Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Accomplishments
Software
Affiliations
Interests
My Hobbies
Timeline
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Fatima  Mumtaz

Fatima Mumtaz

PhD Research Student And Assistant Manager
Dunfermline

Summary

PhD RESEARCH STUDENT - Generative Artificial Intelligence with IoT-Based Assisted Models for Banking and Finance, Edinburgh Napier University.

My Research interest include:

As a PhD research student, I am exploring an innovative strategy for smart banking and finance services using Generative AI-driven and IoT-assisted technologies. My study focuses on the convergence of AI and IoT technologies in e-banking and e-business, transitioning from automated to hyper-automatic methodologies. I am investigating the synergies between GAN, VAE, LSTM-based GRU, and BERT technologies in combating e-banking fraud and assessing compatibility with AIoT. I am also exploring machine learning solutions in finance and the potential applications of explainable artificial intelligence (XAI) technology for the RPA system. My research is informed by past work experiences, surveys, and customer feedback. I am also an assistant manager with Cancer Research UK. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

8
8
years of professional experience
4
4
Certifications
2
2
Languages

Work History

Assistant Manager

Cancer Research UK
06.2024 - Current
  • Leadership: Demonstrated effective leadership as an assistant manager in a Cancer Research charity shop, overseeing daily operations, mentoring staff, interviewing, training, and fostering a positive work environment conducive to achieving sales targets.
  • Retail Expertise: Leveraged extensive sales and retail experience to drive revenue growth and optimize store performance, utilizing strategic merchandising techniques, inventory management, and customer service excellence to enhance the overall shopping experience.
  • Passion for Fundraising: Applied a dedicated approach to fundraising initiatives, organizing events, promoting donation drives, and engaging with the community to raise awareness and support for cancer research, resulting in increased donations and community involvement.
  • Target Achievement: Consistently exceeded sales targets by implementing data-driven strategies, analyzing performance metrics, and adapting sales techniques to meet and surpass fundraising goals, contributing significantly to the charity shop's mission of supporting cancer research initiatives.

Accounts Payable Administrator

Sky
4 2023 - 9 2023
  • Experienced on ICCand SAPP to process money and invoices to inform management and stakeholders.
  • Updated and maintained aging financial report to facilitate payments
  • Executed payments to vendor accounts and completed payroll processing.
  • I reconciled invoices and purchase orders and updated databases accordingly.
  • Processed new vendor applications and submitted them for approval.

Grade A3 Finance Administrator Suspense Management

Lloyds Banking Group (Diligenta/Tata Consultancy Services)
08.2022 - 02.2023
  • Investigate and take appropriate action to resolve pending items on financial reconciliations and suspense reports through the BancS system.
  • Help with monthly ledger closure ("month end") tasks.
  • Meeting daily deadlines to guarantee that all service level agreements (SLAs) are met on time.
  • Monitor the reconciliations and suspense reports responsibly and take action to settle any outstanding issues.
  • Collaborating with other teams is essential to ensuring that reconciliation processes and financial controls are not compromised.
  • Performance management, development, and training must be proactive.

Platform Administrator Customer Operations

Abrdn (Standard Life Aberdeen)
11.2021 - 06.2022
  • Provided Excellent Platform Investments services, including
    Pensions, Retirement Plans, ISAs, Platform Technology, and
    distribution methods.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • I dealt with clients & financial advisors for documentation.
  • I worked on various projects with management, including Post
    Termination: Refund and Update client details.

Fraud Investigator

Royal Bank of Scotland (Natwest) Temporary Project
05.2021 - 08.2021
  • Monitored, handled, and managed fraud alerts for all goods using
    industry fraud systems proficiently.
  • Worked in a flexible manner to support the overall goals of Fraud
    Debit card, ACTO, ARCOT, RTP department.
  • Summarized all key information regarding investigation into detailed report for delivery to client
  • Conducted prompt and thorough investigations on referred files.

Team Member Branch

KFC
12.2020 - 05.2021
  • Increased sales goal to use the automated interface at the front of the branch
  • Operated drive-through window and cash register easily and reliably
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers, managers and offered outstanding customer service.

Team Leader in Digital Marketing Project

University Sensorium Lab
09.2020 - 12.2020
  • Research project and Design multiple contents for videos marketing
  • Used different software such as CAMTASIA, Adobe After effects, Adobe InDesign, Adobe Illustrator and Adobe Photoshop
  • Designed Digital content videos for Edinburgh Napier University project ‘Website' of Interaction Lab ‘Sensorium' (UX/UI).
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Volunteer Shop Assistant

Barnardo Children Store
08.2020 - 11.2020
  • Researched items and gathered proof to send with them. Packed and packed boxes for products to be shipped to the appropriate location. Prepared the products and photographed those that could need to be marketed as 'pick up from shop'. Made certain that the store and back-area were clean and neat. Ensured that all health and safety rules and procedures were followed. Donation was raised.

