Compassionate and customer-focused professional with experience in healthcare, social care and front-facing service roles. Skilled in building strong relationships, handling sensitive situations with empathy, and delivering high-quality person-centred support. Proven ability to communicate effectively with a wide range of individuals, manage challenging situations calmly, and provide both emotional and practical support. Experienced in administration, teamwork, and maintaining professional standards in fast-paced environments.
Person-centred care
Mental health support & recovery awareness
Emotional resilience & empathy
Crisis de-escalation
Active listening & communication
Safeguarding awareness
Record keeping & care planning
Teamwork & multidisciplinary collaboration
Time management & adaptability
Microsoft Office