Feelix Rocxan
Derby,UK
Summary
Hardworking and energetic with experience in both IT and customer service. Worked for two years as a Dot Net Developer in Sri Lanka. Currently employed full-time at Chopsticks Restaurant and part-time at Sainsbury through NIC Group. These roles have built strong skills in working under pressure, staying professional, and keeping customers happy.
Interested in joining Emirates because of its excellent reputation and high standards. Always well-groomed and presentable. Experience in scouting taught safety and discipline, while playing basketball supports teamwork and staying active. Brings a strong mix of service skills, commitment, and a positive attitude to the cabin crew role.
Overview
4
4
years of professional experience
Work History
Customer Service Assistant
Chopstick Restaurant
Derby, UK
03.2024 - Current
- Greet and assist customers with orders in fast-paced environment: Managed 50+ orders per shift, maintaining high service quality during peak hours.
- Handle customer queries, manage complaints politely, ensure customer satisfaction: Resolved 95% of customer concerns on spot, ensuring positive feedback and repeat business.
- Work efficiently under pressure while maintaining hygiene and safety standards: Maintained 100% compliance with hygiene standards during high-pressure shifts.
- Support kitchen and front-of-house team to ensure smooth daily operations: Collaborated with team to reduce order processing time by 15%, improving efficiency.
- Demonstrate strong teamwork, adaptability, and attention to detail: Adapted to various roles quickly, contributing to team success and receiving recognition for reliability.
Floor Cleaning Operative
NIC Services Group (Sainsbury’s)
Nottingham Kimberley , UK
04.2025 - Current
- Maintained high standards of cleanliness and hygiene across store floor areas
- Operated industrial cleaning equipment safely and efficiently during high-traffic hours
- Worked consistent early morning and night shifts, demonstrating 100% attendance and strong time management
- Followed strict health and safety protocols with zero recorded incidents
- Supported store team by creating clean, safe, and welcoming environment, contributing to positive customer feedback
.NET Software Developer
MyMindCreation IT Solutions
Batticaloa, Srilanka
06.2021 - 08.2023
- Developed and maintained 10+ websites and desktop applications using .NET technologies, improving performance and user experience
- Collaborated with UI/UX teams to deliver user-friendly software, reducing client revision requests by 30%
- Managed full project lifecycle, including planning, coding, testing, and deployment, completing 95% of projects on or ahead of deadlines
- Quickly adapted to new tools and frameworks, helping reduce development time by 15% across key projects
- Contributed to daily stand-ups, technical problem-solving, and cross-functional teamwork, leading to smoother project delivery
- Worked directly with 5+ clients to gather requirements, provide updates, and deliver tailored software solutions with high client satisfaction
Education
G.C.E. Ordinary Level (O/L) - Successfully Completed
St. Michaels college
Srilanka BatticaloaG.C.E. Advanced Level (A/L) - Successfully Completed
St Michaels college
Srilanka BatticaloaDiploma in Information & Communication Technology - Successfully Completed
IDM Eastern Campus
Srilanka Batticaloa /2018 - /2019
(HND) in Software Engineering - Successfully Completed
IDM Eastern Campus
Srilanka /2019 - /2021
BSc (Hons) in Computing - Successfully Completed
ESOFT Metro Campus
Srilanka Colombo /2022 - /2023
MSc in Cyber Security - Successfully Completed
University of Bedfordshire
Luton uk /2024 - /2025
Skills
- Customer Service – Friendly, professional, and experienced in face-to-face customer support at Chopsticks Restaurant
- Teamwork & Communication – Work well in diverse teams and communicate effectively with colleagues and customers
- IT & Software Development – Skilled in NET, web development, and problem-solving from previous developer role
- Attention to Detail – Maintained high standards in cleaning tasks at NIC/Sainsbury's and during IT projects
- Time Management – Balancing full-time and part-time roles while continuing education
- Adaptability – Able to learn quickly and adjust in high-pressure environments like restaurants and software teams
- Safety & Discipline – Gained from Scouting experience and followed strict hygiene and safety procedures at work
Timeline
Floor Cleaning Operative
NIC Services Group (Sainsbury’s)
04.2025 - Current
Customer Service Assistant
Chopstick Restaurant
03.2024 - Current
.NET Software Developer
MyMindCreation IT Solutions
06.2021 - 08.2023
G.C.E. Ordinary Level (O/L) - Successfully Completed
St. Michaels college
G.C.E. Advanced Level (A/L) - Successfully Completed
St Michaels college
Diploma in Information & Communication Technology - Successfully Completed
IDM Eastern Campus
/2018 - /2019
(HND) in Software Engineering - Successfully Completed
IDM Eastern Campus
/2019 - /2021
BSc (Hons) in Computing - Successfully Completed
ESOFT Metro Campus
/2022 - /2023
MSc in Cyber Security - Successfully Completed
University of Bedfordshire
/2024 - /2025
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