Volunteer Telephone Befreinder

Seescape
09.2020 - 10.2020
  • Provided one to one companionship and support to Adults who felt isolated and lonely. Provided company, support and encouraged to people accessing community services and activities. Became a caring listener for people who may not have others they felt comfortable talking to in Scotland
  • Member of (PVG) number: 2010 1184 0940 0428
  • Disclosure number: 3000 0000 0073 7925

Relationship Officer Branch & Operations

Askari Bank Limited, Pakistan
03.2019 - 08.2019
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Maintained regular contact with clients to inform about transactions and performance and report to line manager
  • Accurately processed routine financial transactions for branch banking and consumer banking with cross sell different banking products
  • Strong coordination with branches and back office for timely
    processing of new requests.

Client Service Executive Services

Standard Chartered Bank Limited
12.2017 - 03.2019
  • Worked as a client centre executive services (Retail client centre) Provide services as per approved department instructions & applicable delegation of authority
  • Performer in Client services and Sales target 2.5 Million achieved
  • Practice appropriate sales and marketing skills & manage client complaints appropriately (if any) Continuously provide feedback to the Manager of acceptance of the products in the market and suggested changes that could provide momentum to the sales and service excellence.


Call Banking Customer Verification Life Insurance

Bank Alfalah Limited
09.2016 - 07.2017
  • Handled customer's complaints and coordinate with various
    stake holders.
  • Handled average 40 to 70 complaints per day with branch
    related Complaint (All Regions) Handling KRI, NTB, Legacy calls &
    Tabulation on Excel, MIS maintainer, with Audit Data & calls
    Handling emails and calls simultaneously Banca Policies (IGI and
    Jubilee Life Insurance Companies.

Education

Ph.D. - School of Computing Engineering and Built Environment

Edinburgh Napier University
Edinburgh, United Kingdom
04.2001 -

Master of Science - Master in Computing With Professional Placement

Edinburgh Napier University

Bachelor of Science - Bachelor in Islamic Studies & Computer Technology

University of Karachi

HSC I, II - Computer Science

Sir Syed Government Girls Collage

SSC I, II -

Board of Higher Secondary Education

Skills

Team leading and supervisionFinancial AdministrationRisk ManagementCustomer engagementDigital marketing and brandingCustomer Relationship ManagementInvestment Portfolio ManagementFinancial AnalysisRegulatory ComplianceCommunication SkillsProblem-Solving AbilitiesAttention to DetailSales and Negotiation SkillsArtificial Intelligence DevelopmentMachine Learning AlgorithmsData Analysis and InterpretationNatural Language ProcessingDeep Learning TechniquesAlgorithm OptimizationProgramming Languages (Python, Java, etc)Problem-Solving SkillsCreativity and InnovationEthical AI DevelopmentAssistant Manager in Charity Shop:Team Leadership and ManagementRetail OperationsInventory ManagementCustomer ServiceSales and FundraisingStaff Training and DevelopmentBudgeting and Financial ManagementCommunication and Interpersonal SkillsProblem-Solving and Decision-MakingCommunity EngagementProgramming Skills (Various Languages)Data Analysis and InterpretationProblem-Solving AbilitiesCritical ThinkingResearch and DevelopmentTeam CollaborationAdaptability to New TechnologiesProject ManagementTechnical Writing and CommunicationContinuous Learning and Skill DevelopmentProfessional CommunicationAdobe (Indesign, Photoshop)Python, Java and CISaS, SaaS, C400, XeroMS office (Excel, word, PowerPoint, Outlook)Email Marketing Email handling Data data entryTalent, Development and recruitment

Certification

2017-04 Certified [University of Karachi], [Volunteering] -

Additional Information

  • Valid Right to work in UK (20 hrs only)
  • Willing to relocate in any region of UK for job or Distance WFH
  • Protecting Vulnerable Group Number: 2010 1184 0940 0428

Accomplishments

    1) Title: Islamic Inheritance Project (2015)
    Inheritance means something which has endless or continuous, also it
    means transfer of property from one person to another whether intangible or tangible in nature. Technically it means a science that shows those people who are entitled to inheritance and how much each of them will get from the property of the deceased according to Islamic law. Inheritance is a great importance amongst Muslims. It has a religious character and indeed the law of inheritance appear as a vital aspect of religion of Islam and my team built an online calculator and website on Islamic Inheritance shares. This was available for everyone free of charge, created the website for this project by the help of software (PHP, CSS, HTML, SQL). The purpose of this research project was to provide guidance and knowledge to people about how they can work on shares if somebody die in their family. Also i wrote the book for my University (University of Karachi on this project). This research was successful and liked by my professors.


