Summary
Work history
Education
Skills
Affiliations
Timeline
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Roma Gakhal

Nottingham,Nottinghamshire

Summary

Motivated and empathetic second-year psychology student with hands-on experience supporting vulnerable individuals through volunteer work in a homeless shelter and customer-facing roles in fast-food service. Skilled in building rapport, active listening and communicating effectively with people from diverse and challenging backgrounds. Brings a strong ability to provide guidance, de-escalate tension and offer practical, supporting advice. Passionate about empowering young people, promoting emotional well-being, and helping adolescents navigate personal challenges to achieve strong academic and personal development.

Work history

Front of house team member

Downtown
huddersfield, yorkshire
  • Developed strong communication skills, providing calm, respectful and clear support to a wide range of customers
  • practiced active listening by understanding customers needs quickly, respnding appropriately to ensure they felt comfortable and respected
  • enhanced emotional intelligence, recognising and adapting to different moods, behaviours and communication styles in a fast-paced environment
  • maintained proffesionalism during conflict, using de-escalation techniques to resolve complaints or tense interactions

Volunteering at homeless shelter

Sikh Seva
Huddersfield, Kirklees
  • demonstarted empathy and trauma-informed communication, supporting individuals experiencing homelessness or mental health challenges
  • strengthened crisis awareness and safeguarding skills, recognising signs of distress and knowing when to seek support from senior staff
  • enhanced cultural competence, worked with individuals from diverse backgrounds, identities and support needs
  • developed resilience and emotional maturity through working in environments where vulnerability was common

Education

A-Levels - Psychology, Art, Sociology

Greenhead College
Huddersfield
09/2022 - 06/2024

Diploma of Higher Education - psychology (mental health)

Nottingham Trent University
Nottingham
09/2024 -

Skills

  • conflict resolution
  • active listening
  • cultural sensitivity
  • adaptability
  • leadership
  • safety awareness

Affiliations

  • Expressing emotions through artwork

Timeline

Front of house team member

Downtown

Volunteering at homeless shelter

Sikh Seva

A-Levels - Psychology, Art, Sociology

Greenhead College
09/2022 - 06/2024

Diploma of Higher Education - psychology (mental health)

Nottingham Trent University
09/2024 -

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Roma Gakhal