Umutcan Boztepe
London
Summary
First of all I am a proactive individual, who likes to ensure that I learn as much as I can about work that is expected of me to ensure that I am organised and efficient in my work. I always take pride in everything I do, as well as being self-motivated to deliver results with energy and passion. I am an excellent team worker with the capacity of competently working on my own initiative. I have comprehensive knowledge of IT, and I am a quick-witted person who will get on with the task given straight away. I have strong communication skills, meaning I come across professional in any situation. I have always worked in busy environments, which has enabled me to now to work very well under pressure and allows me not to be phased by a fast-paced environment, which is crucial in any role.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work history
Customer Service Assistant
Primark
2018.10 - 2020.10
- Deal with queries of customers, mainly working on the shoe section and tills, ensuring that the shop floor was stocked with shoes while doing recoveries and also going down to stockroom to check for particular sizes of shoes for customers.
Restaurant supervisor
Village Kebab
London, Bexleyheath
2020.10 - Current
- Strategically planned and reviewed restaurant staffing levels based on evolving service demands.
- Ensured exceptional health and safety standards by closely monitoring restaurant operations.
- Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
- Established and enforced improved sanitation standards to maintain clean, hygienic dining areas.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Conducted training sessions with staff in POS system and restaurant best practices, improving workforce talent and efficiency.
- Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
Sales Assistant
Elite Kebab & Fish Bar
2016.01 - 2018.01
- Welcome customers, handling incoming calls for both collection and delivery, maintaining shop floor, ensuring back room kitchen is up to standard.
Assistant Teacher
Rathfern Primary School
2015.01 - 2015.01
- One to one reading with the students, reading out to the whole class, helping students out with tasks and approving the dismissal of the children.
Education
Prendergast Ladywell Fields College
2012.01 - 1 2017
A-Levels - History And Business
Harris Academy
2018.09 - 2020.06
Skills
- Identifying and addressing customer needs
- Excellent communication skills to build relations with customers both over the phone and face to face
- Reliable, trustworthy and an excellent understanding of information and confidentiality
- Administrative skills
- Cash handling
- Great team worker alongside interpreting skills
- Highly organised
- Flexible with working days and hours
- Confident in communicating and presenting at all levels
- Able to work productively and instinctively with good initiative
- Experienced at working under pressure, remaining calm and professional at all times
- Talent management
Personal Information
- Date of birth: 02/08/2001
- Nationality: British
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
swipe to browse
Timeline
Restaurant supervisor
Village Kebab
2020.10 - Current
Customer Service Assistant
Primark
2018.10 - 2020.10
A-Levels - History And Business
Harris Academy
2018.09 - 2020.06
Sales Assistant
Elite Kebab & Fish Bar
2016.01 - 2018.01
Assistant Teacher
Rathfern Primary School
2015.01 - 2015.01
Prendergast Ladywell Fields College
2012.01 - 1 2017