Fatima Pilataxi
London,Surrey
Summary
A highly adaptable and motivated individual with strong communication, problem-solving, and organizational skills. Quick to learn and eager to contribute to dynamic work environments, I bring a positive attitude and a customer-focused approach to all tasks. Ready to apply my experience in teamwork, time management, and effective decision-making to a variety of roles.
Overview
2
2
years of professional experience
16
16
years of post-secondary education
Work history
Front of house team member
Nando's
London, Hammersmith and Fulham, Greater London
09.2021 - 01.2024
- Balanced the needs of multiple tables whilst maintaining top-quality customer service.
- Managed cash transactions accurately, ensuring accurate financial records.
- Recommended menu items to guests, enhancing their dining experience.
- Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
- Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Managed stress effectively during peak hours, maintaining high levels of productivity without compromising on quality service.
- Improved service speed by familiarising myself with table numbers and seating arrangements within the restaurant.
- Adapted rapidly to changes in menu items or special offers, ensuring accurate communication to customers.
Education
Bachelor of Engineering - Electrical and Electronic Engineering
University of Greenwich
Chatham, Kent 09.2020 - 05.2024
A-Level equivalent (Spanish Baccalaureate) - Science
Vicente Cañada Blanch Spanish Institute
London, United Kingdom 09.2018 - 06.2020
A-Level equivalent (Ecuadorian Baccalaureate) - Technical Industrial, Specialization in Electrical Installations, Equipment, and Machines
Unidad Educativa Aloasí
Machachi, Ecuador 09.2017 - 07.2018
GCSE equivalent (Ecuadorian Secondary Education) -
Unidad Educativa Aloasí
Machachi, Ecuador 09.2014 - 07.2017
Primary Education -
Colegio Nuestra Señora del Prado (School)
Talavera de la Reina, España 09.2007 - 06.2014
Skills
- Immediate Availability
- Team collaboration
- Effective Communication
- Customer Service
- Problem Solving
- Adaptability
- Computer Skills
- Knowledge of interior electrical installations
- Preventive and Corrective Maintenance
- Quality Control
- Possitive attitude at work
- Flexible Location
Languages
Spanish
Native
English
Advanced
REFERENCES
- Michelle Roome
Patrão of Nandos (General Manager) Hammersmith Broadway.
Mobile: 02087415524
Timeline
Front of house team member
Nando's
09.2021 - 01.2024
Bachelor of Engineering - Electrical and Electronic Engineering
University of Greenwich
09.2020 - 05.2024
A-Level equivalent (Spanish Baccalaureate) - Science
Vicente Cañada Blanch Spanish Institute
09.2018 - 06.2020
A-Level equivalent (Ecuadorian Baccalaureate) - Technical Industrial, Specialization in Electrical Installations, Equipment, and Machines
Unidad Educativa Aloasí
09.2017 - 07.2018
GCSE equivalent (Ecuadorian Secondary Education) -
Unidad Educativa Aloasí
09.2014 - 07.2017
Primary Education -
Colegio Nuestra Señora del Prado (School)
09.2007 - 06.2014
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