    2) Title: Sensorium Website (Digital Content Maker) (2020)
    Team Leader for Sensorium Website (Digital Content Maker) is a project that analyses and record people's cognitive, emotional and physical responses into digital experiences in real time behavior. The purpose of website was to create changes in emerging critical issues in UX and bring UX technologies in lab-setting. This report investigates the high level of work experience for sensorium website and digital video making. By this placement, I was able to increase work-based skills. It gave opportunity to learn academic programme and placement practical skills.

    3) Title: Web Design and Development (Online Website) (2020)

    The website was meant to cater to Tropicana juices, a well-known beverage brand throughout the world. Its goal is to give a professional, user-friendly platform where clients can purchase whatever juice they want. The website has a sleek interface created with CSS, SQL, HTML, and PHP.

Software

Acto, BanCs, C400, Avaya, Unix, Linux, ISAs, HTML, CSS, SQL, Database, Cloud Computing, Etc

Affiliations

Charity Member since 2020:

Islamic Relief Worldwide Organization, Islamic help & Minhaj-ul-Quran international.


Charity Member since 2020:

Barnardo Children store, CHAS


Charity Member since 2024:

Cancer Research UK

Interests

My interests span a diverse range of activities, reflecting my multifaceted personality and passions I find solace in exploring the realms of literature, with a particular fondness for classic fiction and contemporary poetry In my leisure time, I engage in outdoor pursuits such as hiking and cycling, relishing the serenity of nature I am an avid traveler, drawn to discovering new cultures and cuisines, which fuels my curiosity and broadens my worldview Additionally, I enjoy delving into the intricacies of photography, capturing moments that evoke emotions and memories Intrigued by advancements in technology, I closely follow developments in artificial intelligence and its applications across various industries Lastly, I find fulfillment in community service activities, actively volunteering for causes that promote education and environmental sustainability, aligning with my values of making a positive impact on the world around me

My Hobbies

I enjoy immersing myself in the world of literature, exploring new culinary delights through cooking and baking experiments, staying active with yoga and hiking adventures, and capturing moments through photography. I also find joy in volunteering for community initiatives that promote education and environmental sustainability, as well as staying informed about the latest advancements in artificial intelligence and machine learning. Engaging in these diverse hobbies allows me to unwind, stay inspired, and continuously expand my horizons. I also love to play video games (Xbox - PS) as I have more than 300 games, I also enjoy playing Golf and Bowling.

Timeline

Assistant Manager

Cancer Research UK
06.2024 - Current

Grade A3 Finance Administrator Suspense Management

Lloyds Banking Group (Diligenta/Tata Consultancy Services)
08.2022 - 02.2023

Platform Administrator Customer Operations

Abrdn (Standard Life Aberdeen)
11.2021 - 06.2022

Fraud Investigator

Royal Bank of Scotland (Natwest) Temporary Project
05.2021 - 08.2021

Team Member Branch

KFC
12.2020 - 05.2021

Team Leader in Digital Marketing Project

University Sensorium Lab
09.2020 - 12.2020

Volunteer Telephone Befreinder

Seescape
09.2020 - 10.2020

Volunteer Shop Assistant

Barnardo Children Store
08.2020 - 11.2020

Relationship Officer Branch & Operations

Askari Bank Limited, Pakistan
03.2019 - 08.2019

Client Service Executive Services

Standard Chartered Bank Limited
12.2017 - 03.2019

Call Banking Customer Verification Life Insurance

Bank Alfalah Limited
09.2016 - 07.2017

Ph.D. - School of Computing Engineering and Built Environment

Edinburgh Napier University
04.2001 -

Accounts Payable Administrator

Sky
4 2023 - 9 2023

Master of Science - Master in Computing With Professional Placement

Edinburgh Napier University

Bachelor of Science - Bachelor in Islamic Studies & Computer Technology

University of Karachi

HSC I, II - Computer Science

Sir Syed Government Girls Collage

SSC I, II -

Board of Higher Secondary Education
Fatima MumtazPhD Research Student And Assistant Manager