Summary
Overview
Work history
Education
Skills
Personal Information
Work availability
Timeline
Generic

Umutcan Boztepe

London

Summary

First of all I am a proactive individual, who likes to ensure that I learn as much as I can about work that is expected of me to ensure that I am organised and efficient in my work. I always take pride in everything I do, as well as being self-motivated to deliver results with energy and passion. I am an excellent team worker with the capacity of competently working on my own initiative. I have comprehensive knowledge of IT, and I am a quick-witted person who will get on with the task given straight away. I have strong communication skills, meaning I come across professional in any situation. I have always worked in busy environments, which has enabled me to now to work very well under pressure and allows me not to be phased by a fast-paced environment, which is crucial in any role.

Overview

9
9
years of professional experience
2
2
years of post-secondary education

Work history

Customer Service Assistant

Primark
10.2018 - 10.2020
  • Deal with queries of customers, mainly working on the shoe section and tills, ensuring that the shop floor was stocked with shoes while doing recoveries and also going down to stockroom to check for particular sizes of shoes for customers.

Restaurant supervisor

Village Kebab
London, Bexleyheath
10.2020 - Current
  • Strategically planned and reviewed restaurant staffing levels based on evolving service demands.
  • Ensured exceptional health and safety standards by closely monitoring restaurant operations.
  • Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
  • Established and enforced improved sanitation standards to maintain clean, hygienic dining areas.
  • Interacted positively with customers, effectively promoting restaurant facilities and services.
  • Conducted training sessions with staff in POS system and restaurant best practices, improving workforce talent and efficiency.
  • Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.
  • Achieved financial goals through rigorous restaurant budgeting and forecasting.
  • Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.

Sales Assistant

Elite Kebab & Fish Bar
01.2016 - 01.2018
  • Welcome customers, handling incoming calls for both collection and delivery, maintaining shop floor, ensuring back room kitchen is up to standard.

Assistant Teacher

Rathfern Primary School
01.2015 - 01.2015
  • One to one reading with the students, reading out to the whole class, helping students out with tasks and approving the dismissal of the children.

Education

Prendergast Ladywell Fields College
01.2012 - 1 2017

A-Levels - History And Business

Harris Academy
09.2018 - 06.2020

Skills

  • Identifying and addressing customer needs
  • Excellent communication skills to build relations with customers both over the phone and face to face
  • Reliable, trustworthy and an excellent understanding of information and confidentiality
  • Administrative skills
  • Cash handling
  • Great team worker alongside interpreting skills
  • Highly organised
  • Flexible with working days and hours
  • Confident in communicating and presenting at all levels
  • Able to work productively and instinctively with good initiative
  • Experienced at working under pressure, remaining calm and professional at all times
  • Talent management

Personal Information

  • Date of birth: 02/08/2001
  • Nationality: British

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Restaurant supervisor

Village Kebab
10.2020 - Current

Customer Service Assistant

Primark
10.2018 - 10.2020

A-Levels - History And Business

Harris Academy
09.2018 - 06.2020

Sales Assistant

Elite Kebab & Fish Bar
01.2016 - 01.2018

Assistant Teacher

Rathfern Primary School
01.2015 - 01.2015

Prendergast Ladywell Fields College
01.2012 - 1 2017
Umutcan Boztepe