Teafeh Adebayo
Canvey Island,Essex
Summary
Enthusiastic and reliable Customer Service Advisor with over 7 years’ experience delivering exceptional support across retail and customer-facing roles. Adept at managing high volumes of enquiries, resolving complaints with care, and maintaining customer satisfaction in fast-paced environments. Confident using till systems, stock control platforms, and customer service software. Recognised for clear communication, a calm approach under pressure, and a genuine commitment to customer care. Eager to contribute to a forward-thinking customer service team.
Overview
9
9
years of professional experience
2020
2020
years of post-secondary education
Work history
Customer Service Assistant
Lidl
Canvey Island, Essex
08.2024 - Current
- Deliver front-line support to 100+ customers daily, providing guidance, resolving queries, and ensuring seamless till and self-checkout experiences.
- Proactively resolve complaints on shop floor, escalating only where necessary and maintaining high levels of customer satisfaction.
- Advise customers on current promotions and products by staying informed on regular stock updates.
- Assist with replenishing shelves, maintaining clean displays, and ensuring H&S standards are followed at all times.
- Train and support new staff, sharing knowledge on till procedures, customer care standards, and store operations.
- Collaborated well within team setting, fostering positive working atmosphere .
- Prioritised tasks during busy periods for maximised productivity .
Senior Sales supervisor
The Fragrance City
Lagos, Nigeria
03.2022 - 05.2024
- Supervised daily store operations, ensuring excellent customer service delivery across sales and returns.
- Handled escalated complaints, product exchanges, and refund processes, ensuring outcomes aligned with company policies.
- Trained and mentored 5+ junior sales staff on customer interaction techniques, complaint resolution, and sales strategies.
- Monitored team performance against sales targets and coached staff to meet KPIs through upselling and cross-selling.
- Led stocktaking duties and liaised with suppliers to ensure availability of fast-moving stock and seasonal bestsellers.
- Supported management in preparing shift rotas and organising in-store promotions for new product lines.
Retail Sales Supervisor
Glitter & Gloss Beauty
Lagos, Nigeria
05.2019 - 01.2022
- Advised customers on skincare and cosmetic products, ensuring tailored recommendations based on needs and preferences.
- Managed floor operations during shifts, ensuring efficient staff cover, smooth customer flow, and product availability.
- Handled customer queries via phone, social media, and in-store, maintaining friendly and professional tone.
- Drove consistent achievement of monthly sales goals through training, product knowledge workshops, and motivational incentives.
- Managed product displays, seasonal campaigns, and ensured compliance with company merchandising standards.
- Dealt with product returns, warranty claims, and resolved service complaints with focus on customer retention.
Customer Sales Assistant
Shoprite
Lagos, Nigeria
10.2016 - 03.2019
- Provided support to high volume of customers in busy hypermarket, assisting with purchases, pricing queries, and stock availability.
- Consistently scored among top 5% in internal product knowledge assessments across store.
- Assisted elderly and disabled customers, demonstrating patience and empathy in line with inclusive service expectations.
- Recognised by team leaders for proactive customer service during promotional events and busy periods.
- Collaborated with visual merchandisers to maintain award-winning store layout that improved customer navigation and satisfaction.
- Took part in delivery and restocking of inventory, ensuring accurate product placement and stock rotation.
- Assisted customers to make informed purchasing decisions.
Education
Diploma of Higher Education - Business Administration
Federal Polytechnic
Ilaro, Nigeria.Skills
- Customer Service & Issue Resolution
- Complaint Handling (Face-to-Face & Phone)
- Sales Support & Product Recommendations
- Stock Replenishment & Merchandising
- POS & Checkout Operations (including Self-Service)
- Conflict Management & De-escalation
- Team Collaboration & Staff Mentoring
- KPI Targets & Service-Level Adherence
- Sales techniques
- Persuasion techniques
Accomplishments
Performance & Trust Award recipient for exceeding service expectations and demonstrating team-first attitude.
Timeline
Customer Service Assistant
Lidl
08.2024 - Current
Senior Sales supervisor
The Fragrance City
03.2022 - 05.2024
Retail Sales Supervisor
Glitter & Gloss Beauty
05.2019 - 01.2022
Customer Sales Assistant
Shoprite
10.2016 - 03.2019
Diploma of Higher Education - Business Administration
Federal Polytechnic
Similar Profiles
Orane RoqueOrane Roque
Opérateur logistique at LidlOpérateur logistique at Lidl
Sonia NaharSonia Nahar
Retail Shift Manager at LidlRetail Shift Manager at Lidl
Donna BLAISEDonna BLAISE
Équipière polyvalente at LidlÉquipière polyvalente at Lidl
Ollie LawrenceOllie Lawrence
Work experience at Highview GroupWork experience at Highview Group
Benn HepworthBenn Hepworth
FTTP Operational Optimisation Manager at OpenreachFTTP Operational Optimisation Manager at Openreach