Summary
Overview
Work History
Education
Skills
Websites
Certification
Additional Information
Accomplishments
Software
Affiliations
Languages
Professional and Personal Interest
My Hobbies
Timeline
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Fatima Mumtaz

Fatima Mumtaz

PhD Research Student, Teaching And Assistant Manager
Dunfermline,Fife

Summary

PhD research student in Edinburgh Napier University , exploring innovative strategies for smart banking and finance services using Generative AI-driven and IoT-assisted technologies. I am focusing on the convergence of AI and IoT technologies in e-banking and e-business, transitioning from automated to hyper-automatic methodologies. I am investigating the synergies between GAN, VAE, LSTM-based GRU, and BERT technologies to combat e-banking fraud and assess compatibility with AIoT. I I am also exploring machine learning solutions in finance and the potential applications of explainable artificial intelligence (XAI) technology for the RPA system.

Assistant Manager with CRUK: Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Teaching Assistant role in Edinburgh Napier university: Articulate professional with substantial experience in assisting professors and supporting students. Skilled in curriculum development and assessment with understanding of different learning styles and abilities. Smart and committed to creating safe and inclusive learning environment.

Overview

8
8
years of professional experience
4
4
Certifications

Work History

Assistant Manager

Cancer Research UK
07.2024 - Current
  • Lead and Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
  • Fostered a positive work environment by promoting teamwork and recognizing individual achievements among staff members.

Teaching Assistant

Edinburgh Napier University
07.2024 - Current
  • Work with Teacher to optimize learning plans based on student test grades and evaluations.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Supported classroom activities, tutoring, and reviewing work.
  • Completed daily reports on attendance and disciplinary performance.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.


Accounts Payable Administrator

Sky
4 2023 - 9 2023
  • Experienced on ICCand SAPP to process money and invoices to inform management and stakeholders.
  • Updated and maintained aging financial report to facilitate payments
  • Executed payments to vendor accounts and completed payroll processing.
  • I reconciled invoices and purchase orders and updated databases accordingly.
  • Processed new vendor applications and submitted them for approval.

Grade A3 Finance Administrator Suspense Management

Lloyds Banking Group (Diligenta/Tata Consultancy Services)
08.2022 - 02.2023
  • Investigate and take appropriate action to resolve pending items on financial reconciliations and suspense reports through the BancS system.
  • Help with monthly ledger closure ("month end") tasks.
  • Meeting daily deadlines to guarantee that all service level agreements (SLAs) are met on time.
  • Monitor the reconciliations and suspense reports responsibly and take action to settle any outstanding issues.
  • Collaborating with other teams is essential to ensuring that reconciliation processes and financial controls are not compromised.

Platform Administrator Customer Operations

Abrdn (Standard Life Aberdeen)
11.2021 - 06.2022
  • Provided Excellent Platform Investments services, including
    Pensions, Retirement Plans, ISAs, Platform Technology, and
    distribution methods.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • I dealt with clients & financial advisors for documentation.
  • I worked on various projects with management, including Post
    Termination: Refund and Update client details.

Fraud Investigator

Royal Bank of Scotland (Natwest) Temporary Project
05.2021 - 08.2021
  • Monitored, handled, and managed fraud alerts for all goods using
    industry fraud systems proficiently.
  • Worked in a flexible manner to support the overall goals of Fraud
    Debit card, ACTO, ARCOT, RTP department.
  • Summarized all key information regarding investigation into detailed report for delivery to client
  • Conducted prompt and thorough investigations on referred files.

Team Member Branch

KFC
12.2020 - 05.2021
  • Increased sales goal to use the automated interface at the front of the branch
  • Operated drive-through window and cash register easily and reliably
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers, managers and offered outstanding customer service.

Team Leader in Digital Marketing Project

University Sensorium Lab
09.2020 - 12.2020
  • Research project and Design multiple contents for videos marketing
  • Used different software such as CAMTASIA, Adobe After effects, Adobe InDesign, Adobe Illustrator and Adobe Photoshop
  • Designed Digital content videos for Edinburgh Napier University project ‘Website' of Interaction Lab ‘Sensorium' (UX/UI).
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Volunteer Shop Assistant

Barnardo Children Store
08.2020 - 11.2020
  • Researched items and gathered proof to send with them. Packed and packed boxes for products to be shipped to the appropriate location. Prepared the products and photographed those that could need to be marketed as 'pick up from shop'. Made certain that the store and back-area were clean and neat. Ensured that all health and safety rules and procedures were followed. Donation was raised.

Volunteer Telephone Befreinder

Seescape
09.2020 - 10.2020
  • Provided one to one companionship and support to Adults who felt isolated and lonely. Provided company, support and encouraged to people accessing community services and activities. Became a caring listener for people who may not have others they felt comfortable talking to in Scotland
  • Member of (PVG) number: 2010 1184 0940 0428
  • Disclosure number: 3000 0000 0073 7925

Relationship Officer Branch & Operations

Askari Bank Limited, Pakistan
03.2019 - 08.2019
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Maintained regular contact with clients to inform about transactions and performance and report to line manager
  • Accurately processed routine financial transactions for branch banking and consumer banking with cross sell different banking products
  • Strong coordination with branches and back office for timely
    processing of new requests.

