orders using trays for efficient terrace service.

Support runner duties and assist kitchen operations during busy service periods.

Prepared churros and served customers in the restaurant counter area.
Made coffees and hot chocolate to match drink orders accurately.
Monitored stock levels, completed stock control tasks, and reordered supplies.