Open To Work
FEHINTOLUWA AJAYI
Southampton
Work Preference
Summary
Customer focused professional with direct library, hospitality and digital customer service experience. Experienced in assisting students and customers, handling enquiries across in person and online channels, using databases and digital systems to retrieve and maintain information and resolving routine issues appropriately. Clear communicator with strong organisation, teamwork and event support experience, comfortable working independently and adapting to changing service needs.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Analyst
Union Maritime Limited
London, London
01.2026 - 08.2026
Customer Service & Sales Assistant, Part Time
Lusciousbrand Limited
Lagos
01.2025 - 03.2026
- Provided exceptional online customer support, responding to 50+ daily enquiries about food, bookings and events via email, social media platforms (Instagram & Whatsapp), while resolving customer issues and increasing repeat purchase by 20%.
- Managed reservations, orders and updated customer's account in the CRM system, ensuring accurate records of over 200 active clients.
- Collaborated with the marketing team to implement targeted campaigns and ads, resulting in a 25% boost in online engagement and product sales.
- Resolved routine customer issues promptly while maintaining service standards.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Trained new staff on sales techniques and store policies, enhancing overall team performance.
Customer Service Representative, Part Time
Palace Project Limited
12.2021 - 07.2022
- Provided front line service to approximately 10 to 20 customers daily, responding to enquiries, taking reservations and assisting guests in a busy hospitality environment.
- Managed bookings, schedules and customer records and communicated relevant information clearly to colleagues.
- Handled complaints and unexpected customer situations professionally, resolving straightforward issues within established procedures and escalating more complex matters appropriately.
- Supported small scale events and hospitality bookings by coordinating customer requirements with colleagues and responding to enquiries before and during events.
- Resolved customer inquiries via phone, email, and chat with accurate, timely responses.
- Addressed complaints professionally, de-escalating issues and preserving positive customer relationships.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Library Volunteer
Faculty of Law Library, University of Lagos
09.2019 - 02.2020
- Provided front line support to approximately 15 to 30 students and other library users, answering enquiries, explaining library procedures and helping users locate books and other resources.
- Issued and received books, maintained accurate records and used the library database and Microsoft Excel to retrieve, update and share information.
- Shelved and organised materials to keep resources accessible, resolving routine enquiries independently and referring matters requiring further assistance to library staff.
- Assisted patrons with locating statutes, journals, and case reports.
- Monitored reading room activities, ensuring quiet, compliant user environment.
- Maintained clean, safe library environments for optimized customer comfort.
Education
LLM - Maritime Law
University of Southampton
Southampton 09.2026 - Current
B.L. - Qualified Barrister and Solicitor
Nigerian Law School
01.2022
LL.B. - undefined
University of Lagos
01.2021
Diploma II In Law - Law
University of Lagos
Lagos, Nigeria 10.2015 - 07.2016
Skills
Library and customer support Enquiry handling and escalation Digital systems and databases Microsoft Excel Clear professional communication Record management Teamwork and independent working Organisation and Prioritisation Problem solving Event support
Interests
Travelling, Public Relations, Volunteering, Reading
Accomplishments
- Publicity Secretary, Nigerian Bar Association Lagos Branch, Young Lawyers' Forum (2024 - 2025)
- Public Relations Officer, The Maritime Forum, University of Lagos (2018 - 2019)
- Secretary, Nigerian Maritime Law Association Breakfast Series Planning Committee (2024)
- Rapporteur Lead, NBA Lagos Law Week (2024)
Timeline
LLM - Maritime Law
University of Southampton
09.2026 - Current
Analyst
Union Maritime Limited
01.2026 - 08.2026
Customer Service & Sales Assistant, Part Time
Lusciousbrand Limited
01.2025 - 03.2026
Customer Service Representative, Part Time
Palace Project Limited
12.2021 - 07.2022
Library Volunteer
Faculty of Law Library, University of Lagos
09.2019 - 02.2020
Diploma II In Law - Law
University of Lagos
10.2015 - 07.2016
LL.B. - undefined
University of Lagos
B.L. - Qualified Barrister and Solicitor
Nigerian Law School