Client Service Executive Services

Standard Chartered Bank Limited
12.2017 - 03.2019
  • Worked as a client centre executive services (Retail client centre) Provide services as per approved department instructions & applicable delegation of authority
  • Performer in Client services and Sales target 2.5 Million achieved
  • Practice appropriate sales and marketing skills & manage client complaints appropriately (if any) Continuously provide feedback to the Manager of acceptance of the products in the market and suggested changes that could provide momentum to the sales and service excellence.


Call Banking Customer Verification Life Insurance

Bank Alfalah Limited
09.2016 - 07.2017
  • Handled customer's complaints and coordinate with various
    stake holders.
  • Handled average 40 to 70 complaints per day with branch
    related Complaint (All Regions) Handling KRI, NTB, Legacy calls &
    Tabulation on Excel, MIS maintainer, with Audit Data & calls
    Handling emails and calls simultaneously Banca Policies (IGI and
    Jubilee Life Insurance Companies.

Education

Master of Science - Master in Computing With Professional Placement

Edinburgh Napier University

Bachelor of Science - Bachelor in Islamic Studies & Computer Technology

University of Karachi

HSC I, II - Computer Science

Sir Syed Government Girls Collage

SSC I, II -

Board of Higher Secondary Education

Ph.D. - School of Computing Engineering and Built Environment

Edinburgh Napier University
04.2001 -

Skills

Research analysis in Generative Artificial Intelligence

Publication and Presentation Skills Leadership and Staff Management Lead Customer Service

Teaching and Academic

Strategic Planning and Banking

MS Office (Excel, Word, PowerPoint, Outlook)

Organized and Focused

MS Teams and Meeting organiser

Fluent Communication

Product and service knowledge

Operations Management

Machine learning and Deep Learning

Neural Networks

Natural Language Processing (NLP) and (NLG)

Computer Vision and Reinforcement Learning

Algorithm Development and Statistical Modeling

Image Recognition and Speech Recognition

Sentiment Analysis and Knowledge Representation Robotics

Expert Systems

AI Ethics and AI Model Deployment

AI Data Preprocessing and AI Model Evaluation

AI System Optimization and AI Research Skills

Sales Management and Inventory Management

Staff Training and Development

Problem-Solving and Communication

Data Analysis

Research Methodology

Statistical Analysis

Programming (Python, R, etc)

Web Development (eg, HTML, CSS, JavaScript)

Database Management (eg, SQL, MySQL)

Operating Systems (eg, Windows, Linux, macOS)

Cloud Computing (eg, AWS, Azure, Google Cloud)

UI/UX Design

Version Control Systems (eg, Git)

Data Structures and Algorithms

Virtualization Technologies

IT Project Management

Hardware and Software Installation

Information Systems Management

Web Servers (eg, Apache, Nginx)

Software Development Lifecycle (SDLC)

TensorFlow/PyTorch

Critical Thinking

Experimental Design

Collaborative Research

Ethical Conduct in Research

Time Management

Adaptability to New Technologies

Team Collaboration

Budgeting and Financial Management

Analytical Skills

Retail Operations

Financial Analysis

Risk Management

Banking Regulations

Customer Relationship Management

Financial Reporting

Investment Management

Loan Processing

Fraud Detection and Prevention

Compliance

Credit Analysis

Relationship Building

Teamwork

Negotiation

Attention to Detail

Ethical Decision-Making

Classroom Instruction

Grading and Assessment

Student Support

Office Hours Management

Course Material Organization

Communication with Students

Proctoring Exams

Academic Feedback Provision

Administrative Support

Professional Development

Collaboration with Faculty

Interpersonal Skills

Technology Proficiency

Student Mentoring

Task Delegation

Employee Scheduling

Customer Relationship Management (CRM)

Account Administration and Administration and management

Citrix Administration and Financial Administration Proficiency

Certification

2017-04 Certified [University of Karachi], [Volunteering] -

Additional Information

  • Valid Right to work in UK (20 hrs only)
  • Visa Expiry Valid date from March 2024 - July 2028 ( Can Provide share code and Biometric (E-visa) details during the interview)
  • Willing to relocate in any region of UK for job or Distance/ Work from Home
  • Protecting Vulnerable Group Number: 2010 1184 0940 0428

Accomplishments

    1) Title: Islamic Inheritance Project (2015)

    Inheritance means something which has endless or continuous, also it

    means transfer of property from one person to another whether intangible or tangible in nature. Technically it means a science that shows those people who are entitled to inheritance and how much each of them will get from the property of the deceased according to Islamic law. Inheritance is a great importance amongst Muslims. It has a religious character and indeed the law of inheritance appear as a vital aspect of religion of Islam and my team built an online calculator and website on Islamic Inheritance shares. This was available for everyone free of charge, created the website for this project by the help of software (PHP, CSS, HTML, SQL). The purpose of this research project was to provide guidance and knowledge to people about how they can work on shares if somebody die in their family. Also i wrote the book for my University (University of Karachi on this project). This research was successful and liked by my professors.

    2) Title: Sensorium Website (Digital Content Maker) (2020)

    Team Leader for Sensorium Website (Digital Content Maker) is a project that analyses and record people's cognitive, emotional and physical responses into digital experiences in real time behavior. The purpose of website was to create changes in emerging critical issues in UX and bring UX technologies in lab-setting. This report investigates the high level of work experience for sensorium website and digital video making. By this placement, I was able to increase work-based skills. It gave opportunity to learn academic programme and placement practical skills.

    3) Title: Web Design and Development (Online Website) (2020)

    The website was meant to cater to Tropicana juices, a well-known beverage brand throughout the world. Its goal is to give a professional, user-friendly platform where clients can purchase whatever juice they want. The website has a sleek interface created with CSS, SQL, HTML, and PHP.

Software

Acto, Adobe Acrobat Reader, Adobe Creative Cloud (Photoshop, Illustrator, InDesign), Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), XBanCs, C400, Avaya, Unix, Linux, ISAs, HTML, CSS, SQL, Database, Cloud Computing, Xero, MS Teams, Zoom, Slack, TensorFlow, PyTorch, Azure ML Studio, Google Cloud AI Platform, AWS Deep Learning AMIs, BERT, GPT

Affiliations

Charity Member since 2020:

Islamic Relief Worldwide Organization, Islamic help & Minhaj-ul-Quran international.


Charity Member since 2020:

Barnardo Children store, CHAS


Charity Member since 2024:

Cancer Research UK

Languages

Urdu
English

Professional and Personal Interest

My interests span a diverse range of activities, reflecting my multifaceted personality and passions. I find solace in exploring the realms of literature, with a particular fondness for classic fiction and contemporary poetry. In my leisure time, I engage in outdoor pursuits such as hiking and cycling, relishing the serenity of nature. I am an avid traveler, drawn to discovering new cultures and cuisines, which fuels my curiosity and broadens my worldview. Additionally, I enjoy delving into the intricacies of photography, capturing moments that evoke emotions and memories. Intrigued by advancements in technology, I closely follow developments in artificial intelligence and its applications across various industries. Lastly, I find fulfillment in community service activities, actively volunteering for causes that promote education and environmental sustainability, aligning with my values of making a positive impact on the world around me

My Hobbies

I enjoy immersing myself in the world of literature, exploring new culinary delights through cooking and baking experiments, staying active with yoga and hiking adventures, and capturing moments through photography. I also find joy in volunteering for community initiatives that promote education and environmental sustainability, as well as staying informed about the latest advancements in artificial intelligence and machine learning. Engaging in these diverse hobbies allows me to unwind, stay inspired, and continuously expand my horizons. I also love to play video games (Xbox - PS) as I have more than 300 games, I also enjoy playing Golf and Bowling.

Timeline

Assistant Manager

Cancer Research UK
07.2024 - Current

Teaching Assistant

Edinburgh Napier University
07.2024 - Current

Grade A3 Finance Administrator Suspense Management

Lloyds Banking Group (Diligenta/Tata Consultancy Services)
08.2022 - 02.2023

Platform Administrator Customer Operations

Abrdn (Standard Life Aberdeen)
11.2021 - 06.2022

Fraud Investigator

Royal Bank of Scotland (Natwest) Temporary Project
05.2021 - 08.2021

Team Member Branch

KFC
12.2020 - 05.2021

Team Leader in Digital Marketing Project

University Sensorium Lab
09.2020 - 12.2020

Volunteer Telephone Befreinder

Seescape
09.2020 - 10.2020

Volunteer Shop Assistant

Barnardo Children Store
08.2020 - 11.2020

Relationship Officer Branch & Operations

Askari Bank Limited, Pakistan
03.2019 - 08.2019

Client Service Executive Services

Standard Chartered Bank Limited
12.2017 - 03.2019

Call Banking Customer Verification Life Insurance

Bank Alfalah Limited
09.2016 - 07.2017

Ph.D. - School of Computing Engineering and Built Environment

Edinburgh Napier University
04.2001 -

Accounts Payable Administrator

Sky
4 2023 - 9 2023

Master of Science - Master in Computing With Professional Placement

Edinburgh Napier University

Bachelor of Science - Bachelor in Islamic Studies & Computer Technology

University of Karachi

HSC I, II - Computer Science

Sir Syed Government Girls Collage

SSC I, II -

Board of Higher Secondary Education
Fatima MumtazPhD Research Student, Teaching And Assistant